is my laptop's DVD-ROM busted?

[fourtheboys96]

a couple of days ago it was still working.

now it wont read any king of CD.

how would i know if it needs replacement or just simple serving like cleaning etc.

tnx!

[ineedmorehp]

if you know how to disassemble your laptop then open it up and check if there are stucked plastic or foreign items. Worst case, replace it w/ DVD +/- RW w/ lightscribe.

[BlueBimmer]

simple...clean it muna...if it works then dumi lang

[VtEC]

linis mo muna bro yong lens baka madumi lang.sabi nga nila if symptoms persists, go to the nearest computer shop and let them do the magic.

[pakupakupaku]

http://support.microsoft.com/kb/314060/EN-US/

Step 1: Start Registry Editor

Click Start, click Run, type regedit, and then click OK. Registry Editor starts.Step 2: Delete the UpperFilters registry entry

1.In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.2.Expand SYSTEM, and then expand CurrentControlSet.3.Expand Control, and then expand Class.4.Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.5.In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.6.On the Edit menu, click Delete.7.When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.Step 3: Delete the LowerFilters registry entry

1.In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.2.Expand SYSTEM, and then expand CurrentControlSet.3.Expand Control, and then expand Class.4.Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.5.In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.6.On the Edit menu, click Delete.7.When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.8.Exit Registry Editor.Step 4: Restart the computer


************if this still doesnt work go to device manager look for the name of the drive then go to google search a firmware update for it. In my case Ill google "HP DVD Writer 640c firmware" download it install then restart.




************if nothing still go to the manufacturers website look for the service manual - look for how to remove the cdrom drive out of the notebook - remove it put it back in then try again.

If this all fails claim for the warranty


****dont even try to do this if the drive is working properly*******

[fourtheboys96]

ok will try the microsoft procedure.

was able to remove the CD player last night but was not able to to anything significant.

i hope it gets fixed this time.

[karlbo]

http://support.microsoft.com/kb/314060/EN-US/

Step 1: Start Registry Editor

Click Start, click Run, type regedit, and then click OK. Registry Editor starts.Step 2: Delete the UpperFilters registry entry

1.In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.2.Expand SYSTEM, and then expand CurrentControlSet.3.Expand Control, and then expand Class.4.Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.5.In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.6.On the Edit menu, click Delete.7.When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.Step 3: Delete the LowerFilters registry entry

1.In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.2.Expand SYSTEM, and then expand CurrentControlSet.3.Expand Control, and then expand Class.4.Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.5.In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.6.On the Edit menu, click Delete.7.When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.8.Exit Registry Editor.Step 4: Restart the computer


************if this still doesnt work go to device manager look for the name of the drive then go to google search a firmware update for it. In my case Ill google "HP DVD Writer 640c firmware" download it install then restart.




************if nothing still go to the manufacturers website look for the service manual - look for how to remove the cdrom drive out of the notebook - remove it put it back in then try again.

If this all fails claim for the warranty


****dont even try to do this if the drive is working properly*******

this is the 1st troubleshooting step that i can think of. deleting the upper and lower filters from the registry.

[drey]

Im facing same problems as well... Ayaw mag write ang laptop ko :sad:

Everytime I want to burn a disc, sabi sa Nero completed pero once I put it again, walang laman. :sad: