BAD experience with Medical City

[Babnoy]

Do you guys encounter any BAD experience with Medical City?

I, for instance have several incidents to share.


Incident #1
I had a fever that day. Went to Medical City (Sta. Lucia mall). Doctor as usual checked my breathing, temperature, asked several questions. Advised me to have CBC and X-ray then come back tomorrow for the results prior prescribing a medicine. I said, “Doc I can’t wait till tomorrow. The fever is killing me! Can you prescribe a medicine which can at least ease what I’m feeling?” Doctor said, “No. We need to wait for the result coz this might be due to Dengue.” Not satisfied with the doctor’s suggestions, I left and asked for a second opinion from another doctor who holds a small clinic. I told him what the doctor in medical city suggested. He smiled and said, “Simpleng lagnat kelangan pa ng CBC at X-ray? Kung meron kang Dengue dapat nakita na nya yung symptoms.” “Ganun talaga pag Medicard(HMO) ang gamit mo. They’ll ask you to do several diagnostic steps kahit di naman kelangan para kumita sila.” I said to myself, “WTF!!! pahihirapan nila pasyente nila para lang kumita?!”


Incident#2
GF is having a hard time urinating. Went to Medical city (Ortigas). Attending doctor asked questions and advised my GF to do a Urine Culture in order to determine the bacteria and the medicine that will kill it. Was asked to come back after 3 days for the results. We came back. Doctor said, “There’s no bacteria.” GF asked, “What should I do next? It’s painful to urinate. You mean you’re not going to give any medicine?” Doctor said in an irked way, “Eh sa walang growth e! Ano irereseta ko sayo?!” Grabe ang galling nya wala daw growth. P2,000 pesos lang naman nagastos namin para lang sabihin nya yun(GF has no HMO). Again, we asked for a second opinion in a nearby clinic who specializes in urinary infections. Doctor was puzzled as to why the doctor in medical city advised to do a Urine Culture when a Urinalysis should have been done first. I told her, “Dahil mas mahal ang Urine Culture kesa Urinalysis?!” Doctor just smiled at me. GF was cured after a couple of days. Thanks to that doctors competence and professionalism.


Di lang ako ang naka-experience ng ganito. Even my fellow call center workers. Medical city is starting to s*ck big time!

[XTO]

Charged to experience na lang, next time you can try other hospitals for comparison. Medicard hold office here in St. Luke’s. during office hours on weekdays, you have to go to their satellite office for the initial check up and referrals but in case of emergencies and/or weekends the Emergency Department is always open and ready to help. Just show your medicard HMO card.

[compact]

Parking fee will cost you a fortune!!!

Harang na harang. Walang patawad kahit na client ka nila.

[a4Tech]

Hmmmm...

Why not post the name of the doctor? Kahit naman saang hospital may bongkloks na doctor e.

Mahilig pa naman ako magpa-checkup sa medical city.

[OTEP]

It's either you shop around or you have your own good 'ol reliable private doc.

I'm in ENT but we get admissions for non-ENT cases (acute gastritis, cardiac problems) because that's how much the patients trust my bosses.

Also don't forget that different hospitals have different guidelines when it comes to management of cases. However, it is still always prudent to at least provide symptomatic relief while awaiting for the results of your work up [and the subsequent definitive management].

[suv]

Mag St Lukes ka na lang.

May issue nga jan sa Medical City sa ortigas. Yung mga nagtatrabaho daw jan pinagbabawalan kumain doon sa mga tabi restaurant...

[carbomb]

dyan nanganank misis ko last nov. ok naman service sa min. mababait ang mga staff at yung mismong ob. sa apat na doctor namin dyan, so far wala pa akong nababalitaan mal practice. cguro nagkakaproblema lang talaga kapag card ang gamit mo sa check up. kaya ako di ako kumukuha ng health card kc ang daming butas once na magkasakit ka. kesa sa ganito, kesa ganyan....bla bla bla and daming hassle pero ang talagang gusto nilang mangyari ay wag saluhin yung med expense mo da best pa rin yung mag save ka na lang sa bank ng pang medical expense at di pa sayang pera mo.

[mazdamazda]

Ganyan nga talaga... parang milking cow nila yung mga HMO minsan (based on my officemate's experience).

That's why mas ok meroon kang family doctor na "suki" mo na para hindi ka nagogoyo.


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[pitbullz]

theres something wrong with our medical institutions and system here...i hope it gets solved. the triumph of generic drugs is just one step. i hope the rest of the system follows...ilagay sa puso ang propesyon ng pag gagamot...at hindi sa bulsa

[1D4LV]

imho.... its not the hospital per se, but with the doctor.

