Ok ba sa Sykes Asia, Inc.?

[CaRGirL]

career wise roninblade meron.... as technical support, sa amin there are two different paths that you can take up.. its either you go for the technical path or go to the leadership path..

under technical path nandun yung trainings, certifications from microsoft, etc.

under leadership path yun yung mga TL, floor manager, etc..

mabilis ang growth depende sa performance mo sa floor. every 3mos you can be promoted and the salary goes ++ everytime you are promoted. + incentives every 3months...

[SIZE=2] im for technical & leadership path... [/SIZE]

[Tiny]

I've worked with SYKES between 1999 - 2003, now I am working with another Center here in Makati. In the short 3+ years, there were a lot of changes in the direction the call center industry took here and in the US.

As far as SYKES' stability is concerned, it is a stable operation, as with other call centers most of these are foreign companies and are mostly public. Their corporate financial data are available to their investors (the public) in corporate websites, or basic information and performance can be checked from Hoovers and other financial websites.

Tying all the inquiries together (the compensation package, training opportunities, and growth, work environment, security) my opinion is that it is ultimately tied to your own performance in the company. We do try to make it as pleasant as possible for each and everyone here but I would suggest the thinking that every employee everywhere would owe it up to themselves to make their own working environment a good one.

In 5 short years I've gone from agent/techsupport to implementation manager and could not see this growth elsewhere. Eventually the growth in Call Centers will slow down with the saturation but I hope that everyone would take what they learned in making this businesses run to the next company/industry they join.

Here's a helpful link about the industry your going into where it's roots are and what direction it's taking...

www.callcentermagazine.com

some of the centers you might want to check out

Sykes
Convergys
Infonxx
People Support
Sitel
APAC
Epixtar
Vision X
Teradyne (Cebu only)
HSBC
Cresent (Citigroup)
West
Accenture

Hope this helps everyone.

[CaRGirL]

I've worked with SYKES between 1999 - 2003, now I am working with another Center here in Makati. In the short 3+ years, there were a lot of changes in the direction the call center industry took here and in the US.

As far as SYKES' stability is concerned, it is a stable operation, as with other call centers most of these are foreign companies and are mostly public. Their corporate financial data are available to their investors (the public) in corporate websites, or basic information and performance can be checked from Hoovers and other financial websites.

Tying all the inquiries together (the compensation package, training opportunities, and growth, work environment, security) my opinion is that it is ultimately tied to your own performance in the company. We do try to make it as pleasant as possible for each and everyone here but I would suggest the thinking that every employee everywhere would owe it up to themselves to make their own working environment a good one.

In 5 short years I've gone from agent/techsupport to implementation manager and could not see this growth elsewhere. Eventually the growth in Call Centers will slow down with the saturation but I hope that everyone would take what they learned in making this businesses run to the next company/industry they join.

Here's a helpful link about the industry your going into where it's roots are and what direction it's taking...

www.callcentermagazine.com

some of the centers you might want to check out

Sykes
Convergys
Infonxx
People Support
Sitel
APAC
Epixtar
Vision X
Teradyne (Cebu only)
HSBC
Cresent (Citigroup)
West
Accenture

Hope this helps everyone.

[SIZE=2] pakisama na din eTelecare Global Solutions jan... [/SIZE]

[baiskee]

san ka ba pareng karl?

[karlbo]

san ka ba pareng karl?

etelecare ngayon, bukas hmm.... ewan ko lang..... tsk tsk ssshhhhh..

[marv0083]

how about convergy's??? they gave me a job offer for technical support

[ts1n1ta]

i'm one of those people interested in call centers. thanks for the link!

[alnr]

hi, im currently working as a system support engineer in a telco company. sad to say sobrang baba ng sweldo namin and napaka basic ng benefits (health card lang). meron bang position sa mga call centers na hindi shifting and mon-fri lang ang pasok preferably technical position? ito kasi ang problema ko if i apply sa mga call centers. my wife is pregnant so i need to be with her every night just in case something happens...

[karlbo]

hi, im currently working as a system support engineer in a telco company. sad to say sobrang baba ng sweldo namin and napaka basic ng benefits (health card lang). meron bang position sa mga call centers na hindi shifting and mon-fri lang ang pasok preferably technical position? ito kasi ang problema ko if i apply sa mga call centers. my wife is pregnant so i need to be with her every night just in case something happens...

mukhang malabo dude... knowing call centers operations is 24/7.... pero swerte po kung sa IT dept ka directly... but i still doubt if pang umaga lang po... 8to5pm...

[marv0083]

oks ba ang convergys any feedback on the benefits and is there pay competitive

[karlbo]

oks ba ang convergys any feedback on the benefits and is there pay competitive

ok din.... dami na lumipat from etel diyan...

[gel_salazar07]

ok jan sa convergys kaso medyo hirap makapasok. compare to other call centers.

[CaRGirL]

ok jan sa convergys kaso medyo hirap makapasok. compare to other call centers.

[SIZE=2] mas mahirap sa eTel... [/SIZE]

[alnr]

mugen, yun nga din isip ko eh. considering na malaki pa naman talaga pay dun.. haayyy... scout na lang din trabaho...

hindi ba nakakasawa work niyo dyan? ngayon kasi sawa na ako ng me kausap na client kaya mas gusto ko yung behind the operations na lang. like NOC

[ts1n1ta]

hmmm. pano yan kung ala akong background sa IT ano pa pede?
eh yung vocativ?

[gel_salazar07]

kaso handa kayong mabago ang time zone nyo? handa ba kayong i-giveup ang social life?

[marv0083]

give me some example na paanong okay sa convergy like pay, benefits, work hours, and work days

currently kasi im
thinking over my options

work in city bank as data management for 16k for 3 months contractual lang tapos open for absorption

then work in convergy makati as technical support immediate hiring na

[yan_168]

im not against call center peeps pero just want to asked you kung may career growth ba sa call center?

[karlbo]

im not against call center peeps pero just want to asked you kung may career growth ba sa call center?

scroll up....

[Karding]

Yang mga company na yan, they work for the manufacturer as a tech support/CSA di ba? Client din ba ninyo ang HP?