13 Day Old Brand New Ford Focus TDCi Just Died

[digimon11]

wow there seems to be an influx of lemon vehicles being posted here sa site,there was a city,a civic,and now ford..di kaya ung mga units that were flooded are now being passed on to unsuspecting consumers...sana naman someone out there would help people who got lemons thru their ordeal..

[scharnhorst]

my brother in law just bought ford focus....nung sat lng nya nakuha...wala pa naman sya nakikitang problem...pero i warned him na about FORD kya... magsisisi sya if ever my mangyrai sa new car nya. he choosed focus kc sa sobrang baba ng downpayment 90K lng.

Sir, I object to this statement. There had been similar problems with glorious names like TOYOTA and HONDA. Minsan lang talaga may lemon, no matter the manufacturer

doesn't really help that consumer rights here in our country are quite screwed up.

Somehow, the belief that ford cars suck help those who do choose to get them... since ang gaganda talaga ng deals ng ford para makabenta.

the focus is a mighty fine car in its segment. hindi lang talaga kasing popular as its japanese counterparts

[oldiskuul]

Sir, I object to this statement. There had been similar problems with glorious names like TOYOTA and HONDA. Minsan lang talaga may lemon, no matter the manufacturer

doesn't really help that consumer rights here in our country are quite screwed up.

Somehow, the belief that ford cars suck help those who do choose to get them... since ang gaganda talaga ng deals ng ford para makabenta.

the focus is a mighty fine car in its segment. hindi lang talaga kasing popular as its japanese counterparts

yes sir...alam naman natin lahat na isolated case ito. kahit siguro naman manufacturer eh may cguradong papalpak na isang kotse dyan. malas mo lng kng sayo mapupunta yun. im warning him kc about future problems..like sa mga parts and everything....mahirap ang pyesa ng ford and sa pagkakakilala ko sa kanya. hindi sya willing gumuastos ng malaki pra sa repair. kya binalaan ko sya sa pagkuha ng ford. im not against sa ford im talking about being practical sa darating na future.

[scharnhorst]

yes sir...alam naman natin lahat na isolated case ito. kahit siguro naman manufacturer eh may cguradong papalpak na isang kotse dyan. malas mo lng kng sayo mapupunta yun. im warning him kc about future problems..like sa mga parts and everything....mahirap ang pyesa ng ford and sa pagkakakilala ko sa kanya. hindi sya willing gumuastos ng malaki pra sa repair. kya binalaan ko sya sa pagkuha ng ford. im not against sa ford im talking about being practical sa darating na future.

There's that thinking as well. you'd be surprised. For all the new cars nowadays, parts availability are relatively the same. Be it any brand...

imho ang hindi lang mahihirapan kumuha ng piyesa in the long run e mga vios owners - and only due to its use in the taxi fleet.

[niky]

There's that thinking as well. you'd be surprised. For all the new cars nowadays, parts availability are relatively the same. Be it any brand...

imho ang hindi lang mahihirapan kumuha ng piyesa in the long run e mga vios owners - and only due to its use in the taxi fleet.

+1. Ever check the prices on brand new Civic brakes? Ridiculous. Mazda3 shocks? Altis engine sensors?

We're no longer in the age of carbureted Corollas, where you can buy everything off the shelves of the neighborhood Sari-Sari store. Heck... even mid-90's Camry parts are a pain-in-the-butt to find.

-

As for lemons... poor steering alignment is not a "lemon"... that's just stupid alignment services at that particular dealership. You should check out the web video of the dealership that couldn't align a woman's Kia Rio... turns out they couldn't align it because she weighed 300 pounds and their "perfect" settings were done with nobody in the driver's seat!

A car with a busted ECU is another matter, entirely. Though it may turn out perfectly fine afterwards. Like I've said... I know a car that suffered a busted ECU... going five years and two owners later, it's still perfectly fine. ECU failures are incredibly, incredibly rare. That's why you should try to find out if the unit was delivered before Ondoy, and make the fight between FGP and the dealership. ;)

[stync]

boss iceman pwede po kayo magreklamo sa DTI pwede niyo papalitan yan ng bago unit... nung june 17 2009 bumili rin ako yamaha na scooter sa kasawiang palad eh pumalya 3 days pa lang sa akin breaking period inabutan ako problema ayaw umaandar.sa sobra galit ko kase ayaw nila asikasuhin na palitan ng bagong unit nagrequest ako na palitan kaso ayaw nila palitan ginawa ko nagreklamo ako sa DTI ginawa nung dti offcial tumawag sila don sa yamaha at sabi bukas punta daw ako sa opisina at papalitan ng bago pero yung speedometer eh yun pa rin ang gagamitin pumayag na ako kesa hinde palitan ng buong unit

[iceman29]

i've talked to the DTI office here in Tarlac but i need to get in touch with their arbitration officer... a Mr. Lactad in Angeles... (who isn't answering calls or text)...
I've again talked to Ms. Laxamana from Ford who are still insisting to give me back my "road worthy" unit.... and they offered to give me free extended warranty... F***K me!... i bought the extended warranty from my dealer already!!!!! she said she wasn't aware of that and offered me a reimbursement instead!... it's all a go-around...
i'm extremely frustrated and DTI hasn't been any help... and my lawyer said, it's still up to DTI for now....

does anyone here know of someone who could help with DTI?

