Honda Cars Pasig, Magnanakaw!

[Horsepower]

Hindi naman siguro sina Ayala mismo ang may problema. Baka somewhere in their group handling the Honda franchise.

Maayos naman kasi makipag-deal ibang business units nila Ayala.

[tidus1203]

The funny thing talaga is complaints is more common on Ayala dealers compared to Yuchengco dealers...

[tuklot]

yung pagpapalakad kasi ng honda branches ang mali eh. di nila iniisip na hirap at pagod ang perang binabayad dun. grrr!!!

Feeling siguro nila lahat ng pumupunta dun maraming pera.
isa lang akong hamak na employee...

[ejaydpogi]

yung pagpapalakad kasi ng honda branches ang mali eh. di nila iniisip na hirap at pagod ang perang binabayad dun. grrr!!!

Feeling siguro nila lahat ng pumupunta dun maraming pera.
isa lang akong hamak na employee...

amen bro!

*horsepower - i know that ayalas are great businessmen. its a coincident that most complaints comes from the ayala owned dealers. again, being a responsible business owner, they should address this complaints.

[symbios88]

YES! Exactly! Hindi nila narerealize kung gano kahalaga sa atin ang auto na di nila magawang pahalagahan. Kulang na nga lang na sabihin ko dun sa kasa na halos buong sweldo ko napupunta lang sa monthly amortization ng auto ko. And they don't realize na kaya tayo sa kanila kumuha ng auto ay dahil may tiwala tayo sa produkto nila at sa kanila. Very frustrating!

They do not care how we value our car that we treat as part of our family. Gagasgasan nila and auto natin na walang pakundangan na tayo halos di natin sandalan at baka magasgasan at marami pang iba.

Marikina? Great! I'll try there. Thanks!

[tuklot]

I second emotion!!! hehehe.
korak mga sinabi mo sir symbios.

Sana may SA dito sa forum.

[trevvs]

I agree na hindi magnanakaw ang Honda, lalo na ang specific branch. pero may pagkukulang ang kumpanya sa pagtuturo ng dapat o tama sa kanilang empleyado. Katulad nila mayroon din akong bad experience at ito'y sa Honda Kalookan (2001).

Kailangan ko pa change oil ang aking 4 year old civic-vtec, since sa casa naman e hindi ko na masyado binigyan pansin un checklist na ginawa ng service assistant. The same day bumalik un sasakyan at road test, siempre satisfied ako sa ginawa nilang maintenance. Then wash/clean na nila, pero un humigit kumalang na P50 coins e nalinis din.

Hindi ko ginawang magreklamo at siguradong kapalit nuon ay pagkasibak sa mas higit na nangangailangan. Iniisip ko na lamang na humingi siya ng tip.

Sa susunod hindi na din ako magiiwan ng ano man bagay na mahalaga para sa akin.

[ejaydpogi]

I agree na hindi magnanakaw ang Honda, lalo na ang specific branch. pero may pagkukulang ang kumpanya sa pagtuturo ng dapat o tama sa kanilang empleyado. Katulad nila mayroon din akong bad experience at ito'y sa Honda Kalookan (2001).

Kailangan ko pa change oil ang aking 4 year old civic-vtec, since sa casa naman e hindi ko na masyado binigyan pansin un checklist na ginawa ng service assistant. The same day bumalik un sasakyan at road test, siempre satisfied ako sa ginawa nilang maintenance. Then wash/clean na nila, pero un humigit kumalang na P50 coins e nalinis din.

Hindi ko ginawang magreklamo at siguradong kapalit nuon ay pagkasibak sa mas higit na nangangailangan. Iniisip ko na lamang na humingi siya ng tip.

Sa susunod hindi na din ako magiiwan ng ano man bagay na mahalaga para sa akin.

again, we are shooting at honda as a company because when you go to casa, you don't deal with juan dela cruz the magnanakaw. your dealing with honda which is represented by juan dela cruz the magnanakaw.

kung ang auto mo nalaglagan ng mabigat na bagay ni juan dela cruz nung nasa honda yung auto mo, si juan dela cruz ba ang pagbabayarin mo sa damage na nangyari sa auto mo at hindi ang honda?

we're talking about corporate responsibility my friend.

[trevvs]

again, we are shooting at honda as a company because when you go to casa, you don't deal with juan dela cruz the magnanakaw. your dealing with honda which is represented by juan dela cruz the magnanakaw.

kung ang auto mo nalaglagan ng mabigat na bagay ni juan dela cruz nung nasa honda yung auto mo, si juan dela cruz ba ang pagbabayarin mo sa damage na nangyari sa auto mo at hindi ang honda?

we're talking about corporate responsibility my friend.

