techie experts need your help.

SPOOLS.EXE, it can be seen in the task manager/processes when you press ctrl+alt+del. what it does is use up 100% of cpu so that your computer runs very slow. you cant do anything else.

first encountered this back in 2004 and i ended up reformatting my laptop because our IT department cant solve it. i encountered again the same problem a couple of years ago with a different name this time, SVCHOST.EXE. reformat my laptop again.

now, i have the same problem, its the svchost.exe again, avg and windows defender cant detect it. is there a way to kill this without reformatting my laptop? its a real pain in the ass!

my laptop is running on genuine windows home xp.