Honda Casa / Service Center [Merged]

[oldblue]

Experienced this as well with Shaw! Called up at 4pm, sabi nila ok na for pick-up yung kotse. I even gave them 30mins more and arrived at 4:30pm. Almost 5:30pm na nila nabigay yung billing/invoice so I could pay na sa cashier. Almost 1 hour! The SA was friendly naman, but their billing work processes seems inefficient. 1 hour!? :swear:

Eto pa, matagal rin sa claiming na nung sasakyan! Hinanap ko na lang yung sasakyan and saw it was parked naman na sa carwash/release section pero walang kumukuha! :swear: Nakita ko yung susi naka-insert sa doorlock, so ako na lang ang naglabas from that section to the exit. Pagdating ko sa exit, parang nag-aantay pa rin sa wala yung mga nauna pa sa akin sa claiming area.

geessh!!!! gusto ko pa naman magkarun ng Civic 2006. hanggang ngaun ganyan pa din? this is actually true, even sa libis. yan claiming ng tsikot from the service area. after waiting for the bills to get processed that took like forever. kala mo tapos na pagka-bayad mo sa cashier, only to find out na clueless pati sikyu sa claiming area and another 30 mins pa sa waiting time.



parati ko na-eexperience yan sa libis. yun tipong tanaw mo na nakaparada yun civic mo sa malayo pero wala pa din kumukuha! buti nakuha mo sa'yo, ang alam ko off-limits owners sa service area unless may kasama ka mechanic.

[carlocaraddict]

Eto pa, matagal rin sa claiming na nung sasakyan! Hinanap ko na lang yung sasakyan and saw it was parked naman na sa carwash/release section pero walang kumukuha! :swear: Nakita ko yung susi naka-insert sa doorlock, so ako na lang ang naglabas from that section to the exit. Pagdating ko sa exit, parang nag-aantay pa rin sa wala yung mga nauna pa sa akin sa claiming area.

yeh. since soooooooooooobraaaaaang tagal (as if inaantay mo na ang xmas), finally nakapila na yung CR-V namin sa carwash, di gumagalaw. Tapos gumalaw, tapos may isiningit na isa pang car. bwisit! sabi namin, ipapull out na sa carwash yan, sobrang tagal. Total, malinis pa naman yan.

I think this is a wake up call for Honda Shaw. Ang layo nyo sa Toyota! Particularly sa Toyota Shaw. We have been servicing our Corollas (Ae92, 101 and 111) there and suki na kami nyan for 13 years and super satisfied kami sa service nila. Mahal lang ng konti sa Toyota Makati, dinadayo pa namin yun. We usually bring our Corolla there at 8am. Pag sinabi ng Service Advisor na before lunch, before lunch talaga. Kung may problema, iniiform kami agad by mobile phone. Two days after tinatawagan din kami ng TS to check kung ok yung car. My mom is very happy with their service, unlike sa Honda Shaw.

[number001]

I went to Honda Shaw today. Grabe, ang kukupad ng mga tao dun. Kung di mo pupukpukin, hindi gagalaw yung papers mo. Ang tagaal! Babayaran mo nalang eh magaantay ka pa ng mga one hour.

Ok ba sa Honda Cars Manila magpaservice?

This is sooooooo true! We had an appointment for 8am. The CRV was brought to Honda Shaw at the agreed time and they only finished around 3:30+pm (including waiting to make the payment). Btw, the service is just for the first 1T kms. I wonder why did they even bother taking appointments if the results are the same as having a free-for-all system? There were so many vehicle for servicing, either because Honda Shaw overbooked their appointments committments or they dont turn down any vehicle arriving at their doorstep. They didnt even bother detailing the vehicle after the service.

From experience, Honda Manila details the vehicle a bit after each service session.

[Mguy]

Last night tumirik ako dahil sa battery. Mantakin mo naman 1 year lang ang warranty ng battery eh 1 year and a few days ang car ko. So wala na sa warranty.

I brought it today sa Honda Pasig Libis para bumili ng battery (3k. ouch!) and they told me that they have to change the transmission oil of my car dahil service advice ng Honda Phil. yun at free of charge naman. So I would get my car by 12nn, pero since it was scheduled to be serviced for 1 year anyway, pina-service ko na rin. And hopefully makuha ko by 5.

[claRkEnt]

same experience with shaw, makupad. sa honda alabang naman, magulo kausap.

Now, tinatapat ko na lang ng weekends pms ko. sa honda tarlac. very ok kahit malayo sa haus namin

[jamesvhong]

Ganyan talaga service ng honda alagang alaga ang customer... minsan nga nag t-text pa sa amin para remind PMS at yung expiring warranty ng isang sasakyan namin they keep telling us to use our warranty at papalitan yung mga parts na pwedeng mag cause ng problem... galeng nila.. kaya susunod na kukunin namin Honda pa din, mejo mataas lang value ng vehicles nila pero bawi naman sa service... at may nabasa ako dun sa service center yung mga 20yrs old na (honda)vehicles kaya pa nila i-service. cool...

