Rant about BMW X5 (and service)

[MBizzy]

double post sorry

[MBizzy]

ohh... sorry..... ibig sabihin ko INTERIOR handles......

oh yeah, minsan nga rin kinakatok aircon niya. biglang nasstuck sa mainit na temp. feeling namin nabobobo lang kami sa ka-hightechan niya kaya nagiging ganun hehehe....

sana nga sagot ng warrant lahat...

[GlennSter]

darn..di kaya lemon yan!?!grabe

[airshaq20]

ohh... sorry..... ibig sabihin ko INTERIOR handles......

oh yeah, minsan nga rin kinakatok aircon niya. biglang nasstuck sa mainit na temp. feeling namin nabobobo lang kami sa ka-hightechan niya kaya nagiging ganun hehehe....

sana nga sagot ng warrant lahat...

You just need to go by the book when doing a warranty claim. Your warranty should clearly indicate what is covered and what is not. And if they dont honor their own warranty - then, you can sue them (not sure if you can do that in the Phils but its worth the try).

[GlennSter]

airshaq...mahirap gawin yan dito...grabe ang mga dealers dito when it comes to warranty.they dont know the meaning of the word!!

[KCboy]

mga dealers dto, when make a claim, they just say theyll look into it then isososle sa iyo but wala naman ginawa sa sasakyan mo. delaying tactic til ur warranty lapses.

[zeagle]

Baka naman hindi lang 500kms tinakbo nyan? Baka kinalikot km reading nyan? And bakit 500 kms pa lang binenta na ng previous owner?

[OTEP]

Ang problema, even if dealers promise to fix the problem, their people don't have the know-how to do it!

[GlennSter]

ang solusyon!?!?

MAG MIGRATE NA!!!

joke lang!

[airshaq20]

airshaq...mahirap gawin yan dito...grabe ang mga dealers dito when it comes to warranty.they dont know the meaning of the word!!

Then the warranty is useless if they cant even honor it. Warranty is not a word of honor but a contract - these dealers are just after the big bucks. They dont realize that they will make more money from repeat customers (satisfied customers, that is).

Here in the US, they will even give you a loaner car just to have your car fixed/serviced, even if it only take a day to fix it (that is why nobody hangs out in the dealership to wait for their cars to be fixed/serviced).

My point is, the base model X5 3.0i starts around $41Gs (im assuming, thats the one they sell for Php 4million there) gets a very good warranty here and since they are selling an overpriced SUV, the dealer should at least honor the warranty - or you can write a letter to BMW in Germany to complain about this.....this is just something they practice because nobody complains:


This is what you get when you buy a Bimmer in North America
Warranty:

BMW NA (North America) provides limited warranties for any new U.S.-specification Sports Activity Vehicle® distributed by BMW NA or sold through the BMW NA European Delivery program against defects in materials or workmanship to the first retail purchaser and each subsequent purchaser.

The warranty period is for 4 years or 50,000 miles, whichever occurs first, and begins on the date of first retail sale or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever is earlier.

BMW provides a limited warranty for its 2004 and newer vehicles against defects in materials or workmanship which will result in rust perforation of the vehicle body for a period of 12 years, without mileage limitation, commencing on the date of first retail sale, or the date the vehicle is first placed in service as a demonstrator or company vehicle, whichever is earlier.

Full Maintenance

Full Maintenance includes items that need replacement due to normal wear and tear, provided wear and tear exceeds BMW specifications. This includes items such as brake pads, brake rotors, and wiper blades that are not covered by the original New Vehicle Limited Warranty.

Any adjustments required due to normal operating conditions are also included.

You can also upgrade the warranty/maintenance up to 6 years or 100,000 miles

4/50 BMW Maintenance upgrade to 6/100 MSRP
Model Year 2000 – 2004. 4/50 6/100. 3 Series, Z3 and Z4 Series (except M's) $ 985
Model Year 2000 – 2004. 4/50 6/100.

All other BMW models including M's $1195
3/36 BMW Maintenance upgrade to 6/100

Model Year 2000 – 2002. 3/36 6/100. 6 cylinders (except M's) $1384
Model Year 2000 – 2002. 3/36 6/100. 8 cylinders and M's $1644
3/36 BMW Maintenance upgrade to 4/50

Model Year 2000 – 2002. 3/36 4/50. 6 cylinders (except M's) $ 399
Model Year 2000 – 2002. 3/36 4/50. 8 cylinders and M's $ 449


Estimated maintenance costs over 6 years/100,000 miles
Oil changes $0.00
Windshield wiper blade inserts $0.00
Brakes, including rotors and pads $0.00
Scheduled service inspections $0.00
Belts $0.00
Engine air filters $0.00
Brake fluid service $0.00
Total $0.00

And...you get roadside assistance

This program provides towing and on-site assistance during the original New Vehicle Limited Warranty or Certified Pre-Owned BMW Protection Plan. Additionally, the program provides for towing your vehicle to the nearest authorized BMW center in the event of an accident; custom trip routing services (maps and itineraries); and even provides trip interruption benefits for mechanical breakdowns covered under warranty when you are 100 or more miles from home.

If i was someone who could buy a Php4million - then, it should be worthwhile to hire a lawyer and try to sue these people. Like what i said, a warranty is not a word of honor but a binding contract.