HELP PLEASE! Windows Blue Screen of Death?!?

[_Cathy_]

I got this error message on my laptop:


"A problem has been detected and windows has been shut down to prevent damage to your computer

It this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk deframentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Reun CHKDSK/F? To check for hard drive corruption, and then restart your computer.


Technical Information:

***STOP: 0x000000024(0x00190203, 0x823DD548, 0xC0000102, 0x00000000)"

This is a Toshiba laptop that I've had for a minimum of 5 years and has never been reformatted. I've been getting blue screens every now and then for the past 6 months but this is the first time that my laptop won't reboot na!

I have not backed up my files!!! I am desperate for help. I have some personal files that I want to back up and delete before bringing my laptop for service. If my laptop is hopeless na, I just need a way to recover my files. I am posting this from my equally ancient phone and it's very difficult to google for a solution. If anyone can please direct me somewhere where I could get some helpful input din, I would very much appreciate it.

I have cold hands and feet na because I am scared that I won't be able to recover years of data!!! I know I am stupid for not backing up my files. I've long procastinated about it kasi. I really do now want to bring my laptop for repair with all my personal files still there. I have a feeling they will ask me to leave my laptop kasi for diagnosis.

[lowslowbenz]

Looks like your laptop crashed. Yes the service guys will ask you to leave it for diagnosis. If you know an IT guy who has technical troubleshooting experience, then he maybe able to help you.

You should have heeded the warning signs!

[CoDer]

For starter remove the HD of the laptop first then have someone copy the content of it to your backup device.

[_Cathy_]

Unfortunately I don't have any techie or IT friends anymore. I was hoping to get instructions on backing up my files. Please excuse my ignorance but I have no idea on the degree of difficulty in recovering and backing up files. My problem kasi is I have files that I do not wish for anyone else to see. But if it's difficult to backup, I'll have to take that risk na lang.

There's a place I know that repairs laptops but the diagnosis alone costs PhP2.5k na. Since my laptop is very old, keys are faded na and some are not working anymore, screen has black spots na and wifi not working anymore, I know it's due for replacement and since this happened, I will buy a new laptop na nga lang. Parang 2.5k diagnosis plus labor to have my laptop working again plus cost of parts if any, might ne too expensive when all I want is my files.
Pero kung mahirap talaga, I guess I have no choice.

*lowslow I know I wouldn't have this problem if only I backed up my files.

*coder, my files are less than 8 GB. Can I use a memory stick as backup storage when my hard drive is removed? Or does it have to be an external hard drive!

[lowslowbenz]

Am no techie on those things myself, if you can still turn on the thing, then you may have that chance in backing up. But if you can't, service center job na yan.

[kinyo]

bring your laptop to any repair shop ... tell the tech to remove the hard disk, that's all you need him to do, shouldn't cost much

bring your hard disk to cdrking and ask for proper enclosure with usb cable, let the cdrking tech install your hd on the enclosure and test the whole thing ... if it works, i.e., the disk is readable, pay for the enclosure and go home to do your backup

[_Cathy_]

Hanggang blue screen na lang talaga. I really hope a miracle will happen and I get to back up my files. I am really close to crying over this

[_Cathy_]

bring your laptop to any repair shop ... tell the tech to remove the hard disk, that's all you need him to do, shouldn't cost much

bring your hard disk to cdrking and ask for proper enclosure with usb cable, let the cdrking tech install your hd on the enclosure and test the whole thing ... if it works, i.e., the disk is readable, pay for the enclosure and go home to do your backup

thanks for that! Do you have any idea how much that enclosure costs? What if my hard disk is sira? Is there still a chance I can get my files? It's all in my documents and desktop lang naman.

[ghosthunter]

thanks for that! Do you have any idea how much that enclosure costs? What if my hard disk is sira? Is there still a chance I can get my files? It's all in my documents and desktop lang naman.

You will need to first check what kind of connector your laptop's 2.5inch harddisk uses. Given it's pretty old (over five years), chances are it is a PATA type connector and not the more current & common SATA connector.

Currently your hard disk has a good chance that it's still readable because the fact that you are getting the blue screen error. If the HDD was unaccessible, it would just stop at the boot-up screen. It stands to good reason its just a corrupted file that disabled your copy of Windows from booting up properly. Your files would still be there.

[leinahtan]

Can you access the SAFE MODE? Well if you can, you'll be able to backup your important files. Then have your hdd reformatted and see how it goes... Finally it seems a 5-6 year old lappy needs a memory upgrade. Good luck!

[CoDer]

thanks for that! Do you have any idea how much that enclosure costs? What if my hard disk is sira? Is there still a chance I can get my files? It's all in my documents and desktop lang naman.

Just have someone remove your HD since your not a techie then have your files move to a USB stick. Basta my old PC yung mag tatangal kaya yan.

[12vdc]

Try booting on safe mode by pressing F8 after BIOS PowerOnself Test, then copy your files to external media. You may also use the restore point if it was set. If it does not work, use the recovery CD. By removing your hardisk and docking it to another PC, there is small chance of recovery if files were placed in MyDocuments on a Private mode.

[yebo]

may tama na yung HD mo dun sa part ng boot disk containing windows kaya di natutuloy ang boot up. happened to me once, on a very old HD. your laptop though may still be serviceable by simply replacing the HD with a new one. here's some steps you can do:

1. boot up windows from a CD, USB or external drive. then see if you can still open your HD. IF the only problem is the boot section of your HD then you may still be able to access your files by booting up windows from another boot disk (i.e., Windows boot up CD).

2. if you don't have a boot up CD or USB drive, then you can use an external HD enclosure. remove your laptop's HD, install it in the external enclosure, then access it using another computer. IF it can still be read then you're lucky.

if the HD can not be read anymore then the only other course of action is to bring it to a very specialized shop who will open your HD, remove the disk and they will then extract the data bit by bit. VERY EXPENSIVE.

[erj22]

BSOD - blue screen of death? laptop ba? siguro naman di mo nabagsak yan. sundin mo rin yung mga advice ng ibang nag respond. you may also want to check these:

hard disk ba may tama? do you hear any whining, clicking, crackling sound sa hard disk when operating? if you hear one of them, it's time to back the files up. best para sa akin, remove the hard drive, put in an enclosure, use a different computer and back it up there, kung mababasa pa yung hard disk. most probably it will. then, purchase a new hard drive. pasasakitin lang ang ulo mo if you continue to use that compromised hard drive.

also check the ram / memory. you might want to have that cleaned (yung mga pins niya, gamitan mo ng white eraser. or upgrade / replace for more capacity.

pwede rin sa software. driver issues, altered DLL, registry, etc. ano gamit mong os? win7? di ko maalala kasi di ko pa naeexperience ang blue screen sa win7. sa xp / vista wala akong naaalala na similar na error (yung may shutdown notice, i might be wrong :D ). registry issue, baka cluttered na. isa rin sa sinisira ng malware / spyware at may incorrect / erroneous entry. try using hirens boot cd and have the computer diagnosed and cleaned by that utility. pwede rin kasi na may malware / spyware lurking on your computer, altering important / critical components to run erratically run yung computer. my suggestion pag nalinis, use firewall, use a strong anti-spyware / malware bukod sa anti-virus. make sure that you have to update that frequently. usually lahat na halos ng ganyang utility ay auto upgrade na

pansin ko lang... pag nag blue screen, check mo kung yung error message ay sa gitna ng screen. pag ganun, usually software issue. pag galing sa upper left of screen yung message, kadalasan hardware (RAM, board, pwede ring hard disk but not always the case). IMO and experience.

kung di naman kadalasan lumabas yung BSOD, pag maganda pa rin yung takbo, install ka ng CCleaner, superantispyware or antimalware. Upgrade yung antivirus. pwede pang masalba. pag nag ok at nawala yung BSOD, kahit papano pwede ka na makampante. pero iba pa rin yung prevention than cure. nakakahinayang minsan ang reformat kung di naback up yung files (kadalasang ginagawa sa shop) at naka setup ang desktop mo.

last resort ang reformat, kung di na talaga masalba.

good luck.

