Cebu pacific, have a heart

[e2romo]

That's how budget Airlines survive, they cut on frills at quality of workforce. You would only want to go this route kung tipid lang habol mo, hindi worry free travel.

Sent from my mind using Telepathy 2

[2lits17]

yan hirap sa Cebu Pak. kala nila lahat ng pasahero nila walang pera kasi promo fare, budget fare un ticket nila. eh d sana wag na sila mag pa promo kung papamukha nila sa mga pasahero nila na naka promo ticket sila pag nagka aberya. bakit if the passenger get a non promo fare will the treatment be different compare to passengers na naka promo fare?

iba pa jan ang delay nila. pag na delay un flight maghintay kayo hanggang mamuti mga mata niyo ni pa softdrinks wala. kasi budget airlines daw ang cebu pak.

[shadow]

I've been saying this never ever fly Cebu Pac or any low budget airlines. Mabwibwisit ka lang.


Posted via Tsikot Mobile App

#retzing

[glenn_duke]

Yung last flight ko sa Cebu Pacific early this year maayos naman ang experience ko. Actually excess baggage ako, may binili akong mabigat na hindi pwedeng i-hand carry, it should cost me 6k for the baggage but the girl at the counter shaved off almost 2k from the amount I should pay, by under weighing my baggage, shes nice, very rare attitude for a Cebu Pac ground personnel.

My bad experience with Cebu Pac ground staff is when they are still at the old domestic terminal, lost my temper several times inside their ticketing office, just to claim my prepaid ticket (no e-ticket yet those time).

Budget airline or not , proper courtesy and politeness to customers is not a cost center that will bankrupt Cebu Pacific if implemented properly. It boils down to company culture, maybe the owners are as rude as their employees (except for that sweet girl at the excess baggage counter Naia-3)

[Monseratto]

Mag linis na lang sa kubeta ng eroplano si power tripper...

The Civil Aeronautics Board (CAB) ordered airline Cebu Pacific to explain why a sick child who was flying to Vietnam for a chest operation was allegedly prevented from boarding the flight because of a defective passport.

“Nag-issue na kami ng show cause order directed to Cebu Pacific to comment on the complaint,” CAB Legal Division Chief Atty. Wyrlou Samodio said in a Monday report on GMA 7's “24 Oras”.

The child's mother, Regin Palileo, had filed a compliant with the Manila International Airport Authority (MIAA) Customer Relations Center against a certain Mark Rotanel, station supervisor of Cebu Pacific at the Ninoy Aquino International Airport (NAIA).

The MIAA had then endorsed the case to CAB.

According to Palileo's complaint, their family was set to board Cebu Pacific flight 5J-751 Saturday night for Vietnam where her 12-year-old son would have a chest operation.

But Rotanel allegedly barred them from boarding the plane after finding that her son's passport had “folds.” De Guzman said Rotanel scolded them, despite their courteous pleading.

The mother and son, as well as another family member, were able to board a flight Sunday night after the DFA issued the boy a temporary passport.

Samodio said that an airline company has the right to implement strict rules of procedure but it should be courteously and thoroughly explained to the passengers.

“Yung airline kasi medyo maingat din pagdating sa ganyang bagay. Kasi nga pag may nakalusot na isang pasehero na may isang depektibong passport at posibleng ma-deny naman dun sa bansang pupuntahan niya, may multa ho yung airline. Siguro nage-exercise lang din sila ng caution para hindi rin ma-hassle pagdating dun sa receiving country,” Samodio said.

But he said the alleged rude behavior of the Cebu Pacific supervisor had to be investigated, and if found guilty, the erring official would be held accountable.

“Kung sakali man ho siguro na may nilabag na company policy ang isang empleyado, nararapat lang na siya ay parusahan o yung kaniyang employer ay may gawin para ma-correct at ganung klase ng behavior,” Samodio said.