[oliver1013]

Kung kala kalampag, o ingay lang sana ok, pero dude delikado yung nangyari sayo, dapat ibahin yung protocol sayo. Kung ako rin nasa kalagayan mo parehas lang tayo ng reaction. You have a very strong case.

[baludoy]

i feel for the TS. the car dying on you on a major thoroughfare is definitely a gut wrenching experience...especially if you're w/ your loved ones at that particular moment

too bad he's being given the runaround by all parties concerned. i hope he gets that new replacement asap

[indiej]

i just read this at the fcp forums. this is one thing you can do. you're aiding buyers with their choices by airing your after sale experience. let's face it some car brands have more great dealers (great parts, sales, service) than others.

[Altis6453]

i've talked to the DTI office here in Tarlac but i need to get in touch with their arbitration officer... a Mr. Lactad in Angeles... (who isn't answering calls or text)...
I've again talked to Ms. Laxamana from Ford who are still insisting to give me back my "road worthy" unit.... and they offered to give me free extended warranty... F***K me!... i bought the extended warranty from my dealer already!!!!! she said she wasn't aware of that and offered me a reimbursement instead!... it's all a go-around...
i'm extremely frustrated and DTI hasn't been any help... and my lawyer said, it's still up to DTI for now....

does anyone here know of someone who could help with DTI?

Dude, ask your lawyer to personally accompany you to DTI. I don't buy this BS that they can't act on your complaint immediately. If they do take their sweet time, you can tell them to either act on it now, or act on it when you come back with media.

[p_borj]

thanks for the input and concern...

there is one thing i noticed about the car when i picked it up at Ford Pampanga when i bought it... there was a smudge on the chrome plate in the front... the one on the front of the hood... they couldn't remove it even when they used polishing, rubbing compound... i complained about it and they opted to remove it and exchange it with one of their stock ford focus there.... was that a sign of poor quality control for a unit that was supposed to have just came out of the assembly plant? or even that the car had water damage before it was sold to me?

and also... the steering wheel wasn't centered... it was veering to the right so if i wanted to go straight, i had to steer to the left... i had to had that brought back to the CASA and they took all day to center... wheel balancing and wheel rotation for a brand new car...

dead mate my friend, lemon car nga. nung binasa ko yung first post mo sa thread na ito, naiisip ko nabaha lang ito. but you said that kailangan mo pang ikabig sa kaliwa para dumiretso, this means a "lemon" unit. What I mean, used car na ito, naipa-replace lang din siguro.

well all of my cars kumakabig din as of today, pero all of them are straight when we bought them brand new.

[ITMA]

Though I give Ford credit for offering a tdci doubleclutch automobile to the broader masses, this is truly unfortunate and I am very sorry for iceman. Common sense and fairness dictates that the manufacturer replace the unit.

FGP can only go 2 ways:
- either bungle this complaint and say goodbye to the tdci in the Philippines,
- or turn this serious issue around into a marketing coup of some sort.

The market, will surely be watching how they will handle this.

Tsk tsk. Nasa shortlist ko pa naman itong sasakyang ito. Laking turn off. Sayang.............

BTW, just an idea. Why don't you try approaching the Tuason people (or Ford Club Philippines). They may be able to pull some strings at FGP.

[Kuljacks]

I wanna share a somewhat similar scenario with my parents Nissan Altima in the mid 90s wherein it has the same symptom that the car would just shut off no matter where we were. It was a very lengthy process that spanned 3 years any many letters not only to the head of Nissan but to many branches of government including the DTI but eventually, we were given a refund....

I hope that you wont have to wait that long for your problems. One issue I would like to ask is that is the Unit still under mortgage?? If so, you can use that as leverage wherein you can get your bank involve & tell them I wont continue payment on the Unit since the Dealer has it with the problem, that you WERE sold a Lemon vehicle. Have em talk & deal with the dealer as well that they shouldnt have given their client (you) a recycled vehicle... YOu can try that approach...

[stync]

boss iceman ang makakatulong lan talaga sa iyo para mapalitan ang unit eh mga taga DTI

[iceman29]

they gave me a loaner tdci last saturday and i've been using it since... i still like the power and handling of this model... everyone who've rode with me driving it were impressed by the power...

i loved my tonic blue tonic tdci, i was willing to overlook her minor quirks but it appeared that the girl didn't want me... it's like one of those "could've been"s.... ayaw nya sa akin ayaw ko na rin sa kanya!!

waiting for ford group philippines response till 2 pm today for my request for a replacement unit. i've already had feedback from the DTI arbitration officer here in region iii.

[Djerms]

Iceman,
Kaunting pilit pa. Bibigay din yan. Or else....

[iceman29]

i hope so... i was just called by the dealer that "my" car has been repaired and is now in good running condition... but i told them i told them i won't be getting it back...
up to Ford Philippines na till 2 pm.

[scharnhorst]

good luck with your case, sir.

sana palitan nga yan ng Ford to regain consumer trust

[iceman29]

ford said they're not replacing the unit... i'll be faxing my complaint this afternoon and i'll look for other ways to pressure ford