Smart SMS Outages

**Monseratto** · May 5th, 2011 07:59 PM

Naayos na ba?

http://www.gmanews.tv/story/219729/t...cos-sms-outage

Netizens cry foul over telco's SMS outage
JM TUAZON, GMA News
05/05/2011 | 06:27 PM

Subscribers of dominant telecommunications firm Smart Communications have taken to the Web to air their frustrations following a supposed network outage that prevented users from sending text messages and making calls.

GMA News' Twitter account received numerous comments from various users regarding the problem, with some complaining of how their prepaid credits disappeared despite not using them for calls or text messages.

The outage had been recorded as early as May 2, but a cursory search on Twitter about the topic reveals that the problem has yet to be solved by the telco.

Users complaining of the problem came from as far as Pangasinan and Tiaong, Quezon.

Its official Twitter presence, *SMARTCares, have sent reply notices to users asking about the problem, but very few details were revealed through the account.

GMA News Online has repeatedly sent requests for a statement to the telco's Twitter account, but has yet to receive feedback regarding the matter.

In a text message to GMA News Online, Smart's Public Affairs Head Ramon Isberto said as of today, their systems have already normalized, but did not directly acknowledge the network issue.

"We still need to deal with the backlog. Our target is to fix everything in the next 24 hours," he added.

Isberto didn't disclose, however, what caused the network backlog and which areas of operation were affected.

**chua_riwap** · May 5th, 2011 08:13 PM

kaya pala pati overseas call ko pa-Pinas (Smart no.) ayaw lumusot.......

laging congested yung line.

**andretti** · May 5th, 2011 08:39 PM

Originally Posted by chua_riwap

kaya pala pati overseas call ko pa-Pinas (Smart no.) ayaw lumusot.......

laging congested yung line.

ako naman pati sms (txt) messages ko pa-Pinas di narerecieve.
tampo nga si misis akala niya di ko siya natetext,.....hehehe

pero from yesterday ok na, sabaysabay nga dumating mg 15 sms ko...

**CVT** · May 6th, 2011 10:29 AM

Experience namin dito sa MM,- delayed ang dating ng SMS....

13.0K:funa:

**_Qwerty_** · May 6th, 2011 10:32 AM

di lang sa smart.. malaking problema na din yang sa SUN.. pag globe to sun or smart to sun.. minsan 2 hours delayed ang dating nang text messages

**KERSMcRae** · May 6th, 2011 11:13 AM

kaya para ayaw pumasok yung pinapa-load ko sa smart prepaid. Nakapag-comment pa tuloy ako sa Ministop ng "baka wala yatang laman ang (load) wallet nyo..?"

.

**impulzz** · May 6th, 2011 02:41 PM

Originally Posted by KERSMcRae

kaya para ayaw pumasok yung pinapa-load ko sa smart prepaid. Nakapag-comment pa tuloy ako sa Ministop ng "baka wala yatang laman ang (load) wallet nyo..?"

.

kaya pala nung nag load ako ayaw din pumasok... puro transaction not processed... then the following day, nag text ang smart... sorry for blahblah... you can now reload blahbalh...