Whose responsibility is it?

**Bry** · March 23rd, 2007 11:36 AM

I had just bought a new PC from a certain computer store in GH. I brought in my "old" PC para ilipat nila yung info sa hard drive sa new PC. Pagkauwi, ayaw na mag-on ng old PC ko. Ibinalik namin the following day, and sabi nila sira na daw yung video card! I just got that video card nine (9) months ago, plus it was working just fine nung dinala namin sa kanila.

I'm just wondering, may responsibility ba sila sa video card?

I have this gut feeling na linoloko na kami ng computer shop na 'to, palibhasa sa kanila na kami dumederetso everytime we need something.

PS: Yung new PC din na binili namin, it took a whole week to get it running. Guess what was the reason? Yung new video card naman na sa kanila namin binili.

**metatron** · March 23rd, 2007 11:55 AM

Originally Posted by Bry

I had just bought a new PC from a certain computer store in GH. I brought in my "old" PC para ilipat nila yung info sa hard drive sa new PC. Pagkauwi, ayaw na mag-on ng old PC ko. Ibinalik namin the following day, and sabi nila sira na daw yung video card! I just got that video card nine (9) months ago, plus it was working just fine nung dinala namin sa kanila.

I'm just wondering, may responsibility ba sila sa video card?

were you able to test your old unit before leaving your suking PC shop? unless mapapatunayan mo na nasira yung card sa shop nila at hindi during transit from GH to your place, hindi ka nila i-eentertain. i hope your card still comes with a valid shop warranty.

Originally Posted by Bry

I have this gut feeling na linoloko na kami ng computer shop na 'to, palibhasa sa kanila na kami dumederetso everytime we need something.

PS: Yung new PC din na binili namin, it took a whole week to get it running. Guess what was the reason? Yung new video card naman na sa kanila namin binili.

time to look for a different PC shop...or learn to do-it-yourself.

**ILuvDetailing** · March 23rd, 2007 12:04 PM

try to reseat your video card. If it still doesn't work then its time to get a warranty replacement.

This is tricky, if the computer shop doesn't budge then try my suggestion.

Finally learn to DIY, get a DVD burner to backup your files or an extra hard drive, the peace of mind and safety net it gives will be worth every penny you'll spend.

**roninblade** · March 23rd, 2007 12:12 PM

time to move to another shop.
mukhang nangloloko yan.

time na din to learn more about the computer.
hindi na kelangan dalhin sa shops kung data transfer lang.

**ess** · March 23rd, 2007 12:28 PM

May I know the name of that GH PC shop?

**Syuryuken** · March 23rd, 2007 01:09 PM

Negligence ng shop yun. Dapat test muna nila yung old PC bago nila binuksan para makita nila at ng may-ari na walang problema.

Maraming ganyan na technicians bukas ng bukas tapos sasabihin nila na may sira. Katulad ng kasama nating tsikoteer (si GS) ipinunta niya sa Villman sira daw yung video card niya kasi hindi na umiikot yung fan kaya napilitan na siyang bumili ng bago

Baby oil lang katapat ng hindi umiikot na fan kung sira man talaga ang fan may nabibili namang pamalit.

**userfriendly** · March 23rd, 2007 01:18 PM

Hindi ba normally 1 year warranty ang PC parts? If its only 9 months old and still under warranty then tell them so.

Still the easiest way will be to DIY. Most PC problems are easily fixed by DIY.

**metatron** · March 23rd, 2007 01:58 PM

Originally Posted by userfriendly

Hindi ba normally 1 year warranty ang PC parts? If its only 9 months old and still under warranty then tell them so.

unfortunately, andaming pc shops ngayon na ginagawang 6 months na lang ang warranty period. they earn so much more in the process kasi sa major pc parts distributors, 1-3 years ang RMA (Return Merchandise Authorization).

if the item was returned outside of the shop warranty period but within the distro's RMA period, the distro almost automatically gives a replacement for the busted item - which the shop can repackage as a new unit if not bolted into "new" pc package deals.

better check with your favorite pc shop's warranty guidelines para sigurado na you at least get 1 year warranty for the stuff you buy.

*Bry
echo ko lang concern ni ess. sabihin mo na sa amin shop name.

**Syuryuken** · March 23rd, 2007 02:34 PM

Sa PCBodega at Risingsun maganda 2 years ang warranty nila.

**Bry** · March 23rd, 2007 03:58 PM

Originally Posted by Syuryuken

Negligence ng shop yun. Dapat test muna nila yung old PC bago nila binuksan para makita nila at ng may-ari na walang problema.

Maraming ganyan na technicians bukas ng bukas tapos sasabihin nila na may sira. Katulad ng kasama nating tsikoteer (si GS) ipinunta niya sa Villman sira daw yung video card niya kasi hindi na umiikot yung fan kaya napilitan na siyang bumili ng bago

Baby oil lang katapat ng hindi umiikot na fan kung sira man talaga ang fan may nabibili namang pamalit.

Exacto! Hindi na daw umiikot yung fan, kaya kailangan ko na daw bumili ng replacement. Buti na lang hindi ako bumili. When I called their shop up kanina and I sounded pissed, biglang sabi, "ah sige sir, gagawan nalang namin ng paraan", ayun ngayon gumagana na.

The name of the shop is Standard Computer.