Official statement of Senbel re: richmnd's allegations

[woodfire]

January 17, 2006

Dear Tsikot.com members

I was informed of this very bad undertaking by this fellow, Richmond (Palad?) with regard to our product, Estrol Biodiesel, and our company, Senbel Fine Chemicals. Let me assure you that I will not let this go without accountability. Mr. Richmond has “maliciously maligned” our company’s reputation without basis.

This sales gimmick perpetrated by Mr. Richmond Palad is, to say the least, very disturbing and totally unprofessional. I understand that he is one of the independent sales agents of Chemrez, but I am very sure that Messrs. Jun and Dean Lao will not tolerate such kind of behavior nor do they have a hand in this. I know them personally having cooperated on all fronts in pushing biodiesel as a better fuel alternative in the country. Moreover, biodiesel has a beneficial impact in our social, economic, and environmental sectors. Besides, it will contribute greatly in lifting the coconut sector out of poverty while contributing to cleaner air.

To answer in brief the issues raised by Mr. Richmond Palad:

1.Senbel continues to be compliant with the DOE PNS Standards

2.Senbel has not been sued. Furthermore, we dare say that no legal action by any other entity is being contemplated arising from quality standards of Senbel’s “Estrol Biodiesel.”

3.DOE and/or other government agencies have not and are not contemplating on issuing a cease and desist order against Senbel. Senbel continues to produce its “Estrol” biodiesel in its Lucena plant and foresees continuing so in the long term.

4.Korean and European testing agencies have vouched in the past for the quality set by “Estrol.” Continued export orders attest to this fact.

We have instructed our legal counsel to study how we can have Mr. Richmond be held accountable for what he has done.

As I can not access tsikot.com since it has been a long time since I used it, I am in a situation where at the present moment, I need to have our official response sent via fax.

I hope we have cleared the air (pardon the expression) triggered by baseless claims and allegation by Mr. Richmond Palad.

Regards,

Sandy T. Santos
Vice President – Sales & Marketing

[boybi]

ooops, naka close pala itong thread na ito. sorry, open na.

[nugundam93]

hmmm...maabangan ang susunod na kabanata...

[konde]

thanks sa thread na to, nabuo ang picture kung ano ang hinihingi ng apology ni richmond.

i hope eto maging ending......."and they lived happily ever after (in a world w/ cleaner air, thanks to BD)"

[carnovice]

Lucena? hmmm.. plant tour anyone? Mr. Santos..

[yebo]

libel suit na yan kasi. the post made by the person was in every way derrogatory and made with malice. it was made to ruin the reputation of a business rival in order to gain more sales. method and motive. the only need now is to positively identify the person by way of ip address identification.

[GlennSter]

yebo..i already did some research.

[AC]

mga sir.. tanong ko lang po.. eh ano po yung sinasabi ni sir gary na may dumi yung ibang batches ng estrol?? and may murky thing yung kay sir altec?

hindi ko po magets.. is it really safe?? kahit may brown stuff yung ilang batches??

im sorry but.. im sure senbel our product is safe.. i wanted to order senbel pa naman. buti nalang hindi nagdedeliver si sir gary in all parts of the metro..

but?? why may mga nagsasabi na.. may mga batches na lumabas na murky or may brown thing.. or unfiltered to 2 microns ba yun??

hindi ko maintindihan? how could it be import quality? honestly.. i wouldnot be using any products im not sure of.. or a product na hindi na-QC ng mabuti.. i dont think naman na tumubo nalang yung brown stuff on the way to the customer..

does senbel do quality checking? bakit lumalabas dumi sa plant nila? nanhihinayang ba ang senbel itapon ang spoiled/nadumihan na products nila?

if i were the senbel owner/manager/chairman/employee.. ofcourse hindi po ako aamin na nademanda kami.. or madami products namin..

but bakit ganun sila??? not caring for our diesel engines?

sa alam ko most of us.. vehicles natin ang 2nd largest investment natin next from our home. we all love our vehicles. but naiinis ako sa ginawang pagpapabaya ng senbel dahil nadedelekado ang pinaghirapan pagtrabahuhan ng mga magulang kong diesel vehicle ko na masira dahil sa pabaya nila sa producto nila.

im sory tsikot peeps i know madami sainyo kampi sa senbel because alot of u are senbel users. i have been a tsikot person for quite a while nadin po. but i almost used senbel products. i almost endangered sa my diesel engine.

kailangan ko paba silipin mga laman ng containers nyo? para tignan kung may dumi? kailangan ko paba salatin dahil baka murky? how do i know if safe na product nyo? through eye and hand examination? hindi ba ito magkakamoisture galing sa kamay ko ang biodiesel if sinalat salat ko for inconsistensy?

gusto ko bumili lang ng bote ng biodiesel and just pour it without worrying kung gagastos ba ako sa calibration dahil sa linagay kong product? imbis na mapabuti sasakyan ko baka bumara pa mga nozzles..

because of this i will only use biodiesel.. kahit masmahal ng konti.. im sure naman na safe ako dito and mas convenient pa packaging. tnx for reading

[GlennSter]

good for you!=) you know what you want and you know the value of money.

but it is just unfair for you to base your decision on an unconclusive one. yes..may "batch" na madumi DATI.ngayon ba meron parin?kung meorn man..hindi sinasadya ng senbel yun gaya ng sinasabi mo na ineendanger niya ang makina mo.thats just plain unfair of an accusation.

several posters here used senbel for quite a while and never did they experience such horror like what you are describing.

