Any recommended printer repair shop?

[architect]

Can anyone recommend a good, reliable laser printer repair shop in Metro Manila? I need to have my HP Laserjet 1000 printer repaired. A paper jam occurred and my staff pulled the stuck paper backwards, causing the paper feed to mis-align so that it no longer picks up the paper.

TIA.

[1D4LV]

where is your location?

[ghosthunter]

A paper jam occurred and my staff pulled the stuck paper backwards, causing the paper feed to mis-align so that it no longer picks up the paper.

Sounds more like a damaged gear than mis-alignment.

[ghosthunter]

Try calling this company:

WORDTEXT SYSTEMS INCORPORATED
7/F SEDDCO Bldg. Rada corner Legaspi St.,
Legaspi Village, Makati City
Metro Manila, Philippines
Tel: (+632) 858-5555
Fax: (+632) 817-6430

[architect]

*1D4LV,

I am in San Juan.

*GH,

I checked the side gears - they seem fine. The middle roller appears to be catching the paper but somehow the paper is misaligned and does not go through the slot properly.

[ghosthunter]

*GH,

I checked the side gears - they seem fine. The middle roller appears to be catching the paper but somehow the paper is misaligned and does not go through the slot properly.

Before sending it off for repair, check if the paper removed during the jam was complete. It is possible a piece tore off and is currently jamming the paper feed path. It happens on occasion in our office's HP Laserjet 1010. I had to disassemble it to gain access to the jammed bit of paper.

[wildthing]

Jeff,

dun sa SM North Edsa merun dati.... sa Annex where the computer shops are located - sa gitna yung repair shop.

you can also try HOTTOYZ sa St. Francis Square sa likod ng SM Megamall. Dun ka dumaan sa entrance sa side the J. Vargas tabi ng McDo.

From that entrance dalawa yung computer repair shops... one of which is Hottoyz. Maybe you can asko din both shops.

HP service center sa makati merun din... kaso badtrip experience ko dun.

[architect]

Before sending it off for repair, check if the paper removed during the jam was complete. It is possible a piece tore off and is currently jamming the paper feed path. It happens on occasion in our office's HP Laserjet 1010. I had to disassemble it to gain access to the jammed bit of paper.

*GH,

Yup. I traced the paper feed path to ensure no paper is left. However I didn't disassemble the unit. Are there parts that can hide a small piece of paper?

Thanks so much.

[architect]

Jeff,

dun sa SM North Edsa merun dati.... sa Annex where the computer shops are located - sa gitna yung repair shop.

you can also try HOTTOYZ sa St. Francis Square sa likod ng SM Megamall. Dun ka dumaan sa entrance sa side the J. Vargas tabi ng McDo.

From that entrance dalawa yung computer repair shops... one of which is Hottoyz. Maybe you can asko din both shops.

HP service center sa makati merun din... kaso badtrip experience ko dun.

Thanks. HOTTOYZ is mentioned several times in some technical forums. Problem is I don't want to carry the printer all the way in from the parking lot.

[ghosthunter]

*GH,

Yup. I traced the paper feed path to ensure no paper is left. However I didn't disassemble the unit. Are there parts that can hide a small piece of paper?

In the case of our HP1010, yes.

But the jam was kinda obvious as well, paper gets chomped up as it feeds.

[architect]

Jeff,

dun sa SM North Edsa merun dati.... sa Annex where the computer shops are located - sa gitna yung repair shop.

you can also try HOTTOYZ sa St. Francis Square sa likod ng SM Megamall. Dun ka dumaan sa entrance sa side the J. Vargas tabi ng McDo.

From that entrance dalawa yung computer repair shops... one of which is Hottoyz. Maybe you can asko din both shops.

HP service center sa makati merun din... kaso badtrip experience ko dun.

I kept calling HOTTOYZ sa St. Francis Square but no one is answering their phones. Finally I called their Delta Q. Ave branch and was told they don't fix laser printers.

[architect]

Called PC Clinic in Pasig. The guy said I have to leave the printer for 3 days because they have to burn-in the printer after repairing it. I know burning in computers is part of the Q.A process. But burning in printers? The guy said that is because it has a heater and fuser.

First time I heard about this. Told him I will get back to him.

Damn. I didn't know getting a laser printer repaired can be this difficult. Maybe I ought to just buy a new one.