Kung ang auto ko ay nasira ni juan dela cruz sa loob ng casa e siguradong magbabayad ang Honda. Nagkataong hindi naman un auto mo ang nawala o nasira kundi un "perfume mo" diba, e bakit magiging corporate responsibility yan ng Honda. Hindi ba mas malapit natin sabihin responsibilidad mo un pabango kesa ng Honda.

Ganun pa man salamat at gumawa ka ng ganitong thread at nailalabas natin un mga pagkukulang ng empleyado sa loob ng kompanya.

[jjmd3_787]

Tama ka pre! You have the right to take this matter seriously by filing a formal complaint especially may mga witnesses na nakakita sa item in the car while being serviced. It's not just about the cost of the stolen property... but more on the moral stand! Masakit manakawan ng isang pinagkakatiwalaan.

There's a thing called "RESPONDEAT SUPERIOR". Honda Pasig is liable for the actions of its employees. Sila ang nag-screen sa mga ito. If nahaluan sila ng isang kawatan ay pananagutan nila yun.

Moreover, they should have filled their detail form before servicing. Yun pa lang ay breech na sa kanilang protocol.

Goodluck!

[ejaydpogi]

Tama ka pre! You have the right to take this matter seriously by filing a formal complaint especially may mga witnesses na nakakita sa item in the car while being serviced. It's not just about the cost of the stolen property... but more on the moral stand! Masakit manakawan ng isang pinagkakatiwalaan.

There's a thing called "RESPONDEAT SUPERIOR". Honda Pasig is liable for the actions of its employees. Sila ang nag-screen sa mga ito. If nahaluan sila ng isang kawatan ay pananagutan nila yun.

Moreover, they should have filled their detail form before servicing. Yun pa lang ay breech na sa kanilang protocol.

Goodluck!

by far, this is the best summary for this thread! whether its an employee or a third party contractor, you are dealing with honda as a company, and not with the people your talking to.

i can leave a rolex inside my car and entrust it to them. the point is, the things left inside the car, they should issue a check list and make sure those items are not lost.

[fireblade]

Both dealer and TS are at fault here, clearly. Temptation was left by the car owner and he had to pay dearly for it. Given that he has dealt with casas before, he should have known that he should leave the service center complete with a checklist. Playing dumb that it wasnt given by an SA is not an excuse. Also, being called a thief is very very strong. There is such a thing as command responsibility but calling the whole organization as thieves is wrong. Im sure you work for a company TS and something must have been lost their at one point. Does that make all of you thieves when only one was guilty? Think about it if you are called a thief by somebody for somebody else's fault. You will be lying if you tell us that nothing has been lost in your company, as in nothing. Your company pays its taxes correctly? If it doesnt, does that make you a thief as well? From your generalization, yes it does.

Think first before you post and dont be too fast on the trigger.

[gonzo]

Both dealer and TS are at fault here, clearly. Temptation was left by the car owner and he had to pay dearly for it. Given that he has dealt with casas before, he should have known that he should leave the service center complete with a checklist. Playing dumb that it wasnt given by an SA is not an excuse. Also, being called a thief is very very strong. There is such a thing as command responsibility but calling the whole organization as thieves is wrong. Im sure you work for a company TS and something must have been lost their at one point. Does that make all of you thieves when only one was guilty? Think about it if you are called a thief by somebody for somebody else's fault. You will be lying if you tell us that nothing has been lost in your company, as in nothing. Your company pays its taxes correctly? If it doesnt, does that make you a thief as well? From your generalization, yes it does.

Think first before you post and dont be too fast on the trigger.

I think this is a very good view.

[ejaydpogi]

Both dealer and TS are at fault here, clearly. Temptation was left by the car owner and he had to pay dearly for it. Given that he has dealt with casas before, he should have known that he should leave the service center complete with a checklist. Playing dumb that it wasnt given by an SA is not an excuse. Also, being called a thief is very very strong. There is such a thing as command responsibility but calling the whole organization as thieves is wrong. Im sure you work for a company TS and something must have been lost their at one point. Does that make all of you thieves when only one was guilty? Think about it if you are called a thief by somebody for somebody else's fault. You will be lying if you tell us that nothing has been lost in your company, as in nothing. Your company pays its taxes correctly? If it doesnt, does that make you a thief as well? From your generalization, yes it does.

