arrogant nlex toll gate personnel

[foxhunter01]

mga sir share ko lang po experience ko last night sa bocaue-toll plaza, new year na new year napaka-sunget ng male toll-gate personnel nila dun:

scenario: nakapila ko sa toll gate around 7pm going to manila mejo marami din pong mga sasakyan it's like moderate to heavy, suddenly yung lane namin nag-close yung counter nun malapit na ako sa may barrier and the two counters on my right are already closed so i have no choice but to merge left, mabait naman yung mga cars nakapila originally dun sa lane they make alternate give way because they know na hindi naman kami sumingit para umuna. to cut the story short i didn't notice that it was an "exact toll" lane because my focus is on the road because it's merging lane. so upon reaching the counter i handed my Php160 (from angeles to bocaue Php158), so i didn't move the car waiting for my receipt. Nagulat nalang ako bigla akong sinigawan nung aroganteng personnel:

toll gate pesonnel: hindi kami nagbibigay ng sukli dito nasa exact tol lane ka!.. (tpos may hawak syang mga 1 peso coins na parang pinaglalaruan na pinapakita sakin)

me: sorry hindi ko napansin kasi biglang nagsara yung dito sa tabi (pointing on the next counter), sige po akin na yung P20, eto ang P18.

TP: ohh wag na ito na ang P2 magtatagal lang tayo eh...(still nakasigaw padin siya)

i know it's my fault pero napakaliit na halaga ng P2 kung hindi siya ngsukli it's not big deal hindi naman ako nanghihingi ng sukli, inaantay ko lang yung receipt and hindi ako nagsasalita while waiting for it kaya na-shock ako nung bigla nya akong sigawan ng ganun na nakasibangot yung face na parang galit. My point is pwede naman nyang sabihin ng maayos "na sir wala po akong barya kasi nasa exact tol kayo" or ininsist nya sana na exact ang ibayad ko and hindi nya tinangap yung sobra. Ibig sabihin po ba kung P200 binayad ko yung P42 kanya na? Kung hindi naman sya sumigaw hindi ko na sana kuhain yung P2.. hehe

just sharing my experience on my 1st day of 2010... thanks..

[emms1121]

Dapat sir kinuha mo pangalan. Tayo mga nlex user ang bumubuhay sa kanila and we deserved to be treated with courtesy..

[roberto_minosa]

Dude, you can call the NLEX hotline and report the incident. I'm very sure that they'll provide "palubag-loob" if not proper disciplinary action for their "friendly and courteous" toll personnel.

Something like that happened to us, but on the SLEX. Masyadong mahaba ang kwento. But my mom reported the arrogant idiotic employee to the SLEX public relations, and we were advised that "proper action will be done". That's the least that they can do/say.

I Googled the info you need:

Operations Management Center
Address:
Km. 12 Balintawak Toll Plaza, North Luzon Expressway, Caloocan City 1400

Customer Service Hotline:580.89.10
Emergency Hotline:580.89.11
Mailing Address:2nd Floor Benpres Building, Exchange Road corner Meralco Avenue Ortigas Center, Pasig City 1600
Email address:customer_service*tollways.net Website:www.tollways.net

Contact the NLEX people! I'm very sure someone needs some other job this new year.

[renzo_d10]

Yeh. They don't have the right to shout at you.

If they don't want to give change they should say it properly and not in a harsh way.

You should have reported it.

Since you haven't got the personnel's name ... tell the NLEX officers or authorities what time did you arrive at the specific tollgate.

They might have a log which states who and where each personnel's are assigned.

[boybi]

Ang gulo nga nyang Exact Toll Lane ng NLEX. Minsan nagbibigay din ng sukli, ang tagal kong naghintay sa isang car na nasa harap ko sa exact toll lane.

[foxhunter01]

Dude, you can call the NLEX hotline and report the incident. I'm very sure that they'll provide "palubag-loob" if not proper disciplinary action for their "friendly and courteous" toll personnel.

Something like that happened to us, but on the SLEX. Masyadong mahaba ang kwento. But my mom reported the arrogant idiotic employee to the SLEX public relations, and we were advised that "proper action will be done". That's the least that they can do/say.

I Googled the info you need:

Operations Management Center
Address:
Km. 12 Balintawak Toll Plaza, North Luzon Expressway, Caloocan City 1400

Customer Service Hotline:580.89.10
Emergency Hotline:580.89.11
Mailing Address:2nd Floor Benpres Building, Exchange Road corner Meralco Avenue Ortigas Center, Pasig City 1600
Email address:customer_service*tollways.net Website:www.tollways.net

Contact the NLEX people! I'm very sure someone needs some other job this new year.

thanks sir for the info, unfortunately i already throw the receipt as soon as I arrived home so i don't know what gate # i will report. wala po kasi sa isip ko na mag-report kasi that time because i know there's a fault on my side. Pero thanks mga sir sa reply nyo at na-enlighten ako na Oo nga kahit mali ako na dun pumasok still wala syang right to act like that.. Next time sir i know what to do if same thing happens again..

[foxhunter01]

Ang gulo nga nyang Exact Toll Lane ng NLEX. Minsan nagbibigay din ng sukli, ang tagal kong naghintay sa isang car na nasa harap ko sa exact toll lane.

Oo nga sir parang wala naman po pag-kakaiba sa ibang toll gate kasi minsan yung mga sinusundan ko bills pa yung sukli pagnakikita ko. kaya minsan mas mabilis pa dun sa hindi exact toll. Pero ako everytime dun pumila I make sure na i-have exact toll and ready 2or3 cars away from the price list not on the booth. Its just so happened na that time hindi talaga ako naka-pila sa exact toll unfotunately nagclose before i reached the concrete barrier.

