My 2011 Altis 1.6V had a knocking sound in front suspension both left and right when I'm driving on rough road ( at low speed, at approximately 5kph). I always complain to TOYOTA about the problem, they always told me to bring the unit to them (TQA) and I already lost count how many times I bring my unit to them (fixing the same problem). Sometimes the SA record my visit sometimes not but I'm sure they have the record of entry on the guard.

There are times that they replace some parts like shock absorbers (nakita ko pinalitan nila), shock mounting, and some parts (i forgot the name) that are attached or included in the shock assembly. Most of the time they just re-tight and/or lubricate (that's what they said) The last time I visit (3 weeks ago) they told me they replaced the shock assembly but still the knocking sound is there. I also complain about "tok" sound when turning the wheels left and right, they said after lubrication the "tok" sound is eliminated but upon observation it is still there.

I cannot understand why they can't fix it.

Dec. 6, the service manager called me and advised that according to TOYOTA MOTOR PHILIPPINES the problem that occur on my Altis is normal that after a thousands of kilometer this knocking sound will appear (but the knocking sound appear in less than a month from the date of purchase, I bought my unit Dec. 2010). I was so shock and get angry after hearing that statement, I immediately advised the service manager that I want to talk to whoever from TOYOTA MOTOR PHILIPPINES release that statement and prepare a written statement on their claim. We have a meeting on Dec. 14, 2012.

I hope TOYOTA MOTOR PHILIPPINES will act on the problem because this unit is still under warranty.
If they don't act appropriately, they lost one customer!!! I WILL NOT BUY TOYOTA EVER!!