Results 11 to 20 of 21
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June 5th, 2010 12:16 PM #11
Di kaya sabayan ng operation personnel nila yung mga marketing people kaya sa sobrang dami ng customer ng PLDT nasasacrifice yung efficiency ng service nila.
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June 5th, 2010 02:33 PM #12
PALPAK talaga. Minsan nagkaka-problem yung line, di makatawag for 2 days, pero full pa rin ang singil nila.
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June 5th, 2010 06:05 PM #13
Now now, I understand they suck on the customer service area.. The proper action to this is to talk to their superiors and if their superiors can't or wont move a finger go to their higher up.. Now since I have a lil inside info about this the Very head of PLDT's CS is Mr. Marcos something something basta Marcos.. Maybe you could try to reach him hehe You guys didn't hear it from me =]
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June 6th, 2010 10:39 AM #14Ano magandang alternative sa PLDT? Kelangan ko ng landline + dsl eh... I have already given them a deadline if no action this month, teterminate ko subscription sa kanila..
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June 7th, 2010 05:07 PM #15
tried that pero hindi valid yung account ko. mine is "regular business line" only.
hay! better get cable internet. try destiny.
he doesnt seem to have access also with their so-called support group, according to cs cody. hay grabe, i needed that landline na! is there anybody here from PLDT? your services really sucks!
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June 8th, 2010 07:58 AM #16
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June 8th, 2010 12:56 PM #17
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June 11th, 2010 06:33 PM #18Globe has better service and quality than PLDT from what i experienced...
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June 11th, 2010 10:23 PM #19
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June 16th, 2010 02:54 AM #20Sinubukan ko ung recommendation ng threadstarter na mag-email sa kanila and here's what I got.
Here's my email:
Subj: Major Disappointment With Your Billing Department and Customer Care
This is to inform you that I have been constantly calling your "customer care" for 6 months regarding the dispute that I filed last JANUARY 2010 and up to now, there's still NO ACTION from your department.
To give you a brief information about my dispute, I was charged with 312.50 Pesos for NDD calls to a series of cellfone users and all of them happened on January 6, 2010 from 12:10 PM to 12:55 PM.
The following are my reasons for my dispute.
1. I own a POSTPAID line from GLOBE that I have been using since 2000 and never did I get disconnected from their service. You may want to verify my account with them. Now, putting the logic into these "suspicious" calls. Why will I use my landline to call these cellfone numbers IF I can use my very own cellfone to call them? Isn't too practical to do so?
2. I am living independently and I am at work during that time. Who's going to use my landline? Ghosts ?!?
I would like to reiterate again, I have been disputing these charges since JANUARY 2010 and up to now, no replies, no actions. TOTAL DISAPPOINTMENT with the service. If you cannot take any actions within this month, I will be forced to discontinue my service with you.
Dear Sir/ Ma’am:
We wish to inform you that complaint on NDD toll dispute amounting to Php312.50 (VAT exclusive) has been approved by the concerned division and is now queue for adjustment. We will keep you posted once adjustment has been issued.
Thank you.
Respectfully,
XXXXXXXX
Customer Care Analyst
Customer Care
Thank you sa mga nagreply regarding sa alternatives.
Methinks the Battle of Carthage scene in Russel Crowe's Gladiator (yr. 2000) is a homage to that...
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