Think first before you post and dont be too fast on the trigger.

The car, including all of the things that is inside of it, was "entrusted in good faith". in short, it was hand over to honda. therefore, upon turn over, honda as a company, and ones and for all, not the person who received my car, is liable for any loss or damage with the vehicles and any belongings inside. think of it this way, if you have your car valet, no amount of disclaimer can protect the company that issue you a valet ticket since it is a turn over of vehicle. it is assumed "by law" that they will take responsibility and utmost care of the vehicle.

if you have read the whole thread, my fault was only to assume that i can trust honda. apparently, they haven't change.

yes, the company that i own is paying the right taxes. we are guided by my father who is a licensed international auditor. we also have an external auditing firm doing monthly check of our books.

my company is also engage in sales. if our sales people cause problems, we take "responsibility for their actions immediately" to protect the company. we know that wrong choice of people is our fault and not the client's. that's why, as a company, we are proactive in addressing these problems. we address clients problems first, then we study what happened and how we can create systems to address these problems.

i would agree with you that no company is perfect. but there is a difference in striving to be one and being care free.

once and for all, i have the right to call them thieves because:
1. there was an admittance on honda's part, represented by the sales manager, customer relations officer, and sales agent that an item was stolen when the car was in their possession;
2. i did not deal with the sa, tinter, car wash bay people, etc. i was dealing with honda as a company "represented by their employees and/or contracted third party."
3. there was an "turn over" of the car, making them liable to any damage or loss as long as the car is within their possession.

i was not playing dumb. it is called "trust". it was not the usual service that requires checklists. it was a dispatch recall of the car not having the windshield tinted. i was not entertained by the service people since the concern was sales and dispatch.

[tuklot]

*ejaydpogi
Sir I totally agree to all you've said.

me as an employee, I represent the company's name. My fault, their fault.
simple as that.

[fireblade]

The car, including all of the things that is inside of it, was "entrusted in good faith". in short, it was hand over to honda. therefore, upon turn over, honda as a company, and ones and for all, not the person who received my car, is liable for any loss or damage with the vehicles and any belongings inside. think of it this way, if you have your car valet, no amount of disclaimer can protect the company that issue you a valet ticket since it is a turn over of vehicle. it is assumed "by law" that they will take responsibility and utmost care of the vehicle.

if you have read the whole thread, my fault was only to assume that i can trust honda. apparently, they haven't change.

yes, the company that i own is paying the right taxes. we are guided by my father who is a licensed international auditor. we also have an external auditing firm doing monthly check of our books.

my company is also engage in sales. if our sales people cause problems, we take "responsibility for their actions immediately" to protect the company. we know that wrong choice of people is our fault and not the client's. that's why, as a company, we are proactive in addressing these problems. we address clients problems first, then we study what happened and how we can create systems to address these problems.

i would agree with you that no company is perfect. but there is a difference in striving to be one and being care free.

once and for all, i have the right to call them thieves because:
1. there was an admittance on honda's part, represented by the sales manager, customer relations officer, and sales agent that an item was stolen when the car was in their possession;
2. i did not deal with the sa, tinter, car wash bay people, etc. i was dealing with honda as a company "represented by their employees and/or contracted third party."
3. there was an "turn over" of the car, making them liable to any damage or loss as long as the car is within their possession.

i was not playing dumb. it is called "trust". it was not the usual service that requires checklists. it was a dispatch recall of the car not having the windshield tinted. i was not entertained by the service people since the concern was sales and dispatch.

Sorry but I do not believe the claims on a company not being a thief at some point. Regardless of your father's title, it doesnt make any difference. Also, external auditors are given the task of reviewing what you have claimed to be the opex. Again, being branded as a thief is too abrasive. Its just as abrasive as Honda telling you of being stupid for leaving something which they have not accounted for. Not one here is immaculately clean not to be called a thief at some point. Your company is into sales. At one point, you fell short of the client's expectations. You stole their time for not being able to deliver. Your sales personnel was a thief, your company is a thief and that makes you a thief as well. Your mentioning of the perfume valued at 3k does not behoove of any relevance to the crime as you may say. Again, your trust given to them should be supported by a document. Sorry, but I am not dumb to just take advantage of the fact that the sales agent did not give me a checklist. Try to be smarter than him by reminding him that you need a checklist to be protected.

