Bmd motors, bulacan

[rikibike]

yo guys,
i bought my xuv last year sa BMD motors sa plaridel dito sa bulacan, and since then, dun ko lang pinapa-service sasakyan ko.
i just want to share with you my experience dun last friday(may 28).
i was there at 8am-11:30am, pinacheck ko kung ano ung grinding sound sa rear wheels nung minsang umatras ako(hinala ko e sa brake drums), anyway, nung matapos na ung job, palabas na ako sa service area, i found out na nawawala ung keychain na naka-kabit sa remote control ng stereo ko, add to it, nawala sa settings ang stereo at ung setting ng thermostat ng aircon, which means na may gumalaw sa stereo at aircon, right?
i called the attention of the service manager and supervisor, tinawag lang nila ung 3 guys na humawak sa car ko, and it is but natural na itanggi nila na may kinuha sila na hindi kanila.
i told them na maliit na bagay lang yun, pero sa maliit nagsisimula ang malaki di ba?
ang hindi ko ikinatuwa ay yung ipilit nila sa akin na nuong hinawakan nila ung car ko ay wala na daw ung keychain, damn!
para naman nila akong ginagawang tanga diba? o di kaya ginagawa naman nila akong ulyanin, too bad.
ni hindi man lang sila nag-excert ng effort para malaman kung sino talaga ang nakakursunada sa keychain ko(an anodized scorpio shaped aluminum tansan opener na worth ten pesos sa divisoria).
nawalan na tuloy ako ng gana sa kanila, and malamang na un na ang last time na ipasok ko ang car ko dun....
i just want to know your reations kung sa inyo nangyari yung ganun...
more power to tsikot and happy and safe driving to all........

[Torque Master]

i two had a bad experience with "some" of the people there in BMD. Over all ok BMD sa service nahaluan lang ng bugok na itlog... like S.A. na mahilig mag ibento ng scary stories just to push you to sell your car at my "buyer daw cya" as expected babaratin nya kasi lalaki pa daw sira kaya ganun presyo lang ng car ko...

Di pa naman ako nananakawan (i think so)

Mag ingat na lang tayo sa pag iiwan ng car kahit casa pa laluna kung matagal na mag stay dun... ingat sa matabang maitim na lalake S.A. cya dun at batikan sa UNDER THE TABLE transactions why do i know? biktima rin ako ng ka kupalan nyan...anyway theres no free lunch naman diba so bahala na karma sa kanya

Clue ba kung sino? F_DEL hehehehe fill in the blank

[white xwind]

wow matagal na ata ako talaga hindi nakakabalik dun.. marami na nga sigurong bulok dun. anyway thanks for the headsup mga sirs! :D

[Benzmizer]

That's sad to hear.....

I would suggest that you write to ISUZU HQ and formally air our your concern. Personally, I find it unfair to HQ and the owner of the dealership if only one or so of it's personnel is putting the whole ISUZU brand and dealership network in bad light. based on experience (not necessarily ISUZU), HQ would take this concern seriously and get to the bottom of it.

[TholitzReloaded]

That's sad to hear.....

I would suggest that you write to ISUZU HQ and formally air our your concern. Personally, I find it unfair to HQ and the owner of the dealership if only one or so of it's personnel is putting the whole ISUZU brand and dealership network in bad light. based on experience (not necessarily ISUZU), HQ would take this concern seriously and get to the bottom of it.

I want to share my experience with Isuzu Pasig although their parts requisition had problems it took awhile before they were able to get the parts from Isuzu Plant. However, I would like to commend one of their employees for being honest. Here's what happened it was the 3rd time I brought my crosswind to be repaired, 1st was when it was inspected, 2nd was when i brought my crosswind only to find out that I my car will not be repaired and just wait there until parts becomes available which btw, they dont know exactly when. so on the 3rd time parts were already available I verified it and finally they are going to start repairing my crosswind.

I brought it inside the casa, and gave the keys to the Guard, the advisor told me that someone will check the car and give me a checklist. i was about to leave when I notice that my wallet was missing. At first I thought I lost it elsewhere since i remember putting it in my pocket when I left the car. Fortunately the one who inspected the car was honest enough to even write the wallet in the checklist and told me "Sir yung wallet nyo po nasa Crosswind sinulat ko narin po sa Checklist". buti nalang may mga honest na gaya ng taga Isuzu Pasig. To recognize yung ginawa nung tao I informed the Service Advisor of what happened.

