Casa Maintained (Newspaper Article)

[1D4LV]

chanced upon this article... nice read...


http://www.philstar.com/philstar/BUS...0611034003.htm


"Casa-maintained"
BACKSEAT DRIVER By Andy Leuterio
The Philippine STAR 11/01/2006

Mother hires a driver to bring her prized Honda Jazz to the dealer for a check-up. After a little more than 12 months, in which she’s accumulated a grand total of 3,000 kilometers, she finally takes my advice seriously to have it checked at Honda Cars Alabang for anything that needs fixing. Like the carpeting at the left-front footwell, for example. It peeled off about a month after she took delivery of the car. Oops.

After the car is returned to her, she shows me the receipt, which is almost 4k. "Four thousand?" I ask incredulously. So I look over the particulars and see that they did an oil change. Aha, that explains it, I think. Until I notice the price of the oil that they used: P1,964. Whoa! Was that fully synthetic? All it says is "Motor Oil Honda Fully Drum", whatever that means. Only last week I had the oil of my Space Wagon changed at Shell Donica along Sucat and paid a little less than P1,400 for the oil, filter, and labor. I only used the regular oil, because I know that as long as that oil that I use has the proper rating, it will do the job just fine.

Back to my mom. Well, she did have her car serviced at a dealer, and we all know that dealers charge an arm and a leg. That’s how they make money, right? Everybody knows they don’t make money on the cars that they sell. But the clincher was this, and I think they just lost a repeat customer here: they wouldn’t fix the carpet for free. Even though the car had a warranty, some clause or other prevented the dealer from gluing the carpet without charging her. I told her she should have had the carpet fixed as soon as she saw the problem, but now she’s a little wiser in the finer points of car ownership.

Two months before this little episode, a friend told me he knew of a friend who was selling a year 2000 Honda Civic that I might be interested to buy. "It’s casa-maintained," he told me. So? "So you know it’s been well taken care of." Sorry man, but I really have to take that with a grain of salt. Now that I’ll soon be in the market to buy a used car, I’m reading a lot of ads with textbook lines like "Super-kinis!", "Must see to appreciate", and, of course, "casa-maintained".

What exactly does that mean, anyway? Sellers must think that it ups the value of their car since it implies a history of religious maintenance, but I beg to differ. See, I’ve been witness to several casa-maintained cars that could have been better serviced outside. There’s the former client who was happy with his Chevrolet Venture for the first six months until something mysteriously broke with the aircon, the triathlete-mom who complained to me about the interminably long duration of her banged-up Sentra at the Nissan dealer, the friend-of-a-friend who was happy at first with her Kia Sedona until, two months after it had gotten trapped in a flood, the dealer still didn’t know how to get the engine humming. I’ve got lots of real-world examples, but to keep it simple, let’s stick to my own.

Exhibit A: my 1996 Galant Super Saloon. Around the 90,000 kilometer mark (it was then owned by my dad), the engine began a noticeable droning at high rpm. It was actually quite macho, so we let it go on thinking the engine might have "loosened up" and gone faster. Big mistake. On the South Superhighway one night, the balance shaft threw a belt, which snagged on the timing belt and got my pistons stuck. ****. A check at the maintenance log showed that the timing belt had been replaced at the mandatory 60,000km mark, except the dealer forgot to replace the balance shaft belts as well. The Citimotors on Pasong Tamo told me I needed an overhaul. I asked the Service guy for a ballpark figure, so he said "Eighty thousand". I think that’s what gave my dad his first heart attack.

So, I gave fellow Backseat Driver Lester Dizon a call and he referred me to Lito Galvez of MSG Motorworks, his suki mechanic and restorer of many fine vintage cars. Off we went to Lito’s shop in Mandaluyong, and a dubious dad raised an eyebrow as we came to Lito’s rusty gate, in a neighborhood where you half expect to get mugged. "Let me check it out first," he said. Inside he went, and after ten minutes, I wondered what was taking so long and decided to go in as well.

Lo and behold, it was a motorhead’s dream workshop. Rows and rows of BMWs and Alfa Romeos in various states of restoration, and at the center was a Chevrolet Corvette "Stingray", all sinuous curves and gleaming chrome. I couldn’t resist running a hand over a fender. "Can you fix the Galant?" we asked. "Oo naman!" he said cheerfully. It would be child’s play. It took him a day to find brand new valves and pistons and another day to put it all together, but in the end we had a Galant with an engine running like it had been ported-and-polished, and all for P22k.

Before he died, dad asked me if I could take care of the Galant (of course I said "Yes"), so now, Lito is the first guy I call when something needs fixing. He’s fast, he charges a fair price, and because he loves cars, I trust him to fix and tune my car like it was his own. Not only do I save several thousand a year in maintenance, I figure I’ve got the sweetest driving Galant in the city right now. For more sundry services like oil changes or belt replacements, I just go to the Shell on Sucat. They have a nice lounge, the prices are fair, and they even keep a record of my cars’ visits and remind me when my next service is.