Sorry, but you dont get my vote

[OldSchoolHack]

I've been reading this thread and got kinda worried about the Honda casa. But when I had my backup sensor installed last sunday in HCQC, wala ring checklist. Being alerted already I got all my important belongings out before I went there.

Surprisingly I found this small plastic bag in the glove compartment, containing whatever seemed important but was left inside the car (an audio cd, a celphone charger and a tire gauge).

Just my opinion but I think the Honda center in Quezon Avenue are doing a good job keeping your valuables left in your car at bay.

Causing one of your headlamps to moist after a rust proofing job I had with them however, is another story. Nobody's perfect I guess.

[h0tgunn]

For me kung may valuables ka tanggalin na lang... Sa hotel or motel ganun din may note na ingatan ang valuables... What more sa kotse eh laging open yan... Saka brothers,, nasa Pinas tayo. hehehe... Ako naman wala pa ako na experience nawala,, kahit iwanan ko ang coins, condoms (hehehe), leatherman ko na tools kumpleto pa rin... Tinutukoy ko casa na Wheels Inc. E.Rod at Honda Manila.

Peace...

[ejaydpogi]

Sorry but I do not believe the claims on a company not being a thief at some point. Regardless of your father's title, it doesnt make any difference. Also, external auditors are given the task of reviewing what you have claimed to be the opex. Again, being branded as a thief is too abrasive. Its just as abrasive as Honda telling you of being stupid for leaving something which they have not accounted for. Not one here is immaculately clean not to be called a thief at some point. Your company is into sales. At one point, you fell short of the client's expectations. You stole their time for not being able to deliver. Your sales personnel was a thief, your company is a thief and that makes you a thief as well. Your mentioning of the perfume valued at 3k does not behoove of any relevance to the crime as you may say. Again, your trust given to them should be supported by a document. Sorry, but I am not dumb to just take advantage of the fact that the sales agent did not give me a checklist. Try to be smarter than him by reminding him that you need a checklist to be protected.

Sorry, but you dont get my vote

well, that's another point of view which i will not argue with. i've made my point and i guess i'm happy that a lot of people participating in this topic sees it in my perspective.

you are right and wrong in one point. if the people in my company wasted prospective clients time by them not appreciating the services that we have to offer or fell short of the service expected from us, then yes, my people, including me and my "company" maybe called thieves. i am open to them to take the responsibility because we are responsible for developing these people to deliver our service.

"trust" is given "unconditionally" with "no attachments". if your looking for supporting documents, your not looking for trust. your looking for an agreement, disclaimer, waiver, contract or anything in that nature my friend. sorry to say, trust doesn't work that way.

yes, the value of the perfume has no relevance and is not the issue. it's the act that is in question. may it be a 300k rolex or a 25 centavo coin, they should be responsible the car and the items that we "entrust" to them. again my friend, honda may never ever call me stupid for what i leave inside my car. they can't even tell me what can or what not i can put inside my car when i turn it over to them for their care, morally or legally. what they should be doing is taking responsibilities for the properties being entrusted to them by their customers.

my explanation not getting your vote is well respected.

[Mar Vela]

hi there ejay,

i think you didn't get the point. You are in the Philippines! If you leave something in your car and you have no document to prove it is there, it is more likely to be stolen. Im saying not all casa have the case but it is the reality. That is the reason why other casa istall CCTV to record all staff movement and also to prevent technicians to steal good parts for customers cars. It is quite common, that technicians offer cheaper original parts, which they in turn get from other cars being service.

Parallel point: If you send for example a camera, or a cell phone in AIR21, LBC, or 2GO nag you declared it personal item only and declares it worth 100pesos, it is more likely to be stolen, and they will pay you 100pesos, right away with a smiling face!

Im a filipino, by blood and by ways. It is shameful to think that every single day, cars in casa's are being stolen from, either by parts or by contents. But that is the reality.
Though most of these cases are not reported, it is that the owners of these cars dont mind, because they are filthy rich and they have their own drivers bring the cars to be service in the casa. What is a few thousand buck for a brake master cylinder, or a fuel pump anyways when they are earning 5 to 10millions from gov projects.

This case of yours is an example, on how to act and be cautious when you're in a casa. Even if its only a few hours, if there a chance for contents to be stolen, chances are, it will be.

So next time, keep you car in sight as much as possible, lock all things in you glove box, and leave only the VALET key.

Please don't blame Honda, because in my opinion they don't care. As far as they think, you are in the Philippines, and you should be aware of what's going for so many years now. Assume anything can be stolen, anytime, anywhere.

Happy driving pipol!!!!