[pitbullz]

that goes for everybody in the medical industry.

on the brighter side,we have people like dr Anderson Lim,who is doing a lot of good. specially for poor patients.

[vhenok]

Depende din yan sa doktor...

I, for one, a Medicard-HMO member including all my family members, and never pa ako na-hassle or nagka-problema using our cards. And to mind, dyan lang kami sa Medical City nagpapa-checkup or confine all these years.

IMO, you have dealt with mga bulok na doktor, kung baga sa pulis eh sila ang mga kotong docs!

[washburn]

imho.... its not the hospital per se, but with the doctor.

+1 na timing na sa doctor na puyat nagpaconsulta
but seriously Medical City is a good hospital

[benchph1]

ako rin, all my sports injuries, my sister had dengue, all of them are in Medical City. over-all experience was good naman..

so just one bad experience with a doctor i think is unfair to brand the whole institution as bad. an edit of the thread title is in order. anyone?

[SaberRider]

My friends work sa mga call centers and nung nag sign sila ng contract they needed to have a check-up sa medical city branch. We went to Med City sa SM. Gulat ako, yung mga friends ko na may low blood and even the ones na may hypertension and on maintenance drugs pinayagan mag work. Ok lang na pinayagan sila mag work pero dapat sana may note or letter silang ibigay sa call center informing them about the health issue and kung pwede sana bigyan sila ng less stressful schedule or maski gawin nalang silang irregular. Wala pang 1 month, 3 of my friends got sick and all of them were misdiagnosed. May TB daw yung 2 friends ko yung isa naman may UTI. Sinamahan ko sila sa St. Lukes and sa NKTI to have a 2nd and 3rd opinion and those 2 hospitals informed them they were misdiagnosed by med city. Plans of legal action is currently underway against the doctor/s who checked on them.

[XTO]

In choosing an HMO I suggest to look for the very best coverage and yung maayos kausap. Because in times of need or say “taranta” na yung holder what more ang puwedeng sapitin? Maaring may slight difference ang treatment ng other hosp when it comes to HMO holder and cash payees why? Because some HMO’s are delayed or even barat in paying their accredited doctors, that’s why those lapses/errors happen but generally it shouldn’t be an excuse Kaya nga may sinumpaan sila eh in the end papasok dyan ang sincerity ng doctors.

[aamd]

Just to speak my mind.

No to Health Care Organizations!

This organizations are bad because they are money-centered organizations and curing people is but second to them. Surely, patients will not be cured nor treated correctly with this kind of setup. Similarly, doctors will not practice well as they deal patients more in quantity and not quality. In addition, doctors are payed on a fixed compensation, irregardless of the number of patients.

Yes to private practice of Doctors!

This way, accountability of doctors will be emphasized here. With this configuration, you would know who are the best and worst doctors around. And at the same time, if their Professional Fee is commensurate to the treatment a patient will undergo. Nowadays, Professional Fee in the consultation clinic ranges between 200 to 800 pesos.

Good Luck and be well!

[Flagg]

imho.... its not the hospital per se, but with the doctor.

IMHO, parang din sinabi na it's not the resto, it's the server. Some kind of oversight must still be exercised by the hospital.

[hannahbanana]

I've been a client of the Medical City for more than 4 years now. Doon ako nanganak, dun din ang pedia ko, 3 x na ako nagpaopera don. So far, wala pa akong kahit isang bad experience sa Medical City (Ortigas). Wala rin akong hmo pero ok naman ang experience ko. Hindi ko na mabilang ang ilang recommendations ko sa mga friends ko kasi very happy ako with the TMC.
Ang dami ko naring trips to the ER and lahat ng nurses, resident docs and interns very nice and professional. Also, very safe ang area dahil may sariling compound unlike sa ibang hospitals.
Dapat to get the best care, you should have an attending doctor that holds clinic there. My ob is an attending and the trainor of all OB residents there. My pedia is the head of the pediatrics department. My surgeon also holds a clinic there and an attending. Marami silang clients pero I always felt important whenever I see them. As far as price is concerned I think very reasonable ang charges nila. They advice that you do all the workup para sure.
I've been to other hospitals and clinics and so far TMC is the only one that exceeded my expectations.

For reference here are the names of my docs:
Dra. Rowena Rivera, OBGYN - Room 511, Dra. Elizabeth Palmero-Reyes, Pedia - Room 703
Dr. Ozaeta, Surgery - 7th floor din,

[1997]

Brother ko din had bad experience sa ER ng TMC... Nag susuka na siya ng Dugo sabi sa kanya sa ER pahintay daw tatawagin ng Doctor... Tama ba yun? Kung ayaw nila ng HMO magkano ba sila?