Globe Subscriber Gets Billed for PHP3 Million (US$79,820)

[piscesboy]

Elmer de Guzman just came from a long trip abroad and he was happy to finally be home. That is until he received his monthly bill from Globe Telecom, his mobile data provider. For the period between October 24 to November 23, Elmer was charged a staggering P3,272,623.38 (approximately US$79,820.00).

for more details:

Globe Subscriber Gets Billed for PHP3 Million (US$79,820) | Kicker Daily News

globe user din ako pero internet lang (wi-max)

[yebo]

e bakit naman kasi naka-data roaming? or even calls? lintek naman dapat ang i-roaming mo lang e text, at naka-all calls barring ka para di ka matawagan at text lang ang pwede. pag andun ka na sa abroad e di bumili ka ng sim card ano! passport lang naman ang need mo i-present para makabili ng sim card. meron pa nare-rent na cel phone sa airports. tanga na inutil yan!

at bakit siya naka-data roaming? tweet-tweet-tweet! tsismosang bakla pati utot naka-tweet!

[piscesboy]

Puso mo sir

Magpapasko pa naman. Hehe


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[yebo]

tagal ko nang naka-roaming, text lang. kaya di pa umaabot ng 1.2k roaming bill ko.

may free wifi sa airports. hotels. starbucks. shopping centers. restaurants. bars. pati massage parlor may free wifi na ngayon, at kung wala e maki-internet ka na lang dun sa phone ng masahista mo.

[oj88]

Sinisingil din ako before ng Globe ng P25k for unli-data roaming charges sa HK. Although, nag avail din ako ng bridge data roaming.

But it ended well for me... isang tawag lang sa dispute dept. nila, inayos account ko at nag-reflect na yung tamang charges on the next bill.

[Retz]

tama lang 25 or 30k but 3M? no way!

[BratPAQ]

e bakit naman kasi naka-data roaming? or even calls? lintek naman dapat ang i-roaming mo lang e text, at naka-all calls barring ka para di ka matawagan at text lang ang pwede. pag andun ka na sa abroad e di bumili ka ng sim card ano! passport lang naman ang need mo i-present para makabili ng sim card. meron pa nare-rent na cel phone sa airports. tanga na inutil yan!

at bakit siya naka-data roaming? tweet-tweet-tweet! tsismosang bakla pati utot naka-tweet!

Pano ma-a-upload yung mga selfie sa ibang bansa kung di naka data roaming? Gusto mang inggit ng selfies eh, ayan pang-inggit nya ngayon yang 3M bill nya.

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[170kphlang]

magpre-paid nalang kasi, gaya ko naka-prepaid hanggang ngayon :D old school

[_Cathy_]

Dapat pala matuwa na ko sa recent P8k bill ko sa Globe On my most recent trip, I was on roaming too. But I was only texting though I can still make/receive calls. What I did was to buy a local sim.

Sobrang mahal ng roaming data charge talaga kaya kuya ko nag data roam ng unli, I think it is USD15 per day. Bakla ba? Kasi may officemate ako na bakla umabot din ng 200k plus ang bill. Buti winaive ng Globe. Though he admitted na ginamit nga niya yung internet abroad

[xagent_orangex]

parang may mali..hindi ba may "credit limit" din ang postpaid?

mine before (sun cell), ginamit ko for roaming, tawag at text (hindi ko kasi alam na ganun pala kataas ang rate) tapos biglang nagtext na na-reached na daw ang limit ko then wala na outgoing/incoming calls at text incoming nalang. limit ko noon is 2500 lang.

[_Cathy_]

Yup pero di nasusunod ang credit limit.

[boybi]

Kahit di nasusunod ang credit limit, dapat makikita ng system nila yan na sobrang taas na ng bill.

When I'm abroad, I always subscribe to bridge data roam. Unli-internet na and unli call and text using viber. Pag may tawag or text sa akin na hindi naka viber, inform ko office staff ko through viber to call back that person.


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[Retz]

Globe wants viral post about P3M+ bill taken down | NewsGraph

[piscesboy]

eto naba ang katapusan ng mundo este globe? hehe!

[radz15]

Wala bang anti bill shock ang globe? :D

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[Monseratto]

Na reversed na daw yung charges. Nakapromo kasi...

BILL SHOCK | Globe explains P3 million mobile phone bill
InterAksyon.com · Wednesday, December 11, 2013 · 5:09 pm


MANILA, Philippines — One post-paid subscriber got the (bill) shock of his life when he received the latest billing statement from his telecom provider — P3,272,623.38 in total.

The bill shock went viral on social media prompting Globe Telecom to release a statement on the matter.

Early today, Globe clarified the issue that subscriber De Guzman encountered with his mobile phone bill was an “isolated case”, saying “We acknowledge that Mr. De Guzman did enroll in the Bridge DataRoam Unlimited promo last November 10, 2013. By enrolling in the promo, the subscriber would not have to pay the regular rate of P2.51 per 10 kilobyte of data.”

Based on the telecom’s record, De Guzman’s data usage reached 11,139,210 KB (over 10 Gigabytes), which would amount to more than P3 million inclusive of surcharges and VAT.

Unfortunately, the “system did not apply the correct zero rate for promos on the data usage which inadvertently caused the bill shock”, based on the initial findings of the telecom.

“We are taking a proactive step to investigate if there are similar instances in areas other than the UAE where the BDU Roaming promo is being offered,” Globe said in the press statement.

Globe also said that the telco has already reversed the charges to reflect the correct amount in the subscriber’s billing statement. Assuring subscribers that “queries on their billing statements are welcome and clarifications will continue to be given priority by our customer service personnel.”

InterAksyon.com is the online news portal of TV5, which is operated by the PLDT group, a main rival of Globe Telecom in the telco space.

BILL SHOCK | Globe explains P3 million mobile phone bill | Infotek News: InterAksyon.com

[Batangenyo]

Swerte pa pala ko 75k bill ko last trip to SG ko pero isang tawag lang sa globe hotline 7k lang tamang bill ko hindi kase nagrereflect sa kanila yung mga reg unli data roaming and calls kaya nagkakaganun siguro


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[xwangbu]

naka-globe prepaid ako na naka-roaming din.
yung php300 n load ko nageexpire pa yun. :D

[boybi]

Yung friend ko na bill din pala ng Globe ng almost 400K. Dahil din sa data roaming. Nag subscribe din sya ng BDU pero hindi din nagreflect sa account nya yung unli internet.

Since the start of this year, magulo ang BDU ng globe. May dispute din ako sa mga bills ko na double and triple charge ako sa BDU. Hindi kasi ako nakakatanggap ng confirmation text kaya nag subscribe ako ulit, but before subscribing again, tumatawag muna ako sa hotline to make sure na hindi nga pumasok yung subscription ko. Pero pag dating ng bills ko, double charge ako sa isa, and triple charge naman dun sa isa. Until now di pa rin narereverse yung charges.


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[jodski]

Nagtitipid kasi sa masyado IT Development team nila eh puro outsource na madalas walang continuity ayan tuloy