Open letter to hyundai asia resources inc - accent 1.4 mt 2012 issue

[behaveddriver]

Hi,

ISSUE:
Knocking and low power Hyundai Accent
ECM Failure
Dealer: Hyundai Quezon Avenue

Earlier today I brought my Hyundai Accent 1.4 MT at Hyundai Quezon Avenue for my 1k PMS. I couldn't bear the knocking problem and low power so I asked the SA to have the ECU updated using your Euro 2 ECM.

The knocking issue was lessened but what's worse is that extreme low power is evident in this case! I had to step on the pedal about 3-4k rpms or even more to get the car moving and interestingly enough the car went from fuel efficient to gas guzzling machine!!! Not only that, the engine noise had increased terribly! NO EXAGGERATION!!!

What's best about today, around 11pm along SLEX (Saturday 25.02.2011) the accent's check engine light lit up and the engine died down!!!!! I WAS WITH MY WIFE FOR CRYING OUT LOUD IN THE MIDDLE OF THE NIGHT!!!! A BRAND NEW CAR WITH ONLY 1 MONTH USAGE???????

I tried to start the engine but to no avail. Was about to call the towing service but I thought of troubleshooting by removing the negative battery terminal for a few minutes and placed it back again, well it did start. Thank Goodness! Congratulations HYUNDAI ASIA RESOURCES INC. for bringing this defective unit here and luckily I'm the only one in this so I will demand...

Replace my unit as soon as possible!!!

If you can just imagine the desperation and frustration i have now, I hope you take action immediately!

I sent you people my first email last week and I didn't hear anything from you!

This will be my final plea as your customer to please take action or I would be forced to resort in legal remedies.

Do contact me as soon as possible!

Regards.
behaveddriver
0915 990 8008

[behaveddriver]

To: Ms. Fe Perez-Agudo (HARI CEO)
Mr. Amado San Juan (Hyundai Quezon Avenue/Commonwealth CEO)

Kindly take action.

Regards.
behaveddriver
0915 990 8008

[tidus1203]

Parang pumapangit nanaman quality ng Hyundai... When I bought my Santa Fe I really though that Hyundai now buils solid and reliable cars. Pero now parang its going downhill...

Make no mistake, other cars also have problems. But they are addressing it and some are already resolved. Etong engine knock na ito, walang kamatayan. Tagal na nito!

[erj22]

we should be calling HARI and all dealership owners to look into this issue as soon as possible. they will burden all this issues in the end if not addressed immediately. why not call them out and set a meeting with all accent owners who have different issues. kaya nga bumili ng hyundai cars kasi nabilib mga ito na matatag at euro standard, kaso iba na nangyayari. HARI / dealership owners, siguro naman ayaw niyo malagay sa bad publicity...

[Starex_Gold]

Parang pumapangit nanaman quality ng Hyundai... When I bought my Santa Fe I really though that Hyundai now buils solid and reliable cars. Pero now parang its going downhill...

Make no mistake, other cars also have problems. But they are addressing it and some are already resolved. Etong engine knock na ito, walang kamatayan. Tagal na nito!

Andun pa tayo sa panahon ng swerte, tidus

Kaya nung 2011, kesa Elantra ang kunin, Sportage na pinili ko. Haha.

[rmsoriano]

And to give you feedback mga sirs, here in Hyundai Pampanga, they do even claim na hindi nangyayari itong mga issues na ito sa mga accent units na release nila....

[pop3corn]

even if premium gasoline ba this car still has knocking issue?

[CVT]

And to give you feedback mga sirs, here in Hyundai Pampanga, they do even claim na hindi nangyayari itong mga issues na ito sa mga accent units na release nila....

Based on the numerous accounts in this forum,- that is a lot of bull!.... :twak:

15.0K:smoke:

[bratski]

Behaveddriver,
I feel your pain bro, i also have a knocking and low power accent, bought it may 2011, been on numerous trips to my dealer Hyundai e. Rodriguez and a second dealer Hyundai greenhills to fix the problem, almost a year now still the same knocking problem. Now i would make an educated guess that my engine internals are f*cked up from all that knocking and low power from almost a year of ownership. every visit to the dealership and they would only update the program of the ecu, road test here and there.
I have lost count on how many programming versions they updated my ecu with, from euro 1 to euro 2 to version 1 and 2 and version $h!t. I must admit that i am a Hyundai lover before this accent incident, having 3 models in my garage right now. Although my other hyundais are relatively problem free, so far....(knock on wood).i would never again buy a Hyundai a long as HARI is the distributor.
Oh i forgot to mention that i also almost had an accident when my unit was on low power mode. I wrote numerous letters to hari and numerous phone calls to the service advisor but until now no effort on their part to appease the customer.
HARI was able to respond promptly to my emails but all they say is that we will coordinate with the respective dealer, so its now a waiting game for me

[pekekek]

In fairness to the brand, i think all car makers have lemon units, not only hyundai. And its unfair to judge the brand without solid facts on the on the number of defective units that has been reported. However, i agree with the thread started that HARI's response was far from pacifying the customer. It is really hardto convice a manufacturer to replacethe unit here in our country but they should atleast take extra care or give special attention to cases like these.

If there is one thing i dont like with hyundai, its their after service. Too far from their japanese counterparts. Oh well, I love the car but not the distributor.

