Quote Originally Posted by cardo
Just study the manual and block out any existing practices you've been doing, concentrate mainly on ITIL. you'll be fine. The most difficult thing I experienced is that, our company had existing process which was only defined internally. I always kept interchanging the two I always think ITIL is wrong bec. were doing this thing already. But its not. Its an industry best practice and does not say what is right or wrong.

As for my case its difficult to concetrate on pure ITIL. Other than ITIL, I do management, 1st level client support, administration and ISO auditing.
I hope i can pass the exam.

good paying job ba to?