Govt. Mulls Ban on Credit-Card Surcharges
In response to numerous consumer complaints, the government is mulling the issuance of an administrative rule banning credit-card surcharges made by Philippine merchants.
Bangko Sentral ng Pilipinas Deputy Governor Nestor Espenilla said the Department of Trade and Industry (DTI) may issue a memo circular that would curb merchants’ practice of imposing surcharges whenever customers use their credit cards.
“This is a consumer protection issue. [That is why] the DTI is mulling over the memo [while] there are pending resolutions in Congress to address the issue,” Espenilla said.
Surcharging makes purchases using credit cards costlier since it involves imposing an additional fee for buying goods or services on credit. The merchant surcharge is on top of the interest and other charges that the credit-card company collects from the cardholder. Surcharges run up to 8 percent of the total amount bought and these are imposed supposedly to recover the cost of processing that credit-card companies collect from merchants.
The CCAP, however, denied that member companies charge merchants high processing fees for credit-card use. “In fact, we’re the lowest in Asia,” Rolando Tanchanco, a CCAP official, said.
During last week’s Credit Card Association of the Philippines (CCAP) conference, the group said surcharging is a major concern. Alex Ilagan, CCAP president, said that before any merchant can offer credit card payment facilities to its customer, it signs an agreement with the credit card company that it would not impose surcharges on credit card purchases.
In the eighties, gas stations and grocery stores were the most common merchants that imposed surcharges on credit-card purchases but appliance stores and travel agencies have since joined the bandwagon, Ilagan said.
Some stores apply surcharges on their goods without having to indicate the percentage of surcharge by offering “discount” prices for cash payments and higher prices for cash purchases.
“We cannot penalize them,” Ilagan said, adding, “All we can do is to warn them for engaging in the practice and later on we disaffiliate with them.” The CCAP official, however, failed to provide actual cases of merchants that were stricken off the list.
Tanchanco said that merchants should not impose surcharges since it would deter customers from purchasing on credit, especially big-ticket items like appliances and electronics. He said data show that credit-card use significantly contribute to the sales of a business establishment and deterring customers from using this would negatively affect merchant sales.
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Madalas ganito nga ang nangyayari. May interest na, babanatan ka pa ng surcharge sa item na binili mo using your credit card. Sakit sa bulsa.




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