Ford aftersales feedback

[vivafoxpro]

With the buzz around one of our bros regarding his Fiesta having "transmission overheat" warning and the service he got from his dealer, I think the topic deserves its own thread.

Now that we already purchased our darling Fiestas, Ford's support will be most important.

I had my 1K PMS and here are my results:

1. Platinum magic tint (given free) was producing rainbow colors through the windshield. They took the front tint out and since lack of time on my part agreed to put in black instead at a later date.
2. They had the body all washed and shiny
3. My request of a lower RPM (mine idles at around 825) was discouraged by the dealer saying it was already at its optimum rpm
4. Asking if any splash guards - wala daw . Sa labas na lang ako maghahanap, lost sale na sa kanila.
5. My 3 doors have a "hesitance" in closing unlike the front passenger door. Gusto nila medyo mas malakas ang push para lapat kaagad. My wife brought it in the casa so they could not talk technical things. Aligned naman sila at it is just a very minor thing pero dahil brand new syempre we want it as perfect as possible. I plan to kalikot it myself given the time.

Also, they took the Fiesta into the service area while the wife stayed in the waiting room, ala operating room sa hospital .

How about your experiences? Were you able to watch the mechanics and ask questions during the process in your PMS?

I doubt they would allow it dahil abala ka lang dun at lugi sila sa labor.

[stync]

sa ford comonwealt :

may lcd rin na malaki habang nag wait ka sa service pwede ka manuod cable,tapos libre juice at kape one to sawa ehehehhe pati mineral water

kaso sana eh bili bili disposable na inuman or yung tulad ng sa 7-11 na lagayan ng mga kape na pwede idispose agad

[tidus1203]

I have only one experience with Ford Quezon Ave (I think same people with Ford Balintawak and Commonwealth) and that is with the 1000km PMS...

It was smooth, took only an hour more or less so I couldn't ask for more... They also cleaned the car as a bonus... But its just a simple PMS, its on repairs where you can really judge SERVICE QUALITY... Thank God, I am lucky my Fiesta is reliable...

[stync]

saka pala guys active mga boss/madam ng ford fiesta sa ford fiesta fanfage nila


nabasa nila problem ko sa car na pinost ko sa fb page nila kahapon, kahapon dinala ko car sa dealer,they call me 3 times nun nasa casa ako

[pista_ni_jon]

sir, thread already exists. please check. thanks!

* mods: please merge this thread with "ford after sales feedback" thanks!

[vivafoxpro]

sir, thread already exists. please check. thanks!

* mods: please merge this thread with "ford after sales feedback" thanks!

i searched "ford after sales feedback" and no results came up.

Please post link.

[tidus1203]

i searched "ford after sales feedback" and no results came up.

Please post link.

http://tsikot.yehey.com/forums/showthread.php?t=75778

[santosestrella]

I hope FORD has improved the aftersales support

[robin_micmac]

Ford Global City.. minsan ok minsan super sablay.. depende talaga sa SA na matatapat sa inyo.

But the worst thing we experienced from them is that they charged us a set of spark plugs for our Ford Focus TDCi!

[santosestrella]

Ford has poor aftersales support. Too bad for the vehicle

[nansky20]

I also had a realy bad experience with ford libis. Tsk tsk..

[ErickDeg]

Got my Fiesta 1.6L Trend Hatch the 29th of December 2011 Ford Quezon Ave
After a Day a I noticed that my Tints were not installed clean,you can see dirt marks from the inside, the first time i saw it i thought i just need to wipe the windshield and windows to remove the marks, but it didn't remove it and also found a rusty muffler, muffler support and a rusty axle/shaft (i think)
So i immediately called my SA about it, Then after an Hour Someone from there DCRC Dept called me, asking about my Concern and apologized, they immediately set an appointment to change the tints and check the Rusty Parts..
For me its a Good after Sales Service

[coffeenatic]

mga sirs, mga ford long time owners.ni have an everest 2014 model bought it less than a year. saan maganda talaga magpaservice sa manila? is it greenhills? manila bay? how come nobody mentioned otis branch? your replies will be muchnappreciated

[StockEngine]

When Hyundai Ph talks.. its just gas

When Ford does...


http://www.topgear.com.ph/news/indus...ef=home_feed_1

[airwaves]

Anyone has feedback on Ford Cebu?