They have also replied to me already. As what flowjy said, yes there's a fee and need to send them a pic of myself with my car, the latter causes the delay
Hey Roxy! Good to know they got in touch with you na. Don't be shy, we're all nice guys & girls there.
personally, i'd think thrice, before buying that toyota brand new rack and pinion, to fix my 2003...
rack and pinion repair