Kahit pano nakabawi yung Isuzu Pasig sakin dito. =)

[blue_gambit]

I want to share my experience with Isuzu Pasig although their parts requisition had problems it took awhile before they were able to get the parts from Isuzu Plant. However, I would like to commend one of their employees for being honest. Here's what happened it was the 3rd time I brought my crosswind to be repaired, 1st was when it was inspected, 2nd was when i brought my crosswind only to find out that I my car will not be repaired and just wait there until parts becomes available which btw, they dont know exactly when. so on the 3rd time parts were already available I verified it and finally they are going to start repairing my crosswind.

I brought it inside the casa, and gave the keys to the Guard, the advisor told me that someone will check the car and give me a checklist. i was about to leave when I notice that my wallet was missing. At first I thought I lost it elsewhere since i remember putting it in my pocket when I left the car. Fortunately the one who inspected the car was honest enough to even write the wallet in the checklist and told me "Sir yung wallet nyo po nasa Crosswind sinulat ko narin po sa Checklist". buti nalang may mga honest na gaya ng taga Isuzu Pasig. To recognize yung ginawa nung tao I informed the Service Advisor of what happened.

Kahit pano nakabawi yung Isuzu Pasig sakin dito. =)

Ok tong branch na to, had my truck repaired there a few years ago. Insurance covered it. Nung makuha ko sya, na detail na din yung looban parang bago. I was trying to give a tip to the service advisor but he wouldn't take any. Thats good service...

[rikibike]

[quote=Benzmizer;1484898]That's sad to hear.....

I would suggest that you write to ISUZU HQ and formally air our your concern. Personally, I find it unfair to HQ and the owner of the dealership if only one or so of it's personnel is putting the whole ISUZU brand and dealership network in bad light. based on experience (not necessarily ISUZU), HQ would take this concern seriously and get to the bottom of it.[/quote
thanks benzmizer, i already e-mailed my concern sa HQ ng isuzu and they assured me na they will look into the matter, nakausap ko na din ang manager ng bmd, but to my disappointment, wala akong assurance kung ano ang gagawin nila, advice pa ng SA, next time, wag na lang daw mag-iiwan ng mahalagang bagay sa sasakyan? tama ba ung ganung advice? napagalitan pa ako.....

[rikibike]

i two had a bad experience with "some" of the people there in BMD. Over all ok BMD sa service nahaluan lang ng bugok na itlog... like S.A. na mahilig mag ibento ng scary stories just to push you to sell your car at my "buyer daw cya" as expected babaratin nya kasi lalaki pa daw sira kaya ganun presyo lang ng car ko...

Di pa naman ako nananakawan (i think so)

Mag ingat na lang tayo sa pag iiwan ng car kahit casa pa laluna kung matagal na mag stay dun... ingat sa matabang maitim na lalake S.A. cya dun at batikan sa UNDER THE TABLE transactions why do i know? biktima rin ako ng ka kupalan nyan...anyway theres no free lunch naman diba so bahala na karma sa kanya

Clue ba kung sino? F_DEL hehehehe fill in the blank

haha! i know him, may nakalimutan kang clue, may nunal sa mukha...

[Torque Master]

yup may nunal sa muka
medyo hawig kay "mang temi"

may talyer sya na pipapatakbo sa labas at syempre secret lang yun... dun ka nya yayayain mas mura daw! pero wala warranty di tulad ng casa pag di ka nakuha yari ka naman...

F_DEL - sir wala kami available na ganyan parts dito pahanap nalang tayo sa labas (capalangan). yari kana pag medyo paniwalain ka gaya ko dati mapapapayag ka kasi nga mura... 50K is not mura considering 30K lang pala kuha niya sa capalangan tst tst at lunch money na nya yung 20K

a very expensive lesson for me... never again.

grrrrrrr bwesettttttt

[mackywacky]

