Quote Originally Posted by Janemar View Post
Hehe.. Skeptical din ako at first sir, pero triny ko lang since it only takes 2mins to email at libre lang naman...

Long story short.

I got a reply and phone call day after email sent from ford PH. Then, a phone call from my dealer, somewhat na prioritize ung oto ko. Backed up by several phone calls and emails from Ford PH on the update, etc.

Really happy with "Ford Group PH" aftersales and not the dealer itself.
May be our expectation of good after sales service is different. Ako yung walang torelance. Hindi ako nagpa followup. Pupuntahan ko na lang on the promised date. Ang worst na experience ko dyan ay hinayaan ang oto na di ginagalaw (body repair) until the date na dumating ako para kuhanin. Pinaalikabukan lang. Mag eemail muna ako para asikasuhin? Hindi na, right away pinaasikaso ko sa kanila. Natapos naman as promised the next na balik ko. Unfortunately, winala ang aking susi! WTF.