our family owns a unit in Icon,,, and yes,, that memo is posted in elevators,,, but i should say,,, I find the service elevator almost the same with the one provided for tenants/owners, or guests... and it's even wider in space,,, for delivery purpose,,, and i do not find any issue, I even take the service elevator since it is located just beside the entrance lobby whereas the regular elevator is located near the pool area. ,,