Cebu Pacific ordered to explain why sick child was prevented from traveling | News | GMA News Online

[IMm29]

I wonder what "courteous pleading" and "rude behavior" were in actuality. Obviously there was a problem with the passport because the DFA issued a temporary replacement, but I wonder how the conversation went.

[xwangbu]

wala nga sa lugar tong Rotanel na to kung
totoo yung rant na yan.
pero sana, naging ok naman yung operasyon
ng bata.

ot: i'm a frequent cebupac passenger but I
never saw nor experienced any rudeness from
any cebupacific ground crew.

ang mga buwiset nga sa airport
yung mga immigration officer na nakikita ko kung pano sigawan
yung ibang mga kababayan natin na madalas walang pirma yung
embarkation card nila.

ot ulet: baket kaya sa vietnam ooperahan yung bata?

[niky]

I wonder what "courteous pleading" and "rude behavior" were in actuality. Obviously there was a problem with the passport because the DFA issued a temporary replacement, but I wonder how the conversation went.

Most likely what is acceptable to the government isn't acceptable to Cebu Pacific?

I can understand why you'd turn away someone with a damaged passport... if you can't offload them at your destination, then you have an issue of whether to take them back... or not... such a return trip is at the passenger's expense, not yours.

The correct answer here would be to refer to Immigration. If they clear it, it's not your problem, anymore.

[alakdan168]

Yung last flight ko sa Cebu Pacific early this year maayos naman ang experience ko.
Budget airline or not , proper courtesy and politeness to customers is not a cost center that will bankrupt Cebu Pacific if implemented properly. It boils down to company culture, maybe the owners are as rude as their employees (except for that sweet girl at the excess baggage counter Naia-3)

I agree. Hindi porke naghanap ka ng mas mura eh aso ka na. At hindi porke kaya mong magbayad ng mahal eh tao ka na.
Nasa kultura lang yan ng nagpapatakbo... kung paano nila ibinababa pagtingin nila sa pasaheros.

[Ry_Tower]

Most likely what is acceptable to the government isn't acceptable to Cebu Pacific?

I can understand why you'd turn away someone with a damaged passport... if you can't offload them at your destination, then you have an issue of whether to take them back... or not... such a return trip is at the passenger's expense, not yours.

The correct answer here would be to refer to Immigration. If they clear it, it's not your problem, anymore.

And this is why mark rotanel erred. He did not politely asked the passengers to go to the DFA so that it can be clarified. Nanigaw pa eh. May mga witness na pa naman. Yari talaga si mokong.

[ClaNker]

Cyber bullying nanaman.

One side of the coin.

BS for me.

[IMm29]

The correct answer here would be to refer to Immigration. If they clear it, it's not your problem, anymore.

But is that what is in their SOP? It should be, but then is it there?

[Monseratto]

The parents did file a complaint with the Airport's Customer Relations, which then referred to the Airport DFA office. But a day after the incident.

[SiRbossR]

Ohh boy..

[Bugoy King]

huling biyahe ko sumakay ako sa Cebu Pac...no problems naman. pero medyo concerned talaga ako sa mga tulad na yan. remember Claudine shouting at Cebu Pac Counter a few years ago (na nauwi sa rambol ni Raymart at Ramon Tulfo?)

speaking of bad service, has anyone flew onboard the "new" AirAsia Zest (na dating Zest Air)?

Naku sir laging delayed ang flight ng Zest Air Asia going to Kuala Lumpur, tapos ang liit pa ng terminal 4 imagine making a domestic terminal to be an international. Ang isa pa if OFW ka like me punta ka muna ng terminal 3 or 1 para magpa-validate ng OEC sobrang hassle talaga at higit sa lahat walang waiting area kung magaantay ka before ng flight sa labas muna kayo may tent na parang refugee camp

[Monseratto]

UPDATE from CebPac FB...

Hinde nga tinangap yung "defective" passport...DAW

Cebu Pacific Air
CEB Advisory - Mar 18, 2014, 3:30pm:

Thank you for your concern regarding the Palileo family.