[SIZE=3]This surprised me because I also brought my car for servicing in BMD Bulacan. I'm living in Caloocan but have relatives in Bulacan. Someone refer me to try their service and I tried since I saw they had an award as service center of the year or best in customer service I think. I forgot the exact award at anong year yun. Based on my experience ok nmn yung service nila. Very accommodating ang SA na sumalubong sa min. We went there for PMS by appointment last May. Nandun na kami before 8:00 binalikan na lang naming yung sasakyan nmn before 12. Before we left, kinausap kami nung SA konting explanation sa gagawin at pinapirmahan sa min yung checklist before gawin yung sasakyan including yung mga coins sa dashboard, mga 30 or 40 pesos din ata yun. Even yung mga CD kahit pirated nakalist. We received a text message coming from one of the SA sabi nila pwede na kaming magpunta kasi tapos na yung PMS nasa washing na. 11:30 dun na kami. Kinausap uli kami nung SA inform us na ok na at yung mga pinagpalitan na piyesa nasa likod ng sasakyan nakaplastic. Wala nmn nawala na gamit sa min. After that binigay na sa min yung bill at ngbayad na kami. After paying, the SA handed me the key and escort us while leaving their service area. Ang nagustuhan ko pa sa service nila after 3 days my tatawag sayo to check if ok yung naging service nila. It's a good thing na may follow up call sila kasi masasabi mo agad if my problema yung gawa nila. I'll check next time na magpaservice ako if I will experience the same. [/SIZE]

[RL Pabion]

I'm a costumer of BMD motors, bulacan for almost 4 years. I always trust them in handling my Dmax. Wala nmn akong nakikitang problem sa kanila. In fact, they are very good in terms of accommodations. They treat my car nicely and carefully. BMD's personnels are doing their job greatly. And they even check other parts of the car kahit na wala iyong problema. They are also suggesting good things that can make my car better. Tama lang na makarecieve sila ng awards. Great Job for the BMD's staffs and personnels.

[rikibike]

thanks benzmizer, advice taken......

[Vidal Trucking]

Good Pm to all! I just want to thank all who commented. But sad to say I'm very disappointed for what happened. Nangungulit paden si FIDEL VICENTE at BERNARD BALAWAG and tumatawag and they proposed na kung ndi daw ipapainstall yung shock absorber ay ibabalik nalng yung 30,000 na napaghahatian nila. Kung gusto ko daw ipainstall sa Freeway Baliuag dahil may mga tao daw sya dun. At kung ayaw nmn nya sa freeway ay sa bahay na lang, Sunday kahit kuhanin daw yung unit dto sa bahay ko at sa Bustos nila gagawin. Ang akala nmn nila eh maloloko pa nila ko. Eh ang damidami na rin nyang naloko pero ngayon for the last time nding ndi na nila ko maloloko. Thank you nalang for those who showed-up thier concerns. I wish wala na silang maloko. Kasi ang damidami din nilang contact.

[Gecko Guy]

Taga bustos pala yung wlalanghiyang Fidel na yan sir? san po? pa-hunting natin if you want....

[Benzmizer]

Good Pm to all! I just want to thank all who commented. But sad to say I'm very disappointed for what happened. Nangungulit paden si FIDEL VICENTE at BERNARD BALAWAG and tumatawag and they proposed na kung ndi daw ipapainstall yung shock absorber ay ibabalik nalng yung 30,000 na napaghahatian nila. Kung gusto ko daw ipainstall sa Freeway Baliuag dahil may mga tao daw sya dun. At kung ayaw nmn nya sa freeway ay sa bahay na lang, Sunday kahit kuhanin daw yung unit dto sa bahay ko at sa Bustos nila gagawin. Ang akala nmn nila eh maloloko pa nila ko. Eh ang damidami na rin nyang naloko pero ngayon for the last time nding ndi na nila ko maloloko. Thank you nalang for those who showed-up thier concerns. I wish wala na silang maloko. Kasi ang damidami din nilang contact.

Taga bustos pala yung wlalanghiyang Fidel na yan sir? san po? pa-hunting natin if you want....

Hey, calm down guys. I have sent a PM to both Sherwin and Choyjo in the hopes I may be able to help them resolve this case.

As far as I am concerned, if Mrssrs. Vicente and Balawag are guilty of what is accused of them, their employment would surely be in jeopardy.

[Torque Master]

Let's hope and pray na hindi konsintedor ang mga big boss ng dalawang kupal na ito. Because i have been sending e-mails for the pass few days to their sales and HRD department and still walang reply.


May talyer yang si Fidel sa labas ng CASA malapit lang mga 15 mins away lang im not sure of the exact address pero dun nya dinadala mga nasusulot na cliente na namamahalan sa price ng casa. in the hope of paying less but in the end you actually pay more than you should. WITHOUT warranty and receipt.

