Your internet connection speed

**sean-archer** · June 5th, 2020 07:28 PM

Just today, I talked with a PLDT CSR, I was asking her why my PLDT 3695 business plan only hits 7.5mbps on average, and hits 10mbps at most(rarely), while she was informing me that my plan should peak at 21mbps. Then she said that I just need to request for a " speed alignment" so that I'd get 21mbps. Anyone here heard about such thing? 2 days daw turn around time sa request ko, well, let's wait and see.

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**JohnM** · June 5th, 2020 08:25 PM

Originally Posted by sean-archer

Just today, I talked with a PLDT CSR, I was asking her why my PLDT 3695 business plan only hits 7.5mbps on average, and hits 10mbps at most(rarely), while she was informing me that my plan should peak at 21mbps. Then she said that I just need to request for a " speed alignment" so that I'd get 21mbps. Anyone here heard about such thing? 2 days daw turn around time sa request ko, well, let's wait and see.

Something similar happened to me pero Globe to. Lumagpas kami sa limit a few days before refresh so we got FUPed. After the refresh napansin ko na mabagal pa din. When I reported the issue the CSR said na baka out of sync ang account ko. I was assigned a ticket and told to wait a few hours while they forwarded my complaint to the back end group. Umayos naman.