
Originally Posted by
estoiy99
Hello Everyone -
A pleasant day to all... I just would like to share my experience with CT Citimotors Makati - I acquired Montero 2016 4x2 Premium and was able to get it last Saturday dated May 27, 2017 although 2017 model will be released a month after. But to my excitement, I already accepted the offer of 2016.
After 9 hours of waiting to include the paper transactions. The unit finally released around 7pm on same day. Just want to be more specific to my experienced i will itemized it...
1. 3 weeks back, after 2 days of negotiation and came to an agreed terms and condition - I immediately paid full amount DP instead of 10k for reservation.
2. Sales confirmed the first time on the availability of unit - unfortunately it was reset for unknown reason
3. Another confirmation - it was again reset to another date and this time i was so kin to know the reason
a. As per the sales person, the unit intended to me is subject to be displayed first at SM South Mall before issuing to me - i was surprise with this feedback and i actually dont know how to react or comment about it. And i had so many question but the sales person i have is not able to understand what is happening as well. He is 6 months old in CITI and i think he is just new to the business. No network within the company and i think he is not properly guided in which i am happy since the guy is so transparent
b. After that, I decided to just refund the DP - but it will take 3 weeks to be refunded. This is when i decided i will just wait for the unit but not definitely the one they will showcase in the mall. Got another confirmation the unit will be released by June 07
c. I received another call and advise unit will be release last Saturday, May 27. My excitement went up again...
d. May 27 10am - arrived at CITI Motors Makati- signed all legal documents and waited
e. Past 7 pm unit was released >>>>>>>>>>>> READ THIS...
e.1 - we went to the releasing are, the unit has full of scratches and unnecessary marking, initially the person who is releasing the unit told that black unit is only like that. My wife reacted since this is not the first time we bought black color brand new vehicles, all other units that we had are black but from another brand. After my wife insisted, the guy mentioned they actually rushed the preparation and advise to bring it back by Monday which is today.
e.2. The sales person informed me to accept the unit if not come monday, it will not be a guarantee if i will be able to get that same unit. So i accepted it and the releasing person informed to just bring it back on Monday for them to polish and fix all concerns
f. Sunday the following day when I checked the interior of the car since we only able to see it around 7pm which is already dark. To my surprise, its even worst than i thought. I dont know how to describe it. its just like those cars after Ondoy.
g. i left the unit early afternoon today and spoke with CITI Management. i still have to wait if things will change once i get back to unit tonight at 6pm. i hope they will be able to do it properly.
Overall the experience is good until the time when I am receiving the unit. I was also informed by the same Sales person this is not new with Citi Motors Makati, there are other customer who has similar experienced. And more worse, few of them came from the province. I will update again tonight incase i will be able to get the unit. Thanks for reading my notes.