If your car insurance accredits Hyundai Global City, Taguig for your body repair claim, I thought I'd just share my experience with everyone and FYI's before you actually bring in your car to this dealer for having it repaired.

I filed two claims for my car (Hyundai Accent) last December, first was a cause of a parking mishap and the second was caused by a bus side-swiping me along EDSA. Considering the office is just close to Hyundai Global and it was accredited by the insurer of my car, I thought I'd have the repairs done there.

Some facts:
I submitted my documents to the insurance to have the LOA sent to Hyundai Global so they can order the parts. Per the insurance company, they've faxed the LOA more than 6 times already to Hyundai Global on DECEMBER 6. On top of the fax and having confirmed from Hyundai Global that they have still not ordered the parts for my car because they have not received the LOA yet, my utility personally went to my insurance company's office to grab a copy of the LOA and give it to them personally. Quoting the insurance company: "Ito Sir bigyan ko na kayo ng hardcopy nang masampal niyo sa mukha nila na may LOA na."

NOTE: My utility submitted the hardcopy to Hyundai Global on December 6 as well.

Only until December 16 did Hyundai Global update me to say that they finally got a copy of the LOA and will begin ordering the parts. 10 days put to waste. December 26, they updated me again that all the parts have just arrived.

It's already more than a month and after promises and promises of a target date, the car is still not done. They told me that January 23 is the target date but after all the promises I'm not even convinced it will be done by then. To my dismay I ranted to the service advisor: "tinalo niyo pa ang nagpahilamos ng sasakyan sa tagal."

Some more facts in case you're really considering bringing your unit there:

  • They won't repair your unit in the dealership. They will bring it somewhere in Otis and that is where the repair will be done.
  • The parts ordered are: driver side - side fender, front bumper, engine side panels, side panel cheek lights, passenger side - side mirror.
  • Father had his car repaired in a different Hyundai dealer (accredited by his car's insurer, not in mine), almost same amount of parts, difference is that it's his car's rear portion whose parts mostly had to be replaced. Turnaround time is 19 days from the day his car was brought to the dealer.
  • There's no quality assurance while the car's being done in Otis. It will only be QA'd once it arrives back to Hyundai Global.
  • They do not offer a service vehicle as well while your car is being repaired, which is an option that can be availed elsewhere.


So if you're planning to have your car repaired there and your insurance company accredits them, just be aware. There are other dealers and repair shops that are more competent and committed to due dates and Hyundai Global just isn't one of them body repair wise.