No offense meant.. but the reason why consumer protection is not strong in this country is because we have a defeatist attitude... "Hayaan mo na lang yan" or "Charge to experience" etc etc
The fact that someone willingly took up the cudgel to confront this issue in the face is a breath of fresh air, and such an act deserves our support, whether actual or moral. Win or lose, the case emphasizes that we are no longer going to take crap from misleading marketeers.
And if this progresses -- i.e. the complainants win -- we are better off because it will help set a precedence for consumer protection.