[AC]

sori sir glennster.. alam ko.. minsan lang yun.. konti lang yung batch.. maliit lang na percent na ako yung nakabili or ikaw yung nakabili nun. but kawawa naman yung mga ilang mamalasin makakabili ng such thing..

madami po dito gumagamit ng senbel.. and.. si altec napansin nya murky yung sakanya.. but we are not sure if yung iba.. hindi lang sinilip yung carbouy nila since mahirap naman silipin po diba.. hindi natin masabi kung nabuhos nalang nila sa engines nila... my engine is an old diesel so hindi masyado delekado.. but just imagine have "say" a bnew fortuner with a common rail direct injection engine. and incidentally sayo napunta yung malas na carbouy.. i think maiiyak ako..

point ko lang po is carelessness po ito.. we all know ignorance is not an excuse.. but ito its not ignorance.. its carelessness.

[aaron drin]

I was informed that and Unioil is selling Biodiesel in bottles na today! Dont want to mention yung brand baka i might accussed of promoting.

Peeps, fyi, CRDi is the 2nd most expensive engine now in Japan! If you happens to have friends in Japan, ask them if they often see a CRDI powerd vehicle. My sources told me that very few pa lang in Japan since CRDi requires more tighter fuel specs. Parang testing ground muna tayo!
It would be painful for me if i had that murky batch of BD. Hope QC should be address.
Guys, does anyone of you had a chance to visit the estrol plant?

[woodfire]

To AC and AaronDrin:


To properly address your legitimate concerns, kindly communicate directly with Senbel c/o Mr. Melot Santos (President) or Mr. Sandy Santos (Vice President).

Tel No.: 850-6877; 8096101
Fax No. : 809-6116

Hindi naman nagtatago ang Senbel and in fact, they'll be appreciative of your feedback.

You'll be more credible if you'll directly give them feedback and identify yourself to them. Mahirap kasi if you'll just complain and remain anonymous! It won't do either of you and Senbel good.

Besides, they'll be more than willing to replace the Estrol you claim to be contaminated.

[aaron drin]

Thanks Woodfire!

Just a payong kaibigan, sana makilala mo deeply si Sandy Santos. Kasi i was also a victim of him.

Ingat.

[osama]

Thanks Woodfire!

Just a payong kaibigan, sana makilala mo deeply si Sandy Santos. Kasi i was also a victim of him.

Ingat.

Yan na nga hirap sa iyo eh! Matapang ka lang kasi anonymous. Pakilala ka naman! Di kaya ikaw si Richmnd?

[XTO]

i suggest that if we really want to continue using biodiesel (like i do), let's just be extra careful and serious in choosing brand that suits our engine. remember our own engine is at stake. IMO

[boybi]

Yan na nga hirap sa iyo eh! Matapang ka lang kasi anonymous. Pakilala ka naman! Di kaya ikaw si Richmnd?

hindi naman sya totally anonymous to everyone. ;) mukhang static IP pa naman ang gamit niya (nila )

[woodfire]

Thanks Woodfire!

Just a payong kaibigan, sana makilala mo deeply si Sandy Santos. Kasi i was also a victim of him.

Ingat.

Just a word of caution pare, I think you're getting personal here. The topic and issue is biodiesel and not the person (Mr. Sandy Santos). Let's stick to the topic, ok?

The issue here is the legitimate complaints of Estrol users. The thing is there must be a feedback mechanism for legitimate and credible complaints of users of Estrol Biodiesel. Hence, I posted the responsible people of Senbel who can immediately address such concerns.

[styx189]

good afternoon people, pasensya na at OT ito but at the risk being under fire i would like to invite you all to a seminar regarding biodiesel which will be hosted by chemrez. i hope to see you all there

here is the link if you're interested to join

http://tsikot.yehey.com/forums/showthread.php?t=25271[/URL]

in case the link doesn't work please go to the thread: An invitation to learn more about BIODIESEL

[jim]

pag may na-encounter na murky BD then kunan ng picture. Itago yung contaminated na product tapos magreklamo sa manufacturer at ibalik sa kanila yung contaminated product. pwede rin ninyo i-post dito yung picture para makita ng lahat. ok lang magreklamo basta kumpleto ng ebidensiya.

[GlennSter]

ac: thanks for your vigilance...it will surely make the companies who make biodiesel think of more ways to produce quality products.