Kainis mag work... work

[Ladylee]

Mga kababayan, I am a new supervisor in a Call Center Support company. My Boss gave me a job to handle a project. Dito na dumating ang problema, Ung 4 supposed to be under me para sa project, napakahirap utusan. Hanggang ayaw na sumunod. Pero ung 4 naman eh ok. Ung 4 na un eh matagal na at dun binigay mga key roles w/c is A program that is written in assembly.The rest naman around 4 people eh ok. Nung dumating ang deadline, ako tinuturo ng dalawa. Sabi sakin ng boss ko ako daw may kasalanan, mahina daw supervisory skills ko. Nung tinanong ko sa boss ko kung mayroon ba ako power na mag evaluate o mag bigay man lang sa kanila ng warning ang sagot eh wala. How the hell I can break these guys kung wala naman pala ako power. Daym! Eto pa isa, kaya pala di mautusan eh silang dalawa eh pampered dahil sila lang nakakaalam ng mga key operations, data etc. ng kumpanya. Ano kaya magandang gawin guys?

[voltscastillo]

goon squad agad? hehe.

assign specific tasks sa kanila. as in naka outline, each guy, specific task. may deadline and everything.

be prepared din, gawin mo yung ina-assign mo sa kanila SECRETLY. pag dumating na sa checkpoint evaluation ng job status, hingiin mo yung pinagawa mo sa kanila. pag walang maibigay, kamo bigyan ka 1 hour to do it, tapos mamasyal ka muna sa trinoma.

after 1 hour, balik ka, pakita mo ung ginawa mo. mas maganda kung may nakaharap na bossing dito. FIND THE PRESSURE POINT AND SQUEEZE UNTIL THE JUICE RUNS OUT. bayaan mo sila pagpawisan dun.

kaya hindi sila sumusunod sayo kasi baka magulo yung pagka assign mo ng work.

[jerjer&qtqt]

What were you doing all those time na alam mong hindi sila sumusunod at dumating na yung deadline at alam mong walang natapos? Wala kang ginawang plan? Contingency plan if ever may isa na hindi natapos yung assigned task? Walang daily at weekly reporting ng finished tasks na pwede mong isubmit sa boss para makita kung sino yung hindi nagtatrabaho? hmmm...

[claRkEnt]

Sabi sakin ng boss ko ako daw may kasalanan, mahina daw supervisory skills ko.

sorry to say but i would like to agree with your boss for the reasons posted above by jerjer.

[uls]

if this guy was your boss...

[vinj]

Actually, you have the power of authority. It is different strokes for different folks so you have to adjust on how to relay their tasks. Some can do it with ease while others (especially yung mga matatanda na tinutubuan na ng ugat in their positions) are a PITA. If they're being hard headed then aside from verbally instructing them, you should email or at least put it down on writing what their tasks for the project are and also do communicated follow-ups and feedback so when the deadline comes and the finger pointing begins, you have the supporting documents to show who was doing their job and not.

Supervising people is a two way street. Alam mo naman yung Pinoy, kelangan may pakikisama.

[nitrox]

Supervising people is a two way street. Alam mo naman yung Pinoy, kelangan may pakikisama.

Agree ako dito. I'm working abroad and sadly because of this 'pakikisama' attitude, I insist that my staff be composed of non-Pinoys. Although the local staff are technically not as skilled as Pinoys, they are more easier to manage, assign tasks, they dont take criticism personally, more professional. Basically mga Pinoys I've worked with are abusive and have this 'hanggang sa makakalusot attitude'.

Anyhow for the TS, command and responsibilty yan as far as your boss is concerned. At the start of the project, dapat malinaw yung responsibilities ng bawat team member mo. Dapat may status meeting kayo to detect any slippages. You should have mitigated these risks nung simula pa lang so that corrective measures were taken para hindi ma-jeopardize yung schedule at quality ng mga deliverables.

Mahirap talaga mag-manage ng tao, minsan mas gusto ko pa kausap ang makina (ie computers) kaysa mga tao. Di bale, lesson learned na lang ito para next time mas alam mo na.

[chrismarte]

Sabi ni TS bago syang supervisor, kung senior sila sayo at naunahan mo sila ng promotion maaring may "inggit factor" pa yung mga yun...but try to talk with them personally....mag open talk kayo....

as one poster said na dapat may mga evidence ka kung sakali na may deadline sila at di na meet at least may pruweba ka na di ka nagkulang ng paalala sa kanila....

[jansky]

let us clarify first what is the primary function of supervisor
- manage subordinates
- provide weekly task
- meeting every lastday of the week (accomplishment / plan for next week)
- provide timeframe ( applicable if there is a certain goal)
- all meeting should documented (Minutes of the meeting)




pag nagkaroon ng problem as what your problem right now then you have your proper documents to show which will support your skills as well


if any of this one fail then you failed to manage

[CVT]

^^^ Tama. Sabi nga nila, "publish or perish"....

