Hyundai Tucson

[surg]

guys, paki-state po kung manual or auto tyranny ang tucs niyo when posting fuel consumptions. TIA again

[vojdiaz]

Mods in my Tuc:








TFR Gas Cap
Original Body Color Door Handles
Speedline LED Side Mirrors

[estib]

Mods in my Tuc:








TFR Gas Cap
Original Body Color Door Handles
Speedline LED Side Mirrors

links doesn't work

[vojdiaz]

sorry about the links, uploaded to photobucket.

[vojdiaz]

[SIZE=3]During typhoon "Egay", I had to pass by an area in Makati with water puddle due
to the flash floods. The Hyundai Tucson passed with flying colors till I found out, 2 days later, while gassing up, that my carpet was soaking wet. I have a rubber matting that's why I didn't immidiately noticed it.

I brought it yesterday to my dealer, Hyundai Global City, to coincide with my 5000 km checkup. Initial finding is that there is a loose rubber gasket under the carpet where the water seeped in. So I said, then cleaning the carpet should be covered by warranty. They said that they have no way of knowing whether the loosening of the rubber gasket was done while the car is already with me ??? I countered, "and
what business do I have to take out my carpet to reach in to that
area which might cause me to touch that rubber gasket" ???

This is on top of the ONE WEEK that I would have no use of my TUCSON!

Now, I'm waiting for another call since the service advisor has elevated the concern to his manager. It seems that they're initial reaction is to reject warranty claims.

Where should I go to complain? I'm thinking of reporting this to DTI if ever they continue their track.

Am I doing this right? TIA.

voj

p.s. Check the gaskets under the carpets on your ride. It just so happened that i passed through some flood waters that mine was discovered, you might be in the same situation unknowingly.[/SIZE]

[mazdamazda]

Ummm... define the "water puddle" that you passed by.

Most manufacturers advise against going through floods or water that is higher than the sidewall of your tire (meaning it shouldn't touch the wheel/mags of your vehicle). If you go through one - then you can't claim for warranty - it's as simple as that.

[niky]

I'm not sure.

Technically, yes, the carpet shouldn't get wet if it doesn't seep through the doors, but they're right, there's no way to tell if the rubber gasket was loose from the beginning or if it was dislodged in the 5000 kms you've been driving it or even as a result of going through the flood.

You can complain, but I doubt your complaint will come to anything.

And Mazdamazda is right... neither warranty nor insurance will cover any damage (cosmetic or otherwise) from driving through a flood.

If you drive through a flood with a loose dipstick in the automatic transmission and the tranny seizes up for that, they're not liable for the damage, as the owner's manual has strict warnings and guidelines about driving in flood waters.

You can claim insurance from flood damage if you opt for premium insurance coverage that includes flood coverage. Standard insurance packages never do.

[theveed]

Going through flood shouldn't be covered by warranty... you can claim it against your insurance, but it's technically not a car defect.

A car's interior is NOT water tight, not even a Land Rover is. If the floodwater reaches the other seams of the vehicle where air and water can seep through, it's technically not a defect.

If you went through 2" of water and water enters, then maybe that's a defect, but wading through flood water is not..

Most flooring gaskets are there to prevent excessive moisture from entering when driving in normal conditions, flood/water pressure can push those gaskets off a little and forces water in.

As a matter of fact, if you look at most vehicles' rear fender/quarter panel areas, there are vent holes near the base of the trunk, especially with Euros where batteries are often placed in the trunk.

[vojdiaz]

Thanks for the quick replies. At least, I know where I stand. Special mention to Theveed for a clear rational answer.

[Galactus]

^^^ Some cars actually have watertight interiors. I remember this French(?) manufacturer (can't remember if its Peugeot or Renault or Citroen) which showcased their car with water and several species of fish inside the interior. That was their main selling point (of course, among other things). They did away the small drip holes located in the doors.

I guess Hyundai at the very least could shampoo and dryclean the carpet and plug back the rubber gasket, for free.

[theveed]

vojdiaz: Be rational nalang, i understand your demise, but getting mad at the dealership with such a claim will get you nowhere fast in this country. Try to ask them if they can facilitate some form of cleaning for free nalang, since the car is pretty new, and assuming you didn't have mud water seeping in, it should be pretty pain free.

Then get the grommet/plug replaced... Just keep your cool and enjoy your car...

[vojdiaz]

vojdiaz: Be rational nalang, i understand your demise, but getting mad at the dealership with such a claim will get you nowhere fast in this country. Try to ask them if they can facilitate some form of cleaning for free nalang, since the car is pretty new, and assuming you didn't have mud water seeping in, it should be pretty pain free.

Then get the grommet/plug replaced... Just keep your cool and enjoy your car...

Exactly what I have in mind, I don't demand nor expect for a new car replacement. Just to fix the leaks, shampoo the carpets, etc. But they want to charge me an arm and a leg for these.

As you can see in my post, I'm waiting for them to reconsider their decision to charge me. I just aired my situation to get a feel on whether what I'm asking (free cleaning) is reasonable.

[wildthing]

try a lawyer for a second opinion too.

[Yoda]

theveed: Demise? Somebody died?

vojdiaz: If they're charging that much, you can pull it out and take it to any reputable detailer to wash out the carpet. If that voids another warranty, then forget I said anything.

[vojdiaz]

Just got a call from the dealer. All repairs due to water damage to be covered by warranty. They found the source of leak just below the dashboard. They're still not exactly sure where but at least the man up to their responsibilities.

[OTEP]

For the benefit of other Tucson owners, please update us on exactly where the leak is as soon as you find out.

[mikey177]

So, how high was the "water puddle" anyway?

[pakupakupaku]

Some carpets have adhesive on them that will tell you if the carpet was already been removed before. Youre right bro, how can the owner know if he needs to check those rubber plugs to maintain a good smelling car aside from going teh number one car forums like this one(suckup).

The last time i had my carpet cleaned cost me around 3k. But hell it smelled better than newly washed panties.

[BlueBimmer]

hmm makaamoy nga ano smell ng newly washed panties :lol:

[vojdiaz]

So, how high was the "water puddle" anyway?

This happened at the onramp to the Skyway right after Buendia going South. I usually gauge the depth of flood by looking at the mufflers of vehicles in front of me. I braved the waters since the water level hasn't reached the mufflers of the cars in front of me (although it's almost there). None of the cars and SUV that crossed that "water puddle" got stranded.

The dealer said they found leak just below the dashboard although their explanation were quite unclear. I'm just happy that they decided to charge everything to warranty.