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  1. Join Date
    Oct 2002
    Posts
    13,415
    #11
    Parehas mali, malas lang nila nagtagpo sila hehe... Pero tama sinabi ng caller, di naman nya minura yung csr hehe.

  2. Join Date
    Oct 2002
    Posts
    22,658
    #12
    Kung afford niya pumunta ng U.S., bakit hindi niya ma-afford mag long distance ng tatlong minuto para sabihin yung itenerary sa kamag-anak niya dun? Nag-aksaya pa siya ng panahon makipagmurahan. hahahaha.

    Wala din bang e-mail o text ang kamag-anak niya. Hina naman ng diskarte nun.

    http://docotep.multiply.com/
    Need an Ambulance? We sell Zic Brand Oils and Lubricants. Please PM me.

  3. Join Date
    Jun 2006
    Posts
    2,027
    #13
    Quote Originally Posted by cablespy View Post
    The girl forgot to press the mute button. narinig tuloy sya, wawa naman.
    yan din naisip ko, hehe. madami din malakas magmura na agents, pero siyempre naka-mute. hindi naman minura nung caller yung agent eh, yung minura niya yung problem niya, parang expression lang. yung mura ng agent naka-direct sa caller. mali parin yung agent, kasi expect mo na iba-ibang klaseng tao ang makakausap niyo. pero tama din kayo, ala talagang modo yung lalaki, hehe.

    baka palusot lang nung guy yung tatawag sa U.S., mag-pr0n lang yun, atat lang

  4. Join Date
    Oct 2002
    Posts
    13,415
    #14
    Doc, di naman porke makakapunta syang US may pera ang tao hehe.

  5. Join Date
    Jun 2006
    Posts
    2,027
    #15
    sa smart bro may ganyan din. tumawag ako sa customer support nila, may nagmumurang CSR sa background, .Tinanong ko kung sino yun? tumawa lang yung csr na kausap ko.

  6. Join Date
    Oct 2002
    Posts
    5,235
    #16
    the guy should have just use the IDD feature of his phone and not rely on the internet. we were talking about this last night over dinner with Tess's team. nagulat siya kanina when i told her nasa tsikot na yun recording. Pero syempre mali din yun csr na murahin yun customer at lumabas yun breeding naman ng caller.

    theveed:::parng ka boses mo nga :D

  7. Join Date
    Dec 2002
    Posts
    105
    #17
    hehehehe....already experienced the same

    am a L2 tech support agent based here in canada and im getting escalations from L1 agents there are some instances na yung mga L1 agents are making invalid escalations so syempre i ask questions from L1 agent then all of a sudden bigla na lang ako minura(P.I.M.) ng L1 agent(maybe he forgot to mute) napahiya yata sa tanong ko....ang masama pa e pilipino din ang nagmura sa akin...

    during that time nakarecord lahat ng calls namin, but hindi ko na lang pinatulan..

  8. Join Date
    Oct 2002
    Posts
    22,658
    #18
    Quote Originally Posted by theveed View Post
    Doc, di naman porke makakapunta syang US may pera ang tao hehe.
    Hindi naman siguro masisimot ang savings mo for a 3 minute call.

    http://docotep.multiply.com/
    Need an Ambulance? We sell Zic Brand Oils and Lubricants. Please PM me.

  9. Join Date
    Oct 2002
    Posts
    5,235
    #19
    minsan kasi may mga off days talaga ang tao. dapat yun escalate na ni csr sa TL niya.

  10. Join Date
    Oct 2002
    Posts
    2,377
    #20
    sayang. hindi ko mapapakinggan, blocked dito mga wav files e.

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Hehe, buhay call center.