10.4K:shazam:

[roninblade]

as the supervisor it's your fault for not having a contingency plan and not being able to work with prima dona workers.

plus, i agree with the others, it's better to document everything. halos lahat ng tech companies meron ganyan employees who built the company product and they alone know the ins and outs of the software/process. documentation will definitely help at crunch time to find out if anybody did not do their job so it doesn't come to your word against theirs.

edit:
i wonder if the TS is an alt account, parang sanay kasi magsumbong dito sa forum eh.

[Lucius]

What a whiner. Waste of thread

[uls]

Ladylee

job performance FAIL

stop complaining

grow up

[_Cathy_]

If it's any consolation, you're their boss.

Don't let your subordinates bully you.

[digitalron]

Mga kababayan, I am a new supervisor in a Call Center Support company. My Boss gave me a job to handle a project. Dito na dumating ang problema, Ung 4 supposed to be under me para sa project, napakahirap utusan. Hanggang ayaw na sumunod. Pero ung 4 naman eh ok. Ung 4 na un eh matagal na at dun binigay mga key roles w/c is A program that is written in assembly.The rest naman around 4 people eh ok. Nung dumating ang deadline, ako tinuturo ng dalawa. Sabi sakin ng boss ko ako daw may kasalanan, mahina daw supervisory skills ko. Nung tinanong ko sa boss ko kung mayroon ba ako power na mag evaluate o mag bigay man lang sa kanila ng warning ang sagot eh wala. How the hell I can break these guys kung wala naman pala ako power. Daym! Eto pa isa, kaya pala di mautusan eh silang dalawa eh pampered dahil sila lang nakakaalam ng mga key operations, data etc. ng kumpanya. Ano kaya magandang gawin guys?

As a new supervisor, did you do the following:

1. Discuss with your boss your job description and responsibilities
2. Clarify the scope of your authority, including ability to mete out disciplinary action for unacceptable behavior (and what these behaviors are)
3. Discuss with your staff your expectations, including time frames for deliverables, milestones
4. Consult with your boss regularly to provide feedback on the performance of your staff
5. Provide feedback to your staff along with appropriate praise and constructive criticism where either apply
6. Document all correspondences and communication with your staff, particularly when giving feedback to them regarding poor performance
7. Request (and receive!) mentoring from your boss on how to handle each of your staff members

These are the important tasks of supervisors, especially the new ones. I will not say you failed or that you were right as I have no full and objective knowledge of your situation; however, go through the list above and see if you adequately did what you had to in order to be a successful supervisor.

[Ladylee]

Sorry I was not able to reply.

Here is a full part of the story, the project was not mine before, then my boss gave me the project out of the blue, she just said she is appointing me to be the lead person for the project then she went into her normal ways.

The R&R was not defined for the project, there was no expectation meeting and whenever I sent her a mail regarding the status she just simply ignores it.

She is busy with her Consulting works in her other clients.

Sometimes she will ask status then after that there are no more feedback.

1 of these seniors kept on bad mouthing the members against to rebel against our boss and he said "kayang kaya naman ng walang manager"

I was pissed off because she the team is loosing its morale.

I talked to him about it and warned him not to do it again for it causes low morale on the part of the team members.

The project stalled after that.

Whenever I tell my boss regarding my teams predicament, she just tells me let me talk to them and that it, nothing happened.

[t@n0d]

medyo naguluhan ako sa kwento mo... anyway, you can report yung mga problema mo sa kanya sa boss ng boss mo... that's the way to go... if you feel that she's not performing her job, report it sa mas mataas...

[chua_riwap]

Resign........

[marg]

Mga kababayan, I am a new supervisor in a Call Center Support company. My Boss gave me a job to handle a project. Dito na dumating ang problema, Ung 4 supposed to be under me para sa project, napakahirap utusan. Hanggang ayaw na sumunod. Pero ung 4 naman eh ok. Ung 4 na un eh matagal na at dun binigay mga key roles w/c is A program that is written in assembly.The rest naman around 4 people eh ok. Nung dumating ang deadline, ako tinuturo ng dalawa. Sabi sakin ng boss ko ako daw may kasalanan, mahina daw supervisory skills ko. Nung tinanong ko sa boss ko kung mayroon ba ako power na mag evaluate o mag bigay man lang sa kanila ng warning ang sagot eh wala. How the hell I can break these guys kung wala naman pala ako power. Daym! Eto pa isa, kaya pala di mautusan eh silang dalawa eh pampered dahil sila lang nakakaalam ng mga key operations, data etc. ng kumpanya. Ano kaya magandang gawin guys?

Good news: You have just reached your Level of Incompetence.

[red07]

i wonder if the TS is an alt account, parang sanay kasi magsumbong dito sa forum eh.

OT: 1st post pa lang sumbong na agad ng kapalpakan nya. May 98% probability na alt account nga to, but that's just me. Hija, tsikot.com ito, hindi lovingly yours helen o maalaala mo kaya.

Good news: You have just reached your Level of Incompetence.

Ika nga ng avatar ni t*nod: "True,true,true"

BTW this is the first time that I've heard of a call center support company that does have projects like you are describing. What kind project is that? Could you please enlighten me on this.

BTT: And since ang thread title mo is "Kainis mag work", ang marerecommend ko lang is wag mo inisin ang sarili mo. Wag ka na lang mag work. Just what like chua_riwap said: Resign...