Toyota Otis service rip off!!!

[kingsb8650]

Who says your toyota is in good hands with a Toyota dealer?

This experience of mine will serve as a testimony to all of us who take good trust that only a Toyota dealer can understand
your toyota better than other mechanics.

Recently our car had some problems with the clutch and is also overdue it's 45,000 km check up. I decided to have it serviced
with Toyota Otis in Paco Manila since it is the nearest dealer and because we always have it serviced there.

A few hours after the car had been in the dealer. The chief Mechanic named Ian Mercandile, submitted to us the estimate. To my surprise the estimate is Php 100,000.00 ++. Upon reading the estimate it included not only the clutch problem but other items that were found to be defective. Ok, It is only an estimate but I decided to go with the clutch problem and the 40,000 km service which amounted to 16,000.00++. After 2 days the car was ready but when we drove it home there was a grinding sound when you turn the steering wheel to the left. This sound was totally not present before we handed the car to Toyota.

So the next morning we had the car back to Toyota and to my surprise . Mr. Mercandile told us that the drive shaft will have to be replaced to the amount of 36,000.00!!!!. We told him that it is very strange that the sound came after we took the car home and no such sounds were present before. He coldly told us that it was included in his estimate and that was the reason it came to php 100,000.00 ++!!. All amount of reasoning would not take him off is stand that the sound was already there when we took it to Toyota. So naturally we never gave in to his service and had our nieghborhood mechanic inspect the sound.

In 10 minutes of inspection, the culprit was a loose cover with a missing screw which holds a plasic cover protecting the wheel from hitting some bearings. I may not be right but somehow we suspect a sabotage when Toyota mechanics did not
place all screws and how did Mr. Ian knew of the problem before hand? Is he a psychic to know that this problem will come so quickly? Assuming we do not know anything about cars. We would have been duped 36,000.00++ to a problem
made by Toyota itself. This is clear highway robbery!!!

(Editor's Note: If you have used or availed of this auto dealer's products and services, you can help the community by rating Toyota Otis here. Thank you.)

[Syuryuken]

Sobra naman yang ginawa ng Toyota Otis sayo. Maliwanag na holdap nga yan.

[davy88]

depende talaga sa kasa at sa mechanic kung gagaguhin ka...

a few years ago we had our toyota corona sent to toyota shaw if i remember correctly, may oil na tumutulo. sabi ba naman overhaul na kelangan! g*g* talaga, pinacheck namin sa labas gasket lang kelangan palitan.

[j_avonni]

Did you formally inform the Toyota Otis management about this?

[av8or5]

Did you formally inform the Toyota Otis management about this?

you should inform Toyota Otis management on this and also email toyota philippines.

unless you trust the mechanic who services your car, if it sounds too good to be true, have someone else take a look at the problem. its sometimes wise to get 2nd opinion.

[rusem]

not only toyota... di siguro lahat pero w/ the casa's i've encountered... yeah they suck sa labor price and skills wise. well at least from my experience. like yung exalta ng sis ng gf ko. the car keeps on stalling. sinusumpong ika nga. after resting for about an hour mag start na naman siya. they brought it sa nissan pasong tamo. and said fuel filter daw and pump ang problema so palit. dito pa lang nagduda na ko. kasi 3 mos pa lang yung fuel filter ng oto, and from what i know, hindi ka ititirik ng fuel filter. pupugak ang sasakyan pero hindi titirik. and 3 mos pa lang clogged na ang filter??? sabi daw replacement lang kasi. BS! sa civic ko nga more than 40k kms na before ako ng palit. anyway as i expected, after 2 wks bumalik ang sira. pasok ulit ng casa (pasong tamo). walang makita, kundi deffective daw yung fuel filter na naikabit. so palit ulit. this time ako ang kumuha sa sasakyan, asked the SA kung ano ba ang interval ng palit ng fuel filter for the exalta. and i never expected this kind of response from an SA. "10k kms po or every 6 mos." what?! di naman putik ang kinakarga dyan para magbara ng ganun kabilis. i almost laughed after hearing this, di ko na rin kinulit dahil feeling ko he's uneasy already dun sa mga questions na tinatanong ko dahil wala syang straight answer na maibigay sakin. and i thought para ma realize din ng sis ng gf ko na mali ang masyadong bilib sa casa. i warned them after 2 wks ititrik ka ulit nyan... guess what?! nasa casa ulit ngaun ang oto, and my gf's sis just called me. wala daw makita ang casa! i already asked my suking mechanic about this problem and he said he already encountered this kind of trouble regarding this model. he said ignition coil is the culprit (to all exalta owner's w/ the same problem). the symptoms he mentioned are exactly how the car is behaving. i have scheduled it sa mechanic ko. hopefully mahuli na yung problema. nakakaawa na sa laki ng gastos yung mga nagtitiwala sa casa. sorry, haba no...

