Toyota Otis service rip off!!!

[kingsb8650]

Who says your toyota is in good hands with a Toyota dealer?

This experience of mine will serve as a testimony to all of us who take good trust that only a Toyota dealer can understand
your toyota better than other mechanics.

Recently our car had some problems with the clutch and is also overdue it's 45,000 km check up. I decided to have it serviced
with Toyota Otis in Paco Manila since it is the nearest dealer and because we always have it serviced there.

A few hours after the car had been in the dealer. The chief Mechanic named Ian Mercandile, submitted to us the estimate. To my surprise the estimate is Php 100,000.00 ++. Upon reading the estimate it included not only the clutch problem but other items that were found to be defective. Ok, It is only an estimate but I decided to go with the clutch problem and the 40,000 km service which amounted to 16,000.00++. After 2 days the car was ready but when we drove it home there was a grinding sound when you turn the steering wheel to the left. This sound was totally not present before we handed the car to Toyota.

So the next morning we had the car back to Toyota and to my surprise . Mr. Mercandile told us that the drive shaft will have to be replaced to the amount of 36,000.00!!!!. We told him that it is very strange that the sound came after we took the car home and no such sounds were present before. He coldly told us that it was included in his estimate and that was the reason it came to php 100,000.00 ++!!. All amount of reasoning would not take him off is stand that the sound was already there when we took it to Toyota. So naturally we never gave in to his service and had our nieghborhood mechanic inspect the sound.

In 10 minutes of inspection, the culprit was a loose cover with a missing screw which holds a plasic cover protecting the wheel from hitting some bearings. I may not be right but somehow we suspect a sabotage when Toyota mechanics did not
place all screws and how did Mr. Ian knew of the problem before hand? Is he a psychic to know that this problem will come so quickly? Assuming we do not know anything about cars. We would have been duped 36,000.00++ to a problem
made by Toyota itself. This is clear highway robbery!!!

(Editor's Note: If you have used or availed of this auto dealer's products and services, you can help the community by rating Toyota Otis here. Thank you.)