[Vidal Trucking]

Good day to all! I just want to share my bad experience with BMD Motors Bulacan. I am owning an ISUZU DMAX with plate no. ZWP-685. Last Nov. 2010, I dropped-by to inspect some problems in my unit. And FIDEL VICENTE entertained my consultation, then he asked his service technician to inspect it. And then FIDEL VICENTE returned to his technician to ask what is the problem. And they came with the result that it is needed to change the Turbo Intercooler of my unit. But as far as i know ang natakbo ko lang ay more than 90t km. Kaya nadissapoint ako sa ISUZU dahil ang alam ko maganda ang performance at quality niya. And i asked FIDEL na kung pwede mai-claim ng warranty because it is unexpected for me na more than 90t lng ntakbo ng unit ko ay kelangan ng palitan. And then FIDEL VICENTE and BERNARD BALAWAG approached me again na hindi na daw pwedeng mai-claim ng warranty dahil more than 90t na ang natakbo ng unit ko kaya sabi ko sa kanila baka pwedeng ilapit sa higher management. And they said that they will just call me if it can be claim by the warranty. The following day, FIDEL VICENTE called me and said that ndi na tlga pwedeng i-claim ng warranty. Pero ang sbi sa akin my paraan nmn dw para mapalitan dahil may tutulong sa kanila na taga planta na ang babayaran ko lng ay worth 30,000 kaya ang sabi ko ang mahal naman. Nagmagandang-loob pa nga siya na linisin na lng dw mabuti ang unit ko na free-of-charge. Sa kagustuhan kong mpagawa yung unit ko ay pinaproceed ko na sa kanila. And the after that tumawag sa akin si FIDEL na okay na yung unit ko. Kaya sabi ko kukuhanin ko na lng. At ang sabi nya magkita na lang dw kmi sa Jollibee Baliuag at doon na ko na lng kuhanin yung unit ko. And then nagkita na kame and i asked for the Official Reciept and yung pinagpalitan. Ang sabi nya ittawag na lng dw nya sa akin. So after 3 days i called him to follow-up for the reciept at yung pinagpalitan. And he reply na tatawag na lang dw sya ulit pag ready na. Same day, tumawag sa akin si BERNARD BALAWAG na yung pinagpalitan nung Turbo Intercooler ay trade-in na, dahil sa mura ko lang binayaran dahil and sabi nya sa aken and halaga noon ay worth 68,000. Nagmagandang loob ulit si BERNARD BALAWAG na yung shock absorber nalang yung papalitan sa unit ko in free-of-charge. Kapalit ng ndi nila pagbibigay ng reciept at pinagpalitan. Kaya doon na ako nakapagisip na niloloko ako ni BERNARD BALAWAG at FIDEL VICENTE Dahil nagpagawa ako sa kanila ng maayos pero sa bandang huli ng hinahanap ko yung reciept at pinagpalitan ay ndi nila maibigay sa akin. Ang ibig sabihin naperahan ako ng dalawa at ng sinasabi nila na taga planta na kausap daw nila. I'm very disappointed for what happened. I trust them to be the one to handle my unit but niloko lng nila ako dahil tumawag ako sa kakilala ko sa Toyota na possible naperahan ako ni FIDEL VICENTE at BERNARD BALAWAG at yung sinasabi nila na kausap sa ISUZU Laguna. Kaya mahirap ng magtiwala sa mga tao na nanloko sa akin.

[badaboom]

you can request your atty. to help you with that and makakatulong kung magfile ka ng complaint kahit simpleng blotter sa pulis para in the long run mas matibay evidence mo.

[uls]

that happens often pag dating sa repair ng turbo

ayaw kasi gumastos ang mga may ari

so mga mekaniko nag oofer ng low priced option

ang ginagawa ng mga mekaniko nililinis lang yung turbo

walang pinapalitan na piesa

[sanik]

that happens often pag dating sa repair ng turbo

ayaw kasi gumastos ang mga may ari

so mga mekaniko nag oofer ng low priced option

ang ginagawa ng mga mekaniko nililinis lang yung turbo

walang pinapalitan na piesa

Bro yang BMD Motors na yan taga dito sa amin yan sa tondo manila and also yung may ari nyan nkita ko na.