Nagkaroon ng electrical problems yung oto ko just this afternoon (sat). Tumirik ito while I was at UP diliman. I called Honda QA dahil sila ang pinakamalapit sa lugar ko, to ask for Road service, unfortunately during that time (5:45 pm) hindi na raw nila kayang mag road service, so I called Honca Kal., fully booked din daw sila but they still promised me that within the day ay mapupuntahan pa rin nila yung sasakyan, so I waited. It was already 8pm at talagang iniisip ko na malamang hindi na ako ma service-an dahil ganoong gabi na nga e Saturday pa. Also hindi naman ako matagal nang customer ng Honda Kal. once pa lang naman ako nag pa pms sa kanila but true to their word e dumating din sila at 8:10 at nagawa rin ung oto after an hour. Loose electrical socket yung problem na nag-cut off ng power going to the main relay. Sana ganito ang after sales service ng lahat ng casa.

[theveed]

jamesvhong: Hehe, don't generalize... Daming horror story din nangyayari sa Honda dealers... I can remember at least 6 difference instances where Honda Libis SA and Mechanics cruising around with customer's cars and going through drive throughs.

[jamesvhong]

Libis... nadaraan ako dun.. buti nalang suki kami sa Marikina hehehe! So far wala pa kaming rekalamo sa kanila... Actualy we consider them (agent) as family friends and the mechanics, kaya we always get great deals from them... Sa bait ng Agent nila tinulungan pa bayaw ko makakuha ng great deal sa Mazda 3 niya... hehehe!

jamesvhong: Hehe, don't generalize... Daming horror story din nangyayari sa Honda dealers... I can remember at least 6 difference instances where Honda Libis SA and Mechanics cruising around with customer's cars and going through drive throughs.

[jamesvhong]

Sori... Marikina pala kami...

[theveed]

Medyo ok nga Marikina, brother in law ko ilang beses na pinasok dun for check up only (pero medyo major sira) minimal lang charge sa labor.

Pero bad trip parts ordering nila hehe, nagdown sya one time for a crankshaft pulley he paid 5K na ata (6K+ yung pulley), tapos sabi next day pwede kunin, 4 days na wala padin tapos ayaw soli yung pera kasi naorder nadaw...

[oldblue]

that's one of the reason why 1999 pa kami last bumili ng honda. somehow that prestigious ka ekekan title eh umakyat sa ulo ng mga personnel dyan sa Honda.

basta kami lipat kagad duon sa mga models na has something to prove and mala-vip treatment sa'yo. from Toyota in the early 90's lipat kami sa Honda noon yumabang mga taga-Toyota. then Chevy and Ford naman hehehe.

ngaun sa Hyundai naman kami mag-venture, gumaganda na showrooms nila a sign of progress and quality and of course, minus the masa mentality car buyers.

wala eh tingin ko pagkapinoy na natin ang sumisira sa consistency ng good service ng mga start-up companies. bureaucracy filipino style.

I remember the days na ako pa nagdadala ng honda ng dad ko dyan sa honda pasig para magpa-service. pinapakain pa ko and habang nakaupo and nanonood sa home theatre nila, from time to time, kinakamusta ako ng service advisor.

[Flagg]

Hmmm, so far mukhang most positive reviews are Honda Kal & Honda Marikina... keep em coming!

Btw, re yung mga service tawag... yung BMW casa tawag ng tawag sa amin para PMS, etc BMW namin, pero since kilala ko na sila... 2001 yung last time ako nagpa-service sa kanila (and before that, 1998. Nung 2001 e naloko ako sa new, improved, no-longer-Prestige service bulls**t nila). Never again!!!

[BlueGirl]

Sa Honda Manila wala naman akong reklamo..Basta kaclose mo yung ahente walang problema saka kelangan maaga ka pipila..

[carlocaraddict]

experienced this ultra slow service when we had our 1st 1,000km check up. Btw, my my mom filled up the customer satisfaction service form and yes, she was not satisfied. Two days after tumawag ang Honda Shaw asking why she wasnt satisfied, so my mom explained. Then tumawag ulit, "pinagsabihan na daw yung mga taong involved dun sa service". As if naman bibilis yun. I have friends who have their Honda cars serviced in Honda Shaw and parepareho tayo ng complain. Oh baka nanaman may mag email dito sa tsikot na sinisiraan natin ang Honda Shaw. Wala naman masama magsabi ng totoo kasi na experience naman namin talaga ito. Ang hirap kasi minsan, ikaw na nga nagsasabi ng totoo, ikaw pa masama.