[Starex_Gold]

^ Agree. I still prefer Honda's maintenance scheme Well organized.

[bratski]

And to think ang dami kong nakikitang new accent sa road, they don't know what they're getting in to. i already warned my relatives not to buy the accent. Its a hit and miss thing. Pero personally i wouldn't buy another Hyundai vehicle again considering their lack of action on my complaint.

[pekekek]

Again it is unfair to judge the brand. We have 3 hyundais now, tucson diesel, sonata premium and genesis 3.8. We have no problem with them except for a backup sensor ng sonata which was dedective. The casa checked and approved replacement but it took HARI 2 months to bring the part. Pinadala ba ng korea yung part? Sus, sa dami ng hyundai casa wala ba silang makuha na part? This is my biggest regret with buying hyundai, the lousy after sales service. Dapat ata sa hancar nalang ako bumili, HARI is too busy to attend to their end users. Ang layo nila sa HCPI.

[mda]

Again it is unfair to judge the brand. We have 3 hyundais now, tucson diesel, sonata premium and genesis 3.8. We have no problem with them except for a backup sensor ng sonata which was dedective. The casa checked and approved replacement but it took HARI 2 months to bring the part. Pinadala ba ng korea yung part? Sus, sa dami ng hyundai casa wala ba silang makuha na part? This is my biggest regret with buying hyundai, the lousy after sales service. Dapat ata sa hancar nalang ako bumili, HARI is too busy to attend to their end users. Ang layo nila sa HCPI.

With all due respect sir,

HARI is the Hyundai brand here (grey market dealers aside). They can theoretically have the worst cars in the industry but if they have the best after-sales service, mabango ang pangalan nila sa mga end-users.

In this case, it looks like the reverse.

[behaveddriver]

Hi guys, just an update. I brought in the car at Quezon Avenue yesterday. On board was an OBD scanner, assistant manager and 2 technical people monitoring the car's condition. The ACCENT was driven along NLEX, exiting tabang and back to manila. It's funny though that they couldn't see any problems such as low power and knocking. I haven't been able to peek in so as I can check if there were really no errors scanned by the OBD as I was the one driving.

Nevertheless, the assistant manager was very concerned as well and advised me that once the new ECU ordered abroad arrives, we will have a stringent check of the car. Again, this responsibility falls within dealership level and not distribution.

I'm pretty sure HARI is aware of all these and they let their dealers take care of the problems. WE CANNOT, THEREFORE, IGNORE THE FACT THAT THEY (HYUNDAI ASIA RESOURCES, INC.) HAD IMPORTED CARS FROM KOREA THAT WERE DEFECTIVE AND DOES NOT ADDRESS THESE CONCERNS IN THEIR LEVEL.

It was pretty evident in their letter, they cannot accede to such demand, what protection does a consumer have in this case? Kawawa ang mga dealers for sure. HARI's & Hyundai's reputation will SOON decline down to the pit if they continue to turn a blind eye on these matters.

Also, to comment on the fuel quality, these ACCENTS are equipped with knocking sensors. Once knocking is detected, timing will be adjusted and retard the knocking issue. In our case, the knocking persists even if we tried different fuel brands from different petrol stations. It all boils down to the quality and HARI won't admit this flaw, hence, actions must be taken.

Actions to be taken: 1st step

So far, I have gathered quite a few problematic Accent owners. I will call on a representative from HARI and set an appointment with them to discuss these issues and get a clear picture of their process in resolving these matters. Their office is in Makati, securing an appointment with them should be rather easy. I would appreciate if you can join me guys in this meeting and once it is set, we all go there and let them hear our voices. I'm sure they will do something about it.

Also, this is open for non-accent owners as well, please feel free to join us.

I'm starting the List.

1. Behaveddriver
2. Helen
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[Mincy Maniego]

i'm so very disappointed sa HARI after reading this thread.

to think i just bought my new Accent 2012 last Dec 2011.

nanghihinayang ako sana nakita ko na tong thread na to before para hnd ko na tinuloy pagbili sa hyundai binan laguna.

and now maybe sooner or later maranasan ko na din itong mga difficulties na mga nababasa ko.

so far okay pa naman performance ng accent ko i'll continue observing and will update you guys soon.

fingers crossed!

[pekekek]

May nababasa ako mga problems sa tucson sa ibang thread on the gas variant, nothing though on my units or my friends. May nagsabi sa akin na kalampag daw lumalabas after 1 year and the notorious shift lock failure, thats about it sa tucson.

.

[WeaponX]

Ano na kaya balita dito?

*TS, any update?

[NighthawkGT]

May nababasa ako mga problems sa tucson sa ibang thread on the gas variant, nothing though on my units or my friends. May nagsabi sa akin na kalampag daw lumalabas after 1 year and the notorious shift lock failure, thats about it sa tucson.

.

kalampag is due to stablink issues.

yung shift lock failure is due to brake switch failure

[pekekek]

Ok if thats how you feel then voice it out, tell your horror story to warn others. Just give us the facts para makatulong sa lahat what to look out for.

Now if one of the 3 hyundais we own have problems anytime soon which cannot be easily resolved by casa, asahan niyo kayo unang makakarinig ng complaint ko at sunod ang DTI.

So far backup sensor pa lang ang naging problem na ang tagal palitan ng planta, kaya dismayado ako sa HARI.