Cebu pacific, have a heart

**kapitan88** · March 17th, 2014 02:32 PM

my take:

the airline has the right to refuse boarding for a lot of reasons, (physical irregularity in passport is 1). If for some reason na pinatuloy sila makalipad, pag dating sa destination country, makita ang irregularites, ano gagawin nila? syempre refuse entry din, so balik sila sa Pinas, sakay ulit ng cebupac, pahirapan pa maka singil si cebupac, (so sugal lang yun, kaya yung move ng airline is for both their protection at ng passenger). Now I've also read, na nag open ang office ng DFA on weekend, just to accomodate this, dahil ipinasa ng cebupac ang case sa DFA, and DFA issued a temporary passport for the kid. So, if tama yung report na walang unusual sa passport ni bata, why the need to issue temporary passport? they can just say, hey cebupac, its valid passport, they can board, But they did not, and instead issued a temporary passport, para saan? sa destination country.

this i think is cyber bullying dun sa taong ginagawa ang trabaho nya. dahil na hassle yung ibang tao. With this, kudos sa DFA for immediately acting on the problem kahit off office, sa cebupac, baka may magawa pa improvement; sa nanay na dapat nag ingat ng passport, ingat din sa mga mahalagang papeles, kahit alam na nating tuliro dahil sa problem sa anak nya.

**automot0** · March 17th, 2014 04:25 PM

are those airline check-in ground crew trained on how to check a legit or faked passport?

**keithdb** · March 17th, 2014 05:06 PM

The airline may have the right to refuse boarding but the Cebu Pac staff should have handled this matter in a calm and diplomatic manner and should not have shouted at the passenger. That is BAD Customer Relations.
IMO, this would not have blown up like this if the Cebu Pac staff was not very arrogant.

**Monseratto** · March 17th, 2014 05:14 PM

NAIA says the ground staff should have referred the "defective" passport to the DFA counter if they have any qualms over it. It is none of the ground staff business to do the job of immigrations.

**Ry_Tower** · March 17th, 2014 05:47 PM

Originally Posted by Monseratto

NAIA says the ground staff should have referred the "defective" passport to the DFA counter if they have any qualms over it. It is none of the ground staff business to do the job of immigrations.

Ito update. Para sa DFA wala problem sa passport. Ayun pinaais din. Kupal ang talaga at kulang sa kukute si Mark Rotanel.

12-year-old boy seeking treatment blocked at NAIA | Headlines, News, The Philippine Star | philstar.com

See? THE DFA said that the PASSPORT IS VALID!!! Baket yung gagong baklang MARK ROTANEL sabi niya na that the PASSPORT IS DETACHED AND DEFECTIVE!!! Then sabihin niya na SORRY, HE'S ENGLISH IS POOR! Nasa Airline ka nagwork, Manager ka tapos sabihin mong di ka marunong mag english. ANg sarap upakan ng taong to! Cebu Pac has the reputation of being rude to all of their customers, sweeeeeaaar, sa 16 flights ko last year, makaexperience ka talaga ng 60 percent na rudeness from their CASHIERS, DEPARTURE STAFF, CALL CENTER AGENTS and STEWARDESS.

joke lang yung isang rant. hehe

**jodski** · March 17th, 2014 06:20 PM

^ Ubos siguro angas nun ngayon :rofl:

**myas110** · March 17th, 2014 06:42 PM

huling biyahe ko sumakay ako sa Cebu Pac...no problems naman. pero medyo concerned talaga ako sa mga tulad na yan. remember Claudine shouting at Cebu Pac Counter a few years ago (na nauwi sa rambol ni Raymart at Ramon Tulfo?)

speaking of bad service, has anyone flew onboard the "new" AirAsia Zest (na dating Zest Air)?

**yebo** · March 17th, 2014 06:46 PM

He should be fired. Kahit ano pa man ang mistake ng passenger wala siya karapatan sigawan yung passenger. Pwede pa yung passenger ang sumigaw pero not the other way around.

**Monseratto** · March 17th, 2014 06:58 PM

Low-life airline employee gusto mag power tripping talaga. I guess that is part of the corrupt culture natin... Ganun din mga sikyo na nagmamamrunong.