Cebu pacific, have a heart

[ClaNker]

Cyber bullying nanaman.

One side of the coin.

BS for me.

[IMm29]

The correct answer here would be to refer to Immigration. If they clear it, it's not your problem, anymore.

But is that what is in their SOP? It should be, but then is it there?

[Monseratto]

The parents did file a complaint with the Airport's Customer Relations, which then referred to the Airport DFA office. But a day after the incident.

[SiRbossR]

Ohh boy..

[Bugoy King]

huling biyahe ko sumakay ako sa Cebu Pac...no problems naman. pero medyo concerned talaga ako sa mga tulad na yan. remember Claudine shouting at Cebu Pac Counter a few years ago (na nauwi sa rambol ni Raymart at Ramon Tulfo?)

speaking of bad service, has anyone flew onboard the "new" AirAsia Zest (na dating Zest Air)?

Naku sir laging delayed ang flight ng Zest Air Asia going to Kuala Lumpur, tapos ang liit pa ng terminal 4 imagine making a domestic terminal to be an international. Ang isa pa if OFW ka like me punta ka muna ng terminal 3 or 1 para magpa-validate ng OEC sobrang hassle talaga at higit sa lahat walang waiting area kung magaantay ka before ng flight sa labas muna kayo may tent na parang refugee camp

[Monseratto]

UPDATE from CebPac FB...

Hinde nga tinangap yung "defective" passport...DAW

Cebu Pacific Air
CEB Advisory - Mar 18, 2014, 3:30pm:

Thank you for your concern regarding the Palileo family.

Just to let everyone know, we accommodated the Palileo family on our flight to Ho Chi Minh last Sunday, 16 March, because they were able to present a new (temporary) passport from the Department of Foreign Affairs.

Upon arrival in Ho Chi Minh, the family was met and assisted by our station officer. While clearing with Vietnam Immigration, they initially presented the defective passport and this was not accepted. They were only accepted for entry when they presented the newly issued passport.

We acknowledge that we could have exerted more patience and compassion in explaining the situation to them last Saturday, and for this we sincerely apologize.

Rest assured we are looking into how this was handled, and we will take the necessary administrative actions.

[IMm29]

Well, from this advisory, it sounds like the passport was defective. I would assume the DFA agreed it was defective, hence they issued a replacement passport. The 2nd to the last paragraph was telling though

We acknowledge that we could have exerted more patience and compassion in explaining the situation to them last Saturday, and for this we sincerely apologize.

That's probably why, in Facebook, Cebupac supposedly suspended the manager.

[awing]

CebuPac officer in offloading incident suspended: sources

MANILA -- A Cebu Pacific (CebuPac) supervisor has been suspended indefinitely over the offloading last Saturday of a boy seeking medical treatment abroad.

CebuPac's Mark Rotanel has been suspended indefinitely after he offloaded a boy with congenital deformity at the Ninoy Aquino International Aiport (NAIA) due to his damaged passport, sources told ABS-CBN News.

Airport sources and Rotanel's co-employees confirmed that the supervisor was asked on Monday by Cebu Pacific to submit a written report on the incident.

Rotanel was also told that he would be indefinitely suspended while an investigation is ongoing.

Rotanel will be temporarily reporting to the Human Resource Department of Cebu Pacific during his suspension.

The airline employee got flak after he decided to offload from Cebu Pacific flight 5J 751 last Saturday a 12-year-old boy with congenital deformity who was set to undergo surgery in Vietnam.

Rotanel supposedly cited the boy's damaged passport as reason for the offloading.

The Department of Foreign Affairs (DFA), however, deemed that the passport was still fit for use. But to avoid further argument with the airline management, the DFA issued the boy a temporary passport so he could leave for Vietnam on Sunday.

The boy's mother, Regin de Guzman Palileo, said despite her pleadings and explanation of the medical emergency, Rotanel insisted that the airline had the right to offload any passenger using a damaged passport.

Palileo said her son used the same passport in their last travel to United States but did not encounter any problem.

She also accused Rotanel of being rude by shouting at them when they insisted and explained why they should be allowed to leave.

In an earlier message on its Facebook page, Cebu Pacific said CEB's Guest Services team had already contacted the affected passengers and provided all necessary assistance so they could push through with their flight.

"We have also contacted Vietnam immigration authorities and arranged for the rebooking of the passengers. We pray for her son's successful operation," the airline said.

"We are looking into what happened and will follow due process. At the same time, we will be in touch with the affected passengers to ensure that their concerns are properly addressed. We sincerely regret the inconvenience this has caused them."

As of posting, Palileo and her son are now in Vietnam where the latter is set to undergo operation for his pectus excavatum or "hollowed chest."

The Civil Aeronautics Board (CAB) has issued a show cause order to Cebu Pacific regarding the incident

CebuPac officer in offloading incident suspended: sources | ABS-CBN News

[ClaNker]

UPDATE from CebPac FB...

Hinde nga tinangap yung "defective" passport...DAW

Defective talaga yang passport. Bakit pa mag issue ng temporary passport ang DFA kung di defective ang passport.

[ClaNker]

Well, from this advisory, it sounds like the passport was defective. I would assume the DFA agreed it was defective, hence they issued a replacement passport. The 2nd to the last paragraph was telling though


That's probably why, in Facebook, Cebupac supposedly suspended the manager.

I would do the same, suspend the manager to dissipate the issue.