Dear Skycable,

I am very disappointed with your service.

I have asked for subject service request last Thursday July 16, 2015. Up to now July 22, 2015 my cable service is not working.

I have been following-up almost every day but I have never received any positive feedback.

Your standard reply is your technical team went to our house and since we are not there you cannot check the service.

I have been working here in Laguna since January 2014 and any right minded individual would understand that people working are not expected to be home during office hours.

I have explained many times to the dumb people answering your customer service phone line that your technical team should call my number if they are in our place so I can have my landlord assist them but they never called me. I have also explained to the phone customer service that the problem is really the connection outside our house since a truck hit the wires across our home dawn of July 16. So it should be simple to connect.

I don’t know what else can I do to make your people do their work.

I am writing this email not expecting any reaction from you having experienced your poor customer service.

I hope you value your customers more than the hard earned money we pay for your better-than-nothing cable TV service.

Sincerely,

Me