[Horsepower]

Just let it go. Maybe the fellow was just having a bad day at that time. It happens to all of us.

[afrasay]

Di kaya nagtaas siya ng boses for you to hear him clearly? maingay sa toll plaza with all those engine running and open space plus the fact that nasa loob siya ng booth and you inside a car with probably the radio playing, kinda like when you are talking to a teller with just a hole in the glass. I just honk my horn when I see someone stopping more than 10secs in the exact toll lane.

[afrasay]

Pero kung ako sinigawan niya I would get off my car, look for a supervisor and not move an inch infront of that toll booth. Hayaan ko silang mamoblema panu reroute ang traffic to other booths.

[glntVR]

Pero kung ako sinigawan niya I would get off my car, look for a supervisor and not move an inch infront of that toll booth. Hayaan ko silang mamoblema panu reroute ang traffic to other booths.

Please don't do this, give way din to other motorists. Not everyone has time to waste, you could try to park after the toll then look for the supervisor.

By doing this you also waste other people's time, effort, gas, patience

[afrasay]

Don't worry mahaba naman pasensiya ko...hehehe. Under mega extreme circumtances lang naman ito. Madalas naman mataas naman boses nila for reasons, I think, as I have posted above. It would teach those toll operators a lesson or two about courtesy and abiding to their own rules.

[glntVR]

Don't worry mahaba naman pasensiya ko...hehehe. Under mega extreme circumtances lang naman ito. Madalas naman mataas naman boses nila for reasons, I think, as I have posted above. It would teach those toll operators a lesson or two about courtesy and abiding to their own rules.

Hahaha just ram their toll booths nalang w/ your rig!

[afrasay]

sayang naman rig ko...hehehe.

[A121]

Dapat nagprepare ka na lang ng exact amount para di ka nasigawan kasi exact toll lane naman yung napilahan mo. :D

[foxhunter01]

Di kaya nagtaas siya ng boses for you to hear him clearly? maingay sa toll plaza with all those engine running and open space plus the fact that nasa loob siya ng booth and you inside a car with probably the radio playing, kinda like when you are talking to a teller with just a hole in the glass. I just honk my horn when I see someone stopping more than 10secs in the exact toll lane.

nope sir iba po yung naglakas ng boses na sigaw dahil sa hindi magkarinigan sa nagtaas ng boses na badtrip. And sa facial expression sa words na binitawan i think kahit na mahina pa yung boses or sumigaw bastos padin yung dating ng sinabi nya. "ohh ito na ang P2 para hindi na tayo magtagal" that's the exact words. And sir yung before nya sabihin yung "hindi kami nagbibigay ng sukli dito nasa exact tol lane ka!.." may hawak syang mga P1 coins na parang naglalaro ng chips sa casino while sa deal. Kung ayaw nya pala magtagal sana inabot nya na yung P2 since hawak na nya yung mga P1 coin.

[foxhunter01]

Dapat nagprepare ka na lang ng exact amount para di ka nasigawan kasi exact toll lane naman yung napilahan mo. :D

sir as I have said hindi ko po napansin na "exact toll" yung napilahan ko until sinigawan nya ako kasi nga po nagchange lane lang ako since nagclose yung counter napinipilahan ko. Alangan naman po na unahin ko pa tignan yung bubong ng toll gate tignan kesa sa kalye na posible ko makabanga. And meron naman po ako exact toll its just that it was not ready pero nung sinabi ko na eto na yung P18 akin na po yung P20 sumigaw ulit sya na parang siga na "ohh ito na ang P2 para hindi na tayo magtagal". Hindi ko na pinatulan kasi iniisip ko din yung mga motorist na nasa likod ko kung magtatagal pa ako dun para makipagsagutan sa kanya eh 1st impression ako ang mali since hindi nila naririnig yung pinag-uusapan and ako yung naka-block sa kanila.

[A121]

sir as I have said hindi ko po napansin na "exact toll" yung napilahan ko until sinigawan nya ako kasi nga po nagchange lane lang ako since nagclose yung counter napinipilahan ko. Alangan naman po na unahin ko pa tignan yung bubong ng toll gate tignan kesa sa kalye na posible ko makabanga. And meron naman po ako exact toll its just that it was not ready pero nung sinabi ko na eto na yung P18 akin na po yung P20 sumigaw ulit sya na parang siga na "ohh ito na ang P2 para hindi na tayo magtagal". Hindi ko na pinatulan kasi iniisip ko din yung mga motorist na nasa likod ko kung magtatagal pa ako dun para makipagsagutan sa kanya eh 1st impression ako ang mali since hindi nila naririnig yung pinag-uusapan and ako yung naka-block sa kanila.

siguro naman malaki sign na exact toll at may preno naman yung sasakyan mo. anyway, baka panglima na kayong pumasok na hindi nakapansin na exact toll. syempre magagalit yun kasi daming pumapasok sa exact toll lane na humihingi ng sukli.

[vinj]

Mahirap to conclude really since there could be a reason why he's upset just like how you missed the "exact toll lane" (although he should know how to handle it properly). Best thing to do really is to send an email to the NLEX management just so that they can be aware and they can remind their personnel to be helpful and polite at all times since they are frontliners. Before i got my EC Pass, my experience with their tollbooth personnel was always good (smiling and there's a matching greeting which i oblige in return).

I myself get miffed on the SLEX when guys go on the exact toll lane and insist on getting their change since i prepared my change even before travelling to avoid any inconvenience... same goes to those who block the ec pass lane during peak hours before squeezing into the toll booth lanes.

[shadow]

gago talaga yun teller, eh mali nila yun eh kung magsasara sila ng booth then dapat at least yun nakapila na 5-6 cars eh tapusin nila then yun beyond that ang palipatin tapos dapat i guide ng enforcers nila to the proper lanes.