How to file a complaint with the DTI against the dealer

[b_9904]

Click here: For Consumers

Consumer Protection Group (CPG)
2F Trade & Industry Building
361 Sen. Gil J. Puyat Ave.
Makati City, Philippines 1200

Trunkline: (+632) 751.0384
Fax: (+632) 890.4949
E-mail: cpg*dti.gov.ph

Remember: importante dito yung demand mo sa dealer. after your demand at hindi nila natugunan ang iyong request, dun ka palang pwede mag hain sa DTI.

[b_9904]

This might help you. Better report these dealers kasi sa totoo lang may fault din sila

Attachment 26060

Ito po yung attachment:



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This might help you. Better report these dealers kasi sa totoo lang may fault din sila

Attachment 26060

Ito po yung attachment:

[1D4LV]

ang bilis nila sumagot ah.
btw, if you need help sa DTI may mga kakilala ako dyan sa loob. pero i know na mabilis talaga silang mag respond sa mga ganyan.

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ang bilis nila sumagot ah.
btw, if you need help sa DTI may mga kakilala ako dyan sa loob. pero i know na mabilis talaga silang mag respond sa mga ganyan.

[RoyalMD]

This thread is what i'm looking for.

Question lang, is it a valid complaint na yung dealer ko walang ginawa since March 24. He cant even show a copy of CSR. lagi niyang sinasabi na trasmittal nalang daw ang hinintay. Hay!!!

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This thread is what i'm looking for.

Question lang, is it a valid complaint na yung dealer ko walang ginawa since March 24. He cant even show a copy of CSR. lagi niyang sinasabi na trasmittal nalang daw ang hinintay. Hay!!!

[shakira1112]

More info for your reference [emoji4]

[philsat]

Sulatan mo muna sir ang dealer. Patulong ka sa lawyer para sa sulat then wait mo sagot nila. Dapat nilang sagutin yun kasi company sila..

[b_9904]

Sa LTO ka mag file at sa DTI.

Hindi po tama yang ginagawa nila. may ground ka para mag reklamo kasi BATAS ang basehan ng " no registration, no travel". Tapos, LTO memo naman ang basehan ng duty ng dealer to register your vehicle.

This thread is what i'm looking for.

Question lang, is it a valid complaint na yung dealer ko walang ginawa since March 24. He cant even show a copy of CSR. lagi niyang sinasabi na trasmittal nalang daw ang hinintay. Hay!!!

- - - - - - - - - - - - - - - - - - - - - -

This thread is what i'm looking for.

Question lang, is it a valid complaint na yung dealer ko walang ginawa since March 24. He cant even show a copy of CSR. lagi niyang sinasabi na trasmittal nalang daw ang hinintay. Hay!!!

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Royal:

Sa LTO ka mag file at sa DTI.

Hindi po tama yang ginagawa nila. may ground ka para mag reklamo kasi BATAS ang basehan ng " no registration, no travel". Tapos, LTO memo naman ang basehan ng duty ng dealer to register your vehicle.

[b_9904]

More info for your reference [emoji4]

Thank you so much!!!

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More info for your reference [emoji4]

Thank you so much!!!

[b_9904]

FYI lang po sa gusto mag reklamo

FAIR TRADE LAWS - Consumer12 Team InfoSite

[Popoy Lagman]

This is the sad truth. Only the dealers can process initial registration of new vehicles after submitting the proper documents including the sale report, stock certificate, etc. Administrative Order AVT-2014-024 - "Revised Rules and Regulations
Governing the Sales and Reporting and Initial Registration of Brand New and Other Motor Vehicles" should have all the information about this. But before dealers can register these vehicles, they need to have LTO accreditation. This accreditation can be cancelled based on several grounds including submitting falsified sales report. Administrative Order AVT-2014-023 should have all the relevant information. Sadly, dealers do not violate any of the provisions to warrant cancellation of accreditation. They can file for the car registration anytime they want. Of course, they will only do that when the sale has been completed. And nothing will force them to register the vehicle immediately after the sale is completed. For the LTO, if the delay is their fault, there's a rule in place that they can issue temporary permit that a car owner can use while waiting for his plates. And for the dealers? They'll give you dummy sales invoices and will instruct you to present one of these invoices when apprehended not knowing the heavier penalty you will incure when caught using these fake invoices.

[b_9904]

ang bilis nila sumagot ah.
btw, if you need help sa DTI may mga kakilala ako dyan sa loob. pero i know na mabilis talaga silang mag respond sa mga ganyan.

- - - - - - - - - - - - - - - - - - - - - -

ang bilis nila sumagot ah.
btw, if you need help sa DTI may mga kakilala ako dyan sa loob. pero i know na mabilis talaga silang mag respond sa mga ganyan.

Salamat po sa offer :D

- - - - - - - - - - - - - - - - - - - - - -

ang bilis nila sumagot ah.
btw, if you need help sa DTI may mga kakilala ako dyan sa loob. pero i know na mabilis talaga silang mag respond sa mga ganyan.

- - - - - - - - - - - - - - - - - - - - - -

ang bilis nila sumagot ah.
btw, if you need help sa DTI may mga kakilala ako dyan sa loob. pero i know na mabilis talaga silang mag respond sa mga ganyan.

