3G Internet via Bluetooth

[nicolodeon]

Hey techies. I was wondering if you can help me out.

The guys trying to connect to the Internet via 3G using a Motorola E1120 as a modem via bluetooth connectivity with a laptop. We've successfully paired the phone and the laptop that we can send/receive SMS and MMS from the laptop through the bluetooth connection of the computer and the phone. However, we can't connect to the Internet. Our guys keep getting a message that the GPRS connection could not be established and that there is no subscription to the data service of the provider. This shows even if they have re-installed the MM, GPRS and 3G settings more than once. Initially, they thought the phone was buggy so they tried surfing the web using only the phone and whaddya know? It works as it is supposed to. However, when we connected it again to the laptop via bluetooth, it does not work! The guys even bought a data cable just to test but still, no cigar. We got the latest version of Motorola Phone Tools, installed it but nothing happened.

We have been collectively tying to call the service provider (Smart) for assistance since Friday but they are of no help i.e. nobody can provide us either a straight answer or point us in the right direction. Being a Smart subscriber for years, I personally was really disappointed because this is the first time I've experienced this kind of frustration from them. One of their tech reps recommended that the guys bring it to a Smart wireless center for configuration. The guys did what was recommended and still the problem is present i.e. the exercise was a total waste of time.

It is weird because I've successfully paired a Motorola phone before and I had no problems. This time, the past reputation of Motorola phones of arguably being buggy is rearing its ugly head.

So guys, here is my question: are there any settings that need to be tinkered with so that we can connect to the Internet through that darned phone?

Personally, I think Admin should just throw away that darn phone away to save us from further frustration and get a new phone instead - preferably not a Motorola! Well...except probably for that gorgeous RAZR 2 V9.

TIA.