Quote Originally Posted by jodski View Post
Laging problem yan when it comes to suppliers ng ganyang equipment.

What we do na lang to avoid the headache is to get 3 different companies and they are evaluated annually.

Kung sino yung madalas pumalpak at umabot sa threshold papalitan namin ng iba and they know it kasi nakalagay yun sa service level agreement.

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That usually happens when procurement only cares about the lowest bidder. Walang due diligence in determining the SI's ability to deliver as well as their post-sales support SLAs and capabilities.