Back to that "casa-maintained" thing. If you’re looking to buy a used car, don’t take it as Gospel that a casa-maintained car is really worth the asking price. At most, it tells you that it was maintained at a dealer where the mechanics know their stuff. What it also implies is that the owner is subconsciously trying to recover some of the costs he or she incurred in maintaining the car at the dealer. But it’s no guarantee. As with any other industry, there can be black sheeps among dealers who’ll try to get away with shoddy service, inflated man-hours, or overpriced parts. The best way to buy a used car is to know the telltale signs of a beater: uneven paint, leaks, loosy-goosy steering, mushy brakes, rough engine idle. Check out the owner, too. Subtract points from pimply dudes who look like they only got the car as a graduation gift, and from those who don’t look like they could change a spare tire if their life depended on it. You want an owner who knows his or her car-stuff and has been conscientious with his ride. Check the service log that all the necessary maintenance was done throughout the life of the car. Better yet, bring your favorite mechanic along with you so he can point out problem areas. For all you know, that "casa-maintained" ideal may just be a myth.

As an owner, on the other hand, don’t be hostage to what your dealer says you should pay once the "free maintenance" period ends. Things that need replacing such as oil, filters, belts, and headlamp bulbs can all be done outside. Ditto with mechanical adjustments to things like the wheels, the brakes, and the suspension. Unless it’s an exotic Italian car, or even a luxury car like a BMW or an Audi with sophisticated electronics or settings that you’re better off leaving to their experts, most Japanese and Korean cars today are remarkably simple and affordable to maintain if you play it smart. Unless your problem involves the electronics or some particular issue that no other party can fix, you can save a lot of time, money, and anxiety outside the casa. Our family used to be regular dealer customers until we realized that most of the things they do can be done at reputable service stations like the bigger gas stations, AC Delco, or Rapide. I’ve also found the customer-service to be warmer at these places, possibly because they know that just one bad word from a dissatisfied customer will ruin them in the community they do business in for a long time. As long as you use the genuine branded parts and your mechanic knows what he’s doing, you’ll be fine.

[Djerms]

Hey, I know the author. Was a schoolmate before.

...Kaya nga next time, I'll do my regular pms and repairs outside casa. I think some shops already have the diagnostics tools for ecu checking.

[1D4LV]

ako, personal experience ko, i have only consulted a casa once.... nung nagpalit ako ng expansion valve and evaporator ng lancer ko. cost me around 8.5k. but i learned after a month, that it only costs around 2.5k-3k outside the casa....

its just a matter of finding the right reputable shop, imho.... and yes, referals like in tsikot.com really helps...

[nugundam93]

definitely a great article!

[silhouette]

nice find HG.
so if we are to sell our rides, don't forget to mention our reputable mechanics/shops. hehe.

[hotwheels]

ako, personal experience ko, i have only consulted a casa once.... nung nagpalit ako ng expansion valve and evaporator ng lancer ko. cost me around 8.5k. but i learned after a month, that it only costs around 2.5k-3k outside the casa....

its just a matter of finding the right reputable shop, imho.... and yes, referals like in tsikot.com really helps...

casa maintenance is not a sure guarantee your ride are keep in good condition. I wouls say it is in the hands of Service Advisor. In my experience for almost three years now, I only have one service advisor for my ride. I don have it service at casa unless he is the one who will attend to or forward to another in case he is on leave. he keeps my record and does the reminder/call in the regular maintenance of the ride ( I call it personalized). He do advise me if is needed to bring it to casa or I can use outside service shop.
tsikot.com also helps.

[XTO]

malaki na ang gap ng casa maintained ngayon compared noon

"parang noon at ngayon ah" hehe.. personally i did follow reg

pms sched sa casa until prior to it's last free pms. i think hindi

pa nila pwedeng gawan ng "magic" yun dahil kargo pa nila yung

next 5K kms. my opinion only.

[Syuryuken]

Ang dalawang bayaw ko bahala sa maintenance ng sasakyan namin.Libre na yung labor yung parts na lang ang gastos.Yung isang bayaw ko kasi pareho kami ng sasakyan kaya kabisado na nya yung isa naman mas kabisado na nya lahat ng parte ng sasakyan 7 years sa Mitsubishi, nung nagsawa lipat sya sa BMW. Hindi nga pwede sa kanila konting langitngit lang ng pang-ilalim. Parang brand new condition nga lagi tong sasakyan namin ni misis dahil sa kanila.

[oldblue]

basta expired warranty na, wag na casa-maintained or sell.

3 years warranty give you time to make more money to buy another car. imho, spending too much time learning the ins and outs of your car is more expensive than spending your 3-years in how to make money to get a newer car.

[1D4LV]

basta expired warranty na, wag na casa-maintained or sell.

3 years warranty give you time to make more money to buy another car. imho, spending too much time learning the ins and outs of your car is more expensive than spending your 3-years in how to make money to get a newer car.

yup. pag expired na, pwede na....
pero imho, not all people can afford to have their cars sold after 3 years.

[bardigones]

korek ka diyan fafa happy_gilmore. very much agree ako diyan.

its just a matter of finding the right reputable shop, imho.... and yes, referals like in tsikot.com really helps...

[mbt]

marami talagang kalokohan sa mga casa.

lalo na sa mga casa tulad ng GM shaw where the mechanics are OJTs and don't know a thing. and they charge crazily too... parts are literally double the price outside, and labor is 10 times as much... all this for sloppier work.

[Bogeyman]

Since under warranty pa rin yung sa akin, dinadala ko na lang sa casa for the check-ups/inspections, as a matter of formality. All replacements of consumables and other parts, sa labas ko na lang pinapagawa.

The only major thing I had done at the casa so far was front body repair, c/o insurance.

[baiskee]

spending too much time learning the ins and outs of your car is more expensive than spending your 3-years in how to make money to get a newer car.

basta nasusunod lang PMS, walang problema.

so far, casa pa ko... la pa ko makitang reputable shops na accesible for me plus compare it to other shops, konti lang difference. o minsan mas makakamura ka pa.

check mo price sa casa then tanong ka sa labas...kung konti lang difference, i-casa mo na at least may warranty.

IMO, nakakadagdag sa VALUE pag casa maintained ang oto. ;)

di rin lahat ng casa matino...at di rin lahat may kalokohan. tyempohan lang mga kapatid.

[Memphis Raines]

happy_gilmore- Bravo on your post!

Finally I have something to show my Mom and my sister (women!) because this is the stand that I have always taken when it comes to our cars maintenance.

After warranty, Goodbye!

Casas have bad apples too and it is a fact that they live on the services, not the sales of their cars. Although it is a good point to buy only "genuine" parts for your ride, it doesn't mean that you have to replace them at the casa where sometimes the labor is more expensive than the part .

Even if the coffee is free...

[ownertype]

its just a matter of finding the right reputable shop, imho.... and yes, referals like in tsikot.com really helps...

amen to that

[niky]

I just read that last night. Have to say, I agree with him... unfortunately, unless you go to one of the more expensive outside shops, it's hard to produce a comprehensive service history of your car.

I still go to the casa for things that are "required", but for minor suspension, alignment and electrical issues, outside, all the way.

[OTEP]

Bakit ngayon lang na-realize ng author iyan? hehehe.

Basta off-warranty hindi ko na din pinapagawa sa casa. DIY na lang or sa mga trusted mechanics.

Btw, kahit hindi sa casa maintained mga sasakyan namin dito, lahat sila may log containing all work done on each vehicle. Nakalagay sa glove box.

imho, spending too much time learning the ins and outs of your car is more expensive than spending your 3-years

It's not really that bad especially if cars are considered a hobby. And sometimes it does pay to know stuff about cars. When my cousin had a clutch problem on the Miata, he was left stranded by the roadside and had to spend for towing. When I had a similar clutch problem on the Pajero a few years back, I managed to drive the thing home.

[DonCamote]

I'm far from satisfied with casa service, my out of warranty car needed some service so off I went to this casa.

Pagdating ko, sinalubong agad ako ng service advisor. Sinabi ko problem ko - may tagas ng tubig sa water pump. O sige tingnan daw, sabi palitan ko na rin daw radiator cap kasi malutong na daw seal. Tingin ko di pa naman so sabi ko wag na. Binanatan naman ako - di daw nila i-honor warranty kung masira. (Natutukan ako dun ah). Sya sya, cige, pinapalitan ko na rin.

Tapos sabi sa akin, mag pa change oil na rin daw ako - libre naman daw, promo ika. Sabi ko, di na, kasi kaka-change oil ko lang two weeks ago. Malinaw yan, ni review ko pa ang gagawin bago ko pinirmahan. Balikan ko na lang si kotse sa hapon.

Eto na, bumalik ako sa hapon para i-claim na car. nakita ko si bill - nagulat ako, bakit may charge ng oil filter and labor. Tinanong ko sila - libre naman daw oil, bayaran ko lang si filter at labor. Now this really pissed me off... di-nrain si 2 week old na fully synthetic oil at pinalitan ng ordinaryong oil, may babayaran pa ako addl na filter at labor sa isang work na nilinaw ko na wag gawin. Well after arguing to them about it, nag compromise na lang kami. I did't pay them anything on the filter and labor, yun nga lang gone is the synthetic oil.

Needless to say, I did not become one of their repeat clients.

[baiskee]

dapat pinapalitan nyo yung oil na synthetic...why do they have to do the things without the consent of the owner?

baka pwede nyo po post dito yung casa para maiwasan ng iba.