In a statement posted on its official Facebook account Tuesday, Cebu Pacific said it accommodated the Palileo family on its Ho Chi Minh flight last Sunday after the child was presented with a temporary passport from the Department of Foreign Affairs.
"Upon arrival in Ho Chi Minh, the family was met and assisted by our station officer. While clearing with Vietnam Immigration,
they initially presented the defective passport and this was not accepted. They were only accepted for entry when they presented the newly issued passport," the company said.
Cebu Pacific apologized for the alleged rude behavior of its employee in explaining the situation
Cebu Pacific to review CAB?s order to explain incident with sick child | Economy | GMA News Online
Defective nga yung passport, even Vietnam Immigration did not accept it. However, the CebuPac officer should have handled the situation professionally.