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October 1st, 2007 02:16 PM #1
This is just a continuation of the thread posted regarding Toyota Commonwealth. I'm adding this thread para to air our various concerns regarding casa services and pricing.
I once had this experience with the local suzuki casa, where I had my engine tuned up, which in fairness they did a competent job of, but when I drove home the air con was not working (I just left my car with them in the morning and pulled it out when I got off from the office). I immediately told them that the aircon was not working, and that the aircon was still functioning when I left the car with them. It turned out that they damaged the aircon amplifier (which according to them would cost around P16k-brand new). I told them to fix my problem and several days of going to and from the casa yielded no aircon amplifier but instead they created a relay and thermostat switch just so my aircon would work. I had no choice but to accept the reality that the amplifier was already kaput and would wait for the replacement which according to them they already have ordered.
When they delivered the bill to my office, the following items were charged to my account:
Fuel Filter - P1,450.00 (which I can easily buy at around P180-P220.00 with the local auto supply stores here);
Thermostat - P400.00 (WTF!)
Relay - - P150.00 (another WTF!)
This is aside from the usual items relating to tune-up and change oil. Total bill ko amounted to around P9,500.00 (change oil, tuneup and aircon trouble). I only paid the change oil and tuneup (to which I had no choice because I was also to blame because I asked for said service), I am still waiting for their replacement of the aircon amplifier and they'll not expect any payment from me regarding this issue since they were the ones who damaged it in the first place.
up for suzuki
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