Ford After Sales Service

**dreamur** · May 7th, 2018 01:27 PM

Originally Posted by Egan101

After 2 years with casa service, I opted to service my Fiesta on my own. I now follow a 10k km change oil cycle which is about a year in between change oil periods. I also change the air filter and cabin filter together with the oil plus clean the brakes and the usual suspension checks.

Papa recall na natin ford natin bro.

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**lantis** · May 17th, 2018 11:22 AM

Another stupid policy by Ford libis, they have a new policy that they will not release the unit that was repaired until the insurance has released the cheque.

I called ford phillipines, they are also useless.

Don't ever bring your car for service in ford libis. Lausgroup another policynto woo customers away.

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**SpinCycle** · May 17th, 2018 11:38 AM

Originally Posted by lantis

Another stupid policy by Ford libis, they have a new policy that they will not release the unit that was repaired until the insurance has released the cheque.

I called ford phillipines, they are also useless.

Don't ever bring your car for service in ford libis. Lausgroup another policynto woo customers away.

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Isn’t this the standard now? Subaru also wouldn’t release my car until the cheque from the insurance was delivered.

Tuso kasi insurance companies ngayon. Dinedelay nila yung cheque payouts for weeks and months.

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**Walter** · May 17th, 2018 12:06 PM

It's business ... maybe so many unpaid accounts ... or delayed payment ...

**lantis** · May 17th, 2018 02:26 PM

I think the dealers should not use our cars as guarantee against the insurance.

Tayo naiipit sa inefficiencies ng mga businesses.

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**lantis** · May 17th, 2018 04:34 PM

Originally Posted by lantis

I think the dealers should not use our cars as guarantee against the insurance.

Tayo naiipit sa inefficiencies ng mga businesses.

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Updates:

Now they are pointing fingers on who will get the cheque.

As per my service advisor, this is a new policy.

I already filed a complaint to dti.

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**StockEngine** · May 17th, 2018 11:12 PM

Originally Posted by lantis

Updates:

Now they are pointing fingers on who will get the cheque.

As per my service advisor, this is a new policy.

I already filed a complaint to dti.

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squeeze their necks [emoji122][emoji122][emoji122]

FOCUS

**glenn manikis** · May 18th, 2018 07:05 AM

Originally Posted by mda

Medyo mahal ata...

5K PMS on a Camry is approx 3.5k lang...

Post a pic of your receipt...

No pics. Means B. S.

**Walter** · May 18th, 2018 10:50 AM

If you look at it from the dealer's point of view ... it's your car that you brought in for repair / service ... so technically you are the one who's supposed to pay for the service ... sure you have insurance but it's not really the dealer's job to follow up with the insurance ... better to just get an insurance provider with good service next time ...

**lantis** · May 18th, 2018 10:51 AM

Originally Posted by StockEngine

squeeze their necks [emoji122][emoji122][emoji122]

FOCUS

DTI will send summons to me and ford libis for mediation next week.

Stay tuned.

I would encouraged people to file complaints to DTI if they feel they are being duped by dealers.

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