[oldblue]

bad trip talaga yan mga ganyan service centers. magbabayad ka nga pinag-aantay ka pa ng matagal. malayung-malayo sila sa ibang business establishment, mabilis pa sa alas kwatro pag amoy na ng pera pinaguusapan

btw, na-nonotice nyo ba na parang low morale ang mga service/crew/admin personnel ng Honda? pero yun naman mga sales rep eh akala mo kung sino napakataas, na para ba utang na loob mo pa bumili sa kanya. parang palpak management style dyan, the characteristics of their employees are bordering on both extremes (low morale and ultra-super spirited "prestigious ka ekekan" morale". hindi balanced.

[bukaszippermo]

HONDA MAGALLANES - HORROR ISTORY

I've made up my mind to buy a City 1.3 CVT. Nagka areglohan na kami nung dealer ng company namin (she offers good discounts/freebies daw sa employees)

Kahapon tinext ako nung dealer at ni refer sa isang sales agent kase di raw sya papasok. The sales agent was expecting me na raw. Punta nako ng HONDA MAGALLANES (Makati) para mag test-drive, pa reserve at mag down! Pag dating ko dun, the sales agent was nowhere in sight. I asked for him, wala raw. Sabi ko, pwede ba nilang kontakin at nandun na ako. Di raw nila alam kung nasan.

They sent a diff sales agent who assisted me sa pag test drive. The whole test drive, tahimik lang sya. Pag tinatanong ko about DVT, 7-Speed, etc. Tipid sya sa sagot. "Opo" "Medyo po" etc. and wasn't doing any "sales talk" at all.

After nung test drive, I asked about the UVT rear seats, so dinemo nya. Binaba yung upuan at tinaas, and that was it. I was expecting if mag sales talk sya at pakita yung engine, explain yung "Most talked about" CVT tech. atbp. features ng City. Pero alaws... kung ano lang tanong ko yun lang din sasagutin nya. Interesado ba silang mag benta talaga? O na-abot na kase nila quota nila for the year?

1 hour nako dun, la parin yung sales agent who was "expecting" me. Yung nag assist sakin, nandun na sa mga receptionists, nag te-text at inaantok. Wala nang kumaka-usap sakin. May mga dumating pang mga "potential" customer, walang lumalapit na sales agent. They were just sitting on their lazy asses, mukhang bored na bored. Kung kelan lang sila tawagin, saka lang lalapit.

So ayan, inindyan nako, la pakong maka usap ng matino. Tinawagan ko na yung "sales agent" na yun. Di sinasagot ang phone. Tinawagan ko yung company dealer namin, "cannot be reached". sa daming beses ko sila tinawagan, halos ma ubos cell batt ko.

Yung CITY quotation na galing sa dealer na inabot sakin pagdating ko, wala man lang nag explain..

"WTF!"

Sa inis ko, umuwi ako dala dala yung pang down ko. Derecho ako sa PC at nag hanap ng forums about HONDA PH. I'm real glad at dito ako bumagsak sa tsikot forums. langya, after reading thru the posts, sablay nga talaga ang HONDA MAGALLANES! :down: Imagine, di man lang nag return call yung dalawang agent sakin. Kahit text man lang. ut0t!

Buti na lang di ako dun bumili. Hmm... baka lalo akong na diniscriminate nun kase naka tsinelas lang ako nung pumunta ko.

Anyway, hanap na lang ako ng ibang dealer. Baka sa Balintawak. Ok reviews dun eh. Layo nga lang... Ang shaw ba ok? Kaso Ayala din yun eh!

[MAXBUWAYA]

Ayala owned Honda Casas Sucks. Bad culture!!!

As For me I dont trust Honda Casas For PMS. They have a LOT TO HIDE when your car is being service.

Though i have a good experience with Honda Manila that is run by Yuchengco and their insurance are good too. (Malayan)

[Automahn]

Ayala owned Honda Casas Sucks. Bad culture!!!

I don't if it's the same with the Yuchegco-owned Honda dealers.

Don't want under Pacific Plans scandal or any of their bad reputation....

So where do we go to now? The Ayala owned or Yuchengco owned casas? Poll na lang kaya?:confused:

[oldblue]

* bukas zipper mo,

'lam ko kumbakit tamad mag-demo yan agent mo or di ka sinipot ng agent talaga, parang wala pa ata isang libo commission nila sa city eh hehehe.

*maxbuwaya, yan nga ang badtrip sa mga ayala-owned hondas, pinapatakbo nila parang bangko o ayala life, kuripot magpasweldo pero gusto nila prestigious. puwede ba yun?

[claRkEnt]

* bukas zipper mo,

'lam ko kumbakit tamad mag-demo yan agent mo or di ka sinipot ng agent talaga, parang wala pa ata isang libo commission nila sa city eh hehehe.

*maxbuwaya, yan nga ang badtrip sa mga ayala-owned hondas, pinapatakbo nila parang bangko o ayala life, kuripot magpasweldo pero gusto nila prestigious. puwede ba yun?

yan ang kagandahan ng provincial dealers! My experiences on two of them (San Pablo and Tarlac) were really A1!!!