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  1. Join Date
    Nov 2014
    Posts
    107
    #71
    I was also victimized by BPI MS. So I am now planning to transfer to a different insurance company. Any recommendations?

  2. Join Date
    Feb 2017
    Posts
    2
    #72
    Had the worst experience with BPI/MS. Filed a total loss claim during the 1st week of December 2016, and until now the head office does not give an approval, allegedly due to their adjuster having delays. I just find it amusing that they blame the adjuster, their OWN adjuster, for their sheer incompetence. And the SA was arrogant too.

    True to their nature, they are just good when it comes to collecting premiums, but not when you're the ones collecting claims.

  3. Join Date
    Nov 2016
    Posts
    126
    #73
    Opposite experience with BPI, I had a smooth insurance claim transaction with them. In fact, they even ask me if I have submitted the car to the casa

    How about you get claim #, provide timeline from initial filing until recent follow up, indicate your due diligence of paying annual premiums-- from there ask a definitive date when this will be resolved. Otherwise, tell them that you exerted a lot of time and continuous follow up and no progress so you are considering legal assistance.




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  4. Join Date
    Dec 2016
    Posts
    208
    #74
    had the same experience but with a different insurance company. filed a total loss claim last december 2016, first of january 2017 - got an offer amount for total loss claim, tried to reconsider our appeal of basing it with what is stipulated in our policy but the initial offer which is based on the Fair Market Value prevailed. waited for 2 weeks for the reconsideration. submitted the conformity letter that we accepted the initial offer. waited for another 3 weeks for the insurance cheque to be generated and still waiting for the bank to generated/refund the amount back to our account which will take another 15 working days.

  5. Join Date
    Nov 2014
    Posts
    107
    #75
    I opted out of the free 1 year insurance promo from BPI as soon as I realized that their service is crap. Much better to pay the one year rather than take the risk with those guys for five years.

    Sent from my CAM-L21 using Tapatalk

  6. Join Date
    Nov 2017
    Posts
    36
    #76
    BPI MS is terrible. It takes months to get them to process. They don't move if you don't follow up frequently.

  7. Join Date
    Sep 2010
    Posts
    2,729
    #77
    We didnít have that much hard a time with BPI MS. I had my wifeís innova fixed & claimed it via BPI insurance. My wife was the one doing the emails & they replied naman agad.

  8. Join Date
    Apr 2012
    Posts
    3,467
    #78
    Napakahirap tawagan ng BPI MS na yan

    Sent from my SM-J730G using Tapatalk

  9. Join Date
    Aug 2013
    Posts
    1,093
    #79
    Good experience naman kami with them when my father unfortunately hit a biker. Buti ok naman yung nabangga nya pero palit hood, bumper, right headlight, at windshield yung kotse namin.

    I just called them, was asked to email pertinent documents that same day, they visited my car the following day for estimates, and then was advised after 2 days to go to my preferred repair shop based from their list of authorized auto shops.

  10. Join Date
    May 2016
    Posts
    34
    #80
    Ok naman bpi ms. I get help from the bank manager ng bpi na nagprocess ng car loan ko. Sya na mismo nagforward ng email sa manager ng bpims.so na prioritized yung claim.


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Don't be fooled by BPI MS Insurance