Salamat po sa offer :D

[b_9904]

May solution na po yan. Just found out lang din. Pero i-share ko nalang pag nakuha ko na ang plaka ko :D

This is the sad truth. Only the dealers can process initial registration of new vehicles after submitting the proper documents including the sale report, stock certificate, etc. Administrative Order AVT-2014-024 - "Revised Rules and Regulations
Governing the Sales and Reporting and Initial Registration of Brand New and Other Motor Vehicles" should have all the information about this. But before dealers can register these vehicles, they need to have LTO accreditation. This accreditation can be cancelled based on several grounds including submitting falsified sales report. Administrative Order AVT-2014-023 should have all the relevant information. Sadly, dealers do not violate any of the provisions to warrant cancellation of accreditation. They can file for the car registration anytime they want. Of course, they will only do that when the sale has been completed. And nothing will force them to register the vehicle immediately after the sale is completed. For the LTO, if the delay is their fault, there's a rule in place that they can issue temporary permit that a car owner can use while waiting for his plates. And for the dealers? They'll give you dummy sales invoices and will instruct you to present one of these invoices when apprehended not knowing the heavier penalty you will incure when caught using these fake invoices.

[Popoy Lagman]

May solution na po yan. Just found out lang din. Pero i-share ko nalang pag nakuha ko na ang plaka ko :D

Ang naiisip ko lang po is through civil action. Pero since bank financing po ako, hindi ko alam kung ano ang nasasaad sa contract of sale kung kasama ba sa pagdeliver ng sasakyan na ideliver din ang registration certificate at plates? Kasi kung meron man pong ganun, baka si bangko ang may cause of action since sya ang nagbayad mismo kay dealer. Wait ko po ang tip nyo para makapag file din ng kung ano pa ang pwedeng i-file..

[b_9904]

Ang naiisip ko lang po is through civil action. Pero since bank financing po ako, hindi ko alam kung ano ang nasasaad sa contract of sale kung kasama ba sa pagdeliver ng sasakyan na ideliver din ang registration certificate at plates? Kasi kung meron man pong ganun, baka si bangko ang may cause of action since sya ang nagbayad mismo kay dealer. Wait ko po ang tip nyo para makapag file din ng kung ano pa ang pwedeng i-file..

Pwede mo.i-small claims si dealer for damages.

[Popoy Lagman]

Yun na nga ang gagawin namin. Lahat ng venue, makapag file. Para makabawi din sa perhuwisyo nila.

[soul12]

May complaint form ang DTI. Just fill up the form.

When I went to DTI (4 yrs ago at d pa na e papasa ang lemon law.) to file a compliant about may car I considered lemon, I was surprise that after a week na epatawag kaagad nila ang dealer and manufacturer.
After multiple meetings with the parties envolved, the manufacturer finally changed my car.

MANY THANKS DTI :-) MABUHAY KAYO

[b_9904]

May complaint form ang DTI. Just fill up the form.

When I went to DTI (4 yrs ago at d pa na e papasa ang lemon law.) to file a compliant about may car I considered lemon, I was surprise that after a week na epatawag kaagad nila ang dealer and manufacturer.
After multiple meetings with the parties envolved, the manufacturer finally changed my car.

MANY THANKS DTI :-) MABUHAY KAYO

Cool, bilis din pala nila eh no. Kudos to them!

- - - - - - - - - - - - - - - - - - - - - -

May complaint form ang DTI. Just fill up the form.

When I went to DTI (4 yrs ago at d pa na e papasa ang lemon law.) to file a compliant about may car I considered lemon, I was surprise that after a week na epatawag kaagad nila ang dealer and manufacturer.
After multiple meetings with the parties envolved, the manufacturer finally changed my car.

MANY THANKS DTI :-) MABUHAY KAYO

Cool, bilis din pala nila eh no. Kudos to them!

[bsm9311]

Sir,

my wife purchased a new car, then after 3 days hard starting na (takes 30mins to 1 hour before mag-start).. ibinalik sa dealer then ang sabi ay walang na-detect na sira... then ginamit ulit ni miss...
After 2 weeks while driving namatay yung makina sa gitna ng kalye (eh automatic transmission).. It takes 1 hour before mag-start. Ibinalik 2nd time sa car dealer. After a week, sabi ng dealer, walang na-detect na sira.

Grounds na ba ito, para magdemand ng replacement and mag-file sa DTI?

[StockEngine]

Gawa ng video. Maganda naman siguro phone ng misis. Any video will support your claims.

Report to head office immediately. Which particular vehicle is this? Take the names of the SA and mechanic who touched your vehicle.

This could be fuel quality issue. Which gas station did your wife fuel up with? Is this a petrol or diesel engine?


Safety issue yan pag namatay engine. No brake assist whatsoever.

Remind your wife, hazard light on pag namatayan.

[b_9904]

Sir,

my wife purchased a new car, then after 3 days hard starting na (takes 30mins to 1 hour before mag-start).. ibinalik sa dealer then ang sabi ay walang na-detect na sira... then ginamit ulit ni miss...
After 2 weeks while driving namatay yung makina sa gitna ng kalye (eh automatic transmission).. It takes 1 hour before mag-start. Ibinalik 2nd time sa car dealer. After a week, sabi ng dealer, walang na-detect na sira.

Grounds na ba ito, para magdemand ng replacement and mag-file sa DTI?

One more repair then try to file under lemon law.