[ghosthunter]

Called PC Clinic in Pasig. The guy said I have to leave the printer for 3 days because they have to burn-in the printer after repairing it. I know burning in computers is part of the Q.A process. But burning in printers? The guy said that is because it has a heater and fuser.

First time I heard about this. Told him I will get back to him.

Damn. I didn't know getting a laser printer repaired can be this difficult. Maybe I ought to just buy a new one.

I used to be HP-certified to repair hp laserprinters and we never had to "burn-in" a printer. We usually mention "observation" because we might have to do a few extended print tests or the problem might be intermittent (but for laser printers, it either works or doesn't work). Example was the early color laser printer which showed an error

Even our office HP1010, the right side suddenly became smudged in every print out. I checked the printer and the heater's teflon roller has become damaged & torn. Good thing I had another "defective" HP1010 (sensor error in the fuser assembly & spare part would cost more than the value of a new current model laserjet unit) and salvaged the teflon roller from that unit.

[Horsepower]

Just buy a new one.

I had an HP 1000 and 1100 before. It's a terrible printer when you need bulks printed because it keeps having paper jams.

I disassembled it in an attempt to find out what is wrong with it. Apparently, it's the design. I got sick of it so I didn't bother putting it back together anymore.

I just bought a Konica Minolta. 3yrs Warranty on everything including the drum and toner.

But I recommend you get Kyocera. Drum is rated at about 300K pages before replacement. Some models, AFAIR, have lifetime drums (ceramic).

[ghosthunter]

I had an HP 1000 and 1100 before. It's a terrible printer when you need bulks printed because it keeps having paper jams.

In my experience with the HP1000 and HP1010, paper jams only occur if you are using paper that is too thin or if you are recycling used paper.

[Horsepower]

Mine was with HP, Cattleya and (A something brand) 80gsm paper, I usually buy in reams because it's cheaper. The problem arises from the design of the feeder roller guides. They should have used three, not one.

I never had the same problem with Kyocera (1030DN) nor Konica Minolta (Bizhub 600 and PagePro 1350).

[ghosthunter]

Mine was with HP, Cattleya and (A something brand) 80gsm paper, I usually buy in reams because it's cheaper. The problem arises from the design of the feeder roller guides. They should have used three, not one.

I never had the same problem with Kyocera (1030DN) nor Konica Minolta (Bizhub 600 and PagePro 1350).

HP has been using a single feed roller even in the oldest laserjets I was training on.

[architect]

I used to be HP-certified to repair hp laserprinters and we never had to "burn-in" a printer. We usually mention "observation" because we might have to do a few extended print tests or the problem might be intermittent (but for laser printers, it either works or doesn't work). Example was the early color laser printer which showed an error

Even our office HP1010, the right side suddenly became smudged in every print out. I checked the printer and the heater's teflon roller has become damaged & torn. Good thing I had another "defective" HP1010 (sensor error in the fuser assembly & spare part would cost more than the value of a new current model laserjet unit) and salvaged the teflon roller from that unit.

That's what I thought. Thanks, GH. At any rate, I finally contacted a freelance ex-HP technician who makes house calls. He will be stopping by later this afternoon. Will update you.

[architect]

Just buy a new one.

I had an HP 1000 and 1100 before. It's a terrible printer when you need bulks printed because it keeps having paper jams.

I disassembled it in an attempt to find out what is wrong with it. Apparently, it's the design. I got sick of it so I didn't bother putting it back together anymore.

I just bought a Konica Minolta. 3yrs Warranty on everything including the drum and toner.

But I recommend you get Kyocera. Drum is rated at about 300K pages before replacement. Some models, AFAIR, have lifetime drums (ceramic).

Buying a new one is definitely an option if I can't get the printer repaired for under P1,000 since new lasers are just P4,500 to P7,000. I don't need a heavy duty model since I only do light printing. I try to maintain a paperless office, albeit obviously still quite unsuccessful.

I know there are a lot of good alternatives but I have always been partial to HP lasers since they have generally not given me any problems including toner cartridge availability.

OT Trivia - Kyocera used to make ceramic automobile engines. Not sure if they still do.

[ghosthunter]

OT Trivia - Kyocera used to make ceramic automobile engines. Not sure if they still do.

OT Trivia - Kyocera makes one of the best ceramic knives.