[rukawa11]

marami ang dahilan ng bluescreen pwedeng sa software application or hardware, pag software try mo uninstall mga new application na nadownload mo at ininstall. or restore ka sa date na maayos pa ang lahat, kung hardware naman pwdeng madumi lang ang memory card at need lang linisin, or kung hardisk drive naman baka sira na, malalaman mo kung sira na hardisk drive pag laging nag ha hung at biglang bumagal ang pagandar ng computer mo. try mo palitan HD mo kung ganun.
kung di mo maopen laptop mo, try mo palitan HD mo tignan mo kung nagana sa ibang HDD. pag gumana ng maayos replace mo na yan, Toshiba laptop mo malamang toshiba din HDD mo, yan ang sira ng mga toshiba eh yung HDD nila, ganyan nangyari sa laptop ko nasira agad HDD toshiba, buti nalang may warranty.

[hein]

There is a DATA RECOVERY store at SM Centerpoint Cyberzone.

Try Googling Data Recovery PH.

[Retz]

Maybe it's time to replace your laptop na? ung information sa HDD mabilis lang ma retrieve maraming 3rd party sofware for it.

[Phoenix67]

Getting the USB enclosure that matches your hard drive is the simplest way (bale gagawin mo ng external drive ang existing HD ng laptop mo) to get your important files. Pagkakuha mo na ang files, run the disk recovery tools or disk check to that problematic drive and also defragment it as needed.

With your laptop naman, if your laptop can boot up to the BIOs portion - some can be accessed by pressing F2 key or F11 or other keys depende sa brand, then chances are, ay ok pa yung laptop BUT you need to clean the connectors ng RAM. Kalasin ang RAM and use a pencil eraser to clean the contacts of the RAM. Then put it back. And start the laptop again (by this time, sana naretrieve mo na ang files na needed mo).

When all else fail, reformat the hard drive or replace it na lang.

[Uncle Nick]

I think you have received very good advice here. You did well to ask for advice.

My recommendation based on what I have read here, and from reading between the lines;
Get a very trusted friend who is more knowledgeable than you to help you if possible.
Firstly, try to restart your 'puter using safe mode, or a boot-up disk that might have come with your 'puter, or you might have made just after you bought it.
If you use "Norton"..contact them for help.

If all this fails, remove your hard drive and take it to a computer store, such as CDKing and ask them to supply a low cost external hard drive case for it.
If you talk nice to the store clerk, he/she may even "test" your hard drive to see if the files are still readible. A very simple "while you wait" operation.
Your files are in all probabability still readable. Don't despair.

I know what you are going through, and I feel for you! ...........been there, done that!

Ciao!

Uncle Nick.

[_Cathy_]

Can you access the SAFE MODE? Well if you can, you'll be able to backup your important files. Then have your hdd reformatted and see how it goes... Finally it seems a 5-6 year old lappy needs a memory upgrade. Good luck!

I can't access safe mode anymore. I just want to back up my files. If my laptop will still work after, It'll be a bonus for me na lang.

Just have someone remove your HD since your not a techie then have your files move to a USB stick. Basta my old PC yung mag tatangal kaya yan.

Yes I'm looking for someone that could help me. I won't try to disassemble the laptop kasi may history ako na hindi ko na mabalik mga binaklas ko

Try booting on safe mode by pressing F8 after BIOS PowerOnself Test, then copy your files to external media. You may also use the restore point if it was set. If it does not work, use the recovery CD. By removing your hardisk and docking it to another PC, there is small chance of recovery if files were placed in MyDocuments on a Private mode.

Wow galing!!! I tried the F8 and this is the message that I got:



I tried the following options:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration
Start Windows Normally

But I would still go back to the same blue screen message.

How do I use the recovery CD? I was given 2 disks when I bought my laptop:

Microsoft Windows XP Home Edition
Toshiba Satellite Product Recovery DVD ROM (Is this the recovery CD)

All my files are at My Documents and Desktop lang