[vhenok]

Grabe...holdap talaga yan!

Pero I think dapat mong inform management about your ordeal, imagine if you give in dun sa unang estimate, damn! pang-DP na uli ng bagong oto yun ha. As far as Toyota Otis is concern, wala naman akong naging problem about them sa mga units namin. Most probably, eto yung mga bulok sa isang kaing ng kamatis....

[Lucius]

Dapat jan sa G-A-G-O na yan PINAPTAY! Kapal ng mukha mo! Pa-entrapment op nga natin sa IMBESTIGADOR or XXX hahahahaha

[kingsb8650]

I guess complaining sa Toyota motors is a better idea than complaing to Toyota Otis. Baka partners in crime silang lahat dyan. I forgot to mention
that when this Ian guy confirmed that I did not intend to have all his recomended service and only the clutch he was not really that happy. Actually medyo mayabang ang dating nya.

So to those going to have your cars repaired sa mga casa. Beware....

[shadow]

balikan mo ipamukha mo sa kanya yun sira na sinasabi niya, isampal mos a ukha yun estimete niya!!!

[OTEP]

From Haspee42ner of http://pinoyfortuner.14.forumer.com/...er=asc&start=0

Hi, My 2.7VVTi 42ner will soon be due for 10K PMS. I got the following estimates from different dealers.

Toyota Makati: Using Regular Oil - Total is P2,327 with VAT
- Labor P880
- Engine Oil P762
- Oil filter P380
- Rags P20
- Gloves P10
- Body wash P60
- Tire Rotation P110

Toyota Makati: Using Toyota Fully Syntetic Oil - Total is P4,565.60 with VAT
- Labor P880
- Engine Oil P3000
- Oil filter P380
- Rags P20
- Gloves P10
- Body wash P60
- Tire Rotation P110


Toyota Otis: Using Regular Oil - Total is P3,151 with VAT
- Labor P1200
- Engine Oil P768
- Oil filter P420
- 4 pcs Spark Plugs P425
- Brake Cleaner and Misc P400

Toyota Otis: Using Mobil 1 Fully Synthetic Oil - Total is P6,188 with VAT
- Labor P1200
- Engine Oil P3,480
- Oil filter P420
- 4 pcs Spark Plugs P425
- Brake Cleaner and Misc P400

Notice the cost difference from the earlier posting in this tread....also I am wondering why Toyota Otis will replace the spark plugs at 10K PMS ....Should the spark plugs be replaced at 10K PMS......Hope you can provide some inputs....

Iba ata ang PMS schedule na sinusunod ng Toyota bopis...este...Otis pala.

[number001]

No wonder the owner(s) of this dealer can afford to field a basketball team (Team Toyota Otis).

Toyota Balintawak, Toyota North Balintawak, and Toyota Otis have the same owners.

[number001]

No wonder the owner(s) of this dealer can afford to field a basketball team (Team Toyota Otis).

Toyota Balintawak, Toyota North Balintawak, and Toyota Otis have the same owners.

[j_avonni]

I'm planning to have my next PMS at Toyota North Balintawak. I'll check first their prices and compare with others.

[Galactus]

Dapat nasa Goon Squad ito.

Which is why I don't have my vehicles serviced sa casa anymore, hindi ko rin kasi nababantayan. Dun na lang ako sa suking talyer.

[wakin]

my advice is make a letter addressed to both head of customer service and service manager of toyota otis and at the same time meet with them in person about your problem. if you don't get favorable results then call Butch Buenaventura (Customer Relation) of TMP at 858 8036. HTH.

[sidewayz]

sorry to hear that..why dont u make a formal complaint sa GM ng toyota otis?

[CVT]

I suggest that you write a formal complaint. This is disgusting!

:beam:

[mazdamazda]

To the threadstarter,

Is your Toyota out of the warranty period already (3 years or 100K km)?

And a 100K estimate? :rofl:

That sounds like my experience with another Toyota casa... there was a leak already in my power steering fluid and they just visually inspected the unit in the parking lot. From their estimate is will cost me around P90K excluding labor for replacing the power steering pump and the whole rack & pinion!

So I got a second opinioin from Autotechnika The Fort and the overall cost of repair only amounted to around P12K, which already included the power steering repair kit, labor, alignment & centrib bolt (needed for the alignment).

[rbligop]

king.....

make a formal complaint sa management.....para matauhan ang lokong yan!!!