Cebu Pacific Air to be sued by Atty. Raymond Fortun

[Juan Martinez]

JM

Ano contents ng Airline Passenger Bill of Rights?

to be properly put on notice and empowered, please check out this one--

Summary of the Rights of Air Passengers | Official Gazette of the Republic of the Philippines

[shadow]

Walanghiya talaga cebu****. Sorry na lang ulit gagawin ng mga yan. Sinabi ko na talaga meron gold fish memory mga pinoy eh. Last year lang ng December nangyari yun palpak ng Ceb**** pero dami pa rin nagpa booked for their vacations ng Holy Week this year and Ito nanaman...matagal na dapat sarado yan Kung meron lang cooperation mga pinoy passengers to sue them. Class action suit dapat!

Alam nila mga na blocked na time for APEC in advance. My roommates flight to singapore via PAL was moved twice but she received emails and new e-tickets from PAL, agad-agad Hinde kailangan tawagan.


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[shadow]

Ewan ko bakit hirap na hirap cebu**** Ayusin customer service nila, to think wala naman sila dapat liability for cancelled and rebooked flights during APEC.


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[jodski]

I can't beleive na isisisi nila sa automated email nila yung problem.

It only shows they are admitting na mahina project managers nila sa IT na hindi na forecast yang ganyang scenario

Granted that this event is an exception and they know naman in advance na may ma cancel na flight. It is a basic requirement that you have a business continuity plan in place to handle such cases specially if its related to your customers.

It only takes less than ten minutes to turn off an automated email. Sorry pero napaka bobz nung nag isip ng reason na yan and for me its the easiest route na ituro at pagbuntunan ng sisi ng taong hindi alam ang trabaho nya.

[shadow]

Eh Kung yun long weekend debacle nga nila last December eh. Marami daw kasi nag file ng leave Sa mga employees nila. lol

One year in advance na alam bulag meron long vacation tapos one year in advance yun bookings. Hinde pa bulag napaghandaan yun.


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[minicarph]

Eh Kung yun long weekend debacle nga nila last December eh. Marami daw kasi nag file ng leave Sa mga employees nila. lol

One year in advance na alam bulag meron long vacation tapos one year in advance yun bookings. Hinde pa bulag napaghandaan yun.


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Kung nag-leave din sila due to Apec at nag-vacation. Na bump din kaya sila

[Yatta]

I think may article na lumabas listing CebuPacs entire management heirarchy and it was heavy on lawyers, halos walang may background on technicals. its as if they are protecting themselves from litigation.

[shadow]

Wala pa rin class action suit versus. Cebu****? They should be out of business after all the **** up.


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[crazy_boy]

from atty. fortun's facebook:

My demand letter will essentially ask for the following:
1. A public apology from the head of Cebu Pac for failing in their corporate responsibility to look after the welfare of their passengers who had been affected by the cancellation of their flights without adequate notice;
2. The setting up of an Action Center where passengers affected during the APEC week may submit their requests for reimbursement of expenses incurred (duly covered by receipts) as a direct result of the airline's failure to inform the public of flight cancellations without adequate notice; and
3. A commitment that these claims will be paid within 48 hours from verification. No horror stories of unprocessed claims that remain pending for 6 months to a year.
Needless to state, the failure or refusal to agree to these terms will constrain me to initiate suit for myself and for all those who were similarly affected, and to hold the airline liable for actual, moral and exemplary damages.

[badkuk]

from atty. fortun's facebook:

Sounds very reasonable to me.


Re notifications: assuming that their database of customers/passengers is OK, it wouldn't take a newbie coder/DBA more than 10-15 minutes to code something that would send an email/text blast to all passengers in case there are changes in schedule. For all we know whatever management software they're using already has that.

Texts may cost money, but imho flight cancellations of this magnitude can be considered an emergency, hence telcos should send those texts for free.


Di ba dati, CebPac would call/text passengers pag nadedelay na yung flights?

[shadow]

Sounds very reasonable to me.


Re notifications: assuming that their database of customers/passengers is OK, it wouldn't take a newbie coder/DBA more than 10-15 minutes to code something that would send an email/text blast to all passengers in case there are changes in schedule. For all we know whatever management software they're using already has that.

Texts may cost money, but imho flight cancellations of this magnitude can be considered an emergency, hence telcos should send those texts for free.


Di ba dati, CebPac would call/text passengers pag nadedelay na yung flights?

Not emergency...its been announced way ahead of time...gago lang talaga cebu****...why would telcos makes it free? Dapat shoulder ng cebu**** yun cost to reach out to their passengers


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[minicarph]

Sounds very reasonable to me.


Re notifications: assuming that their database of customers/passengers is OK, it wouldn't take a newbie coder/DBA more than 10-15 minutes to code something that would send an email/text blast to all passengers in case there are changes in schedule. For all we know whatever management software they're using already has that.

Texts may cost money, but imho flight cancellations of this magnitude can be considered an emergency, hence telcos should send those texts for free.


Di ba dati, CebPac would call/text passengers pag nadedelay na yung flights?

Mahal din ang text messaging. Tinitipid nila yun

Kung yun nga square tube port tinitipid nila, at pababain ka sa tarmac to get in and out of plane rain or shine

Tapos nag-hire na lang sila ng tatlong guide na naka-dilaw to guide passengers walking the tarmac, pero ang ginagawa naninilip sa hagdan, hindi mo naman talaga maiwasan coz lalo na kung galing boracay, andami mo talaga masilipan paakyat minsan nga isang grupo ng blonde girls maybe germans walang panty

[crazy_boy]

Di ba dati, CebPac would call/text passengers pag nadedelay na yung flights?

wala na kasi silang sun cellular. may bayad na texts and calls

[badkuk]

Granted, cutting costs is just part of doing business, let's analyze what's happening now: they save a few pesos not sending texts, but now they're getting sued, not to mention bad publicity. Sulit ba?

Heck, even email notification is better than none. And i doubt if they go by the per-MB internet subscription.

[maki mi]

Anlaki ng hawak nila na PLDT shares ah.

wala na kasi silang sun cellular. may bayad na texts and calls

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Anlaki ng hawak nila na PLDT shares ah.

wala na kasi silang sun cellular. may bayad na texts and calls

[_Cathy_]

That is why I don't understand why people keep on flying cebu pacific when they treat their customers like sh1t. They can't treat customers thar way just because they are a budget airline. I swore to myself I am never riding cebu pacific even for free. I won't patronize a company with no ethics..

[Monseratto]

I think people are giving Atty Fortun too much attention. Other than being a media darling, what has he done that is good for the country? Only thing Fortun was famous for is representing people like Erap...

[cast_no_shadow]

I think people are giving Atty Fortun too much attention. Other than being a media darling, what has he done that is good for the country? Only thing Fortun was famous for is representing people like Erap...

Same thoughts, publicity stint? Still win-win for him and those hassled by this prestigious airline.

So i-meet muna conditions niya? If not tuloy niya kaso niya?


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[Monseratto]

Same thoughts, publicity stint? Still win-win for him and those hassled by this prestigious airline.

So i-meet muna conditions niya? If not tuloy niya kaso niya?


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Has he actually won a major case that warrant his so-called media status?

[cast_no_shadow]

Has he won a case that warrant his so-called media status?

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Has he won a case that warrant his so-called media status?

That I don't know, hmmm probably?

Noticeably some big fish avail his service?



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