Just to let everyone know, we accommodated the Palileo family on our flight to Ho Chi Minh last Sunday, 16 March, because they were able to present a new (temporary) passport from the Department of Foreign Affairs.

Upon arrival in Ho Chi Minh, the family was met and assisted by our station officer. While clearing with Vietnam Immigration, they initially presented the defective passport and this was not accepted. They were only accepted for entry when they presented the newly issued passport.

We acknowledge that we could have exerted more patience and compassion in explaining the situation to them last Saturday, and for this we sincerely apologize.

Rest assured we are looking into how this was handled, and we will take the necessary administrative actions.

[IMm29]

Well, from this advisory, it sounds like the passport was defective. I would assume the DFA agreed it was defective, hence they issued a replacement passport. The 2nd to the last paragraph was telling though

We acknowledge that we could have exerted more patience and compassion in explaining the situation to them last Saturday, and for this we sincerely apologize.

That's probably why, in Facebook, Cebupac supposedly suspended the manager.

[awing]

CebuPac officer in offloading incident suspended: sources

MANILA -- A Cebu Pacific (CebuPac) supervisor has been suspended indefinitely over the offloading last Saturday of a boy seeking medical treatment abroad.

CebuPac's Mark Rotanel has been suspended indefinitely after he offloaded a boy with congenital deformity at the Ninoy Aquino International Aiport (NAIA) due to his damaged passport, sources told ABS-CBN News.

Airport sources and Rotanel's co-employees confirmed that the supervisor was asked on Monday by Cebu Pacific to submit a written report on the incident.

Rotanel was also told that he would be indefinitely suspended while an investigation is ongoing.

Rotanel will be temporarily reporting to the Human Resource Department of Cebu Pacific during his suspension.

The airline employee got flak after he decided to offload from Cebu Pacific flight 5J 751 last Saturday a 12-year-old boy with congenital deformity who was set to undergo surgery in Vietnam.

Rotanel supposedly cited the boy's damaged passport as reason for the offloading.

The Department of Foreign Affairs (DFA), however, deemed that the passport was still fit for use. But to avoid further argument with the airline management, the DFA issued the boy a temporary passport so he could leave for Vietnam on Sunday.

The boy's mother, Regin de Guzman Palileo, said despite her pleadings and explanation of the medical emergency, Rotanel insisted that the airline had the right to offload any passenger using a damaged passport.

Palileo said her son used the same passport in their last travel to United States but did not encounter any problem.

She also accused Rotanel of being rude by shouting at them when they insisted and explained why they should be allowed to leave.

In an earlier message on its Facebook page, Cebu Pacific said CEB's Guest Services team had already contacted the affected passengers and provided all necessary assistance so they could push through with their flight.

"We have also contacted Vietnam immigration authorities and arranged for the rebooking of the passengers. We pray for her son's successful operation," the airline said.

"We are looking into what happened and will follow due process. At the same time, we will be in touch with the affected passengers to ensure that their concerns are properly addressed. We sincerely regret the inconvenience this has caused them."

As of posting, Palileo and her son are now in Vietnam where the latter is set to undergo operation for his pectus excavatum or "hollowed chest."

The Civil Aeronautics Board (CAB) has issued a show cause order to Cebu Pacific regarding the incident

CebuPac officer in offloading incident suspended: sources | ABS-CBN News

[ClaNker]

UPDATE from CebPac FB...

Hinde nga tinangap yung "defective" passport...DAW

Defective talaga yang passport. Bakit pa mag issue ng temporary passport ang DFA kung di defective ang passport.

[ClaNker]

Well, from this advisory, it sounds like the passport was defective. I would assume the DFA agreed it was defective, hence they issued a replacement passport. The 2nd to the last paragraph was telling though


That's probably why, in Facebook, Cebupac supposedly suspended the manager.

I would do the same, suspend the manager to dissipate the issue.