Beware of honda alabang:don't go there for repairs and services

[brattilena]

To all Honda lovers, DON'T go to Honda Alabang for your car repair services, coz you'll get your car back after "10 thousand years"...

I had my accident on July 27, 2009... it was kind of a huge wrecked and my only focus was how and where to get it fixed? I bought my car (Honda city 2009) at Honda Alabang, so normally for my damages, I trust that their services is as great as their sales talk. But alas! Until now, they're still making excuses that they can't commit to the EXTENDED date they have given me! (Keso may kulang pang parts and all...) When the damages that they are telling me were all visible damage! You can see them when you make your initial estimate! Example was the fog lamps, the water tank, etc. All can be obviously seen! And they're telling me that they'll be needing MORE TIME for these parts because they were not accounted in the estimate. Why?? They can't answer that question..
I've brought my car in, on the first weeks of August and they've given me the "Promised date" of Sept.22, to release the car and what date is it? October 2!
I have given my utmost patience with this matter...pero naman, don't you think they had enough??
So to all those people who were affected with the flood... I advice you NOT TO GO to HONDA ALABANG... you'll be getting your car/s on Christmas DAy.. seriously. Their services there really Sucks!
Especially if you're talking to MR. MARLON TERIA (One of the service representatives)... then Good luck to you!

I've given them the final date next week... I'll be blogging on what will happen and how they will deal with this situation..
But to you HONDA GUYS out there... is this really how you treat your loyal costumers?? You just make the sales and that's it?!? Shame. Shame.

And if there's anyone out there who knows how to deal with this kind/s of situation, please please tell me what to do... Really need help. Big time.

Thanks!

[av8or5]

I dont know if its Honda Alabang or just honda itself. I have two friends who got into an accident with their Honda City. Both mentioned that it really takes long to get their car fixed. One of my friend had to wait to bring his car in for almost three weeks because they dont have the parts. It's kind of weird, but that is what they told me. I don't know if nakuha na ninya car ninya, which he also brought at Honda Alabang. Estimated time of repair is three weeks. When i assessed the damage, i said, they will just change the bumper and hood and straighten some metals..imagine three weeks to repair..no damage to radiator, etc as he is able to still drive it till the parts where to be available.

I guess Honda City when you get into an accident, ang dami parts na kailangan. sorry to say, but muhkang its not a safe car to get when you have a frontal accident. Parts are easily broken. I guess the bumper doesnt really help and doesnt absorb the impact. again thats my opinion with honda city.

I hope makuha mo na car ninyo.

[prince777]

I guess Honda City when you get into an accident, ang dami parts na kailangan. sorry to say, but muhkang its not a safe car to get when you have a frontal accident. Parts are easily broken. I guess the bumper doesnt really help and doesnt absorb the impact. again thats my opinion with honda city.

I hope makuha mo na car ninyo.

if the bumper(front) was crumpled that means it absorbed the pressure upon impact and that is why most of the cars today has what we call crumple zones...IMHO..it's not like the cars of yesteryears that even you're wearing a seat belt(if any) you have the tendency to fly to the windshield or smash yourself to the steering since there's nothing on the car to absorb the pressure...sorry mods, medyo ot yata...

but anyway sir, i understand how you feel. They have given you their word that you will have your car by that date and they should be kind enough to fulfill their promise...as part of good customer service. But i don't think they(honda alabang) have that...hope not all honda dealership are the same...

[shadow]

timing kasi nasabay pa ang repairs mo sa bagyong Ondoy...kinukuha pa ibang parts ng oto mo para ilipat sa mga kotseng nabaha...hehehe


joke lang.

[actor21]

timing kasi nasabay pa ang repairs mo sa bagyong Ondoy...kinukuha pa ibang parts ng oto mo para ilipat sa mga kotseng nabaha...hehehe


joke lang.

hehehehe natawa ako dito..pero pwedeng totoo hehehe..yung mazda 3 na aksidente din pero 2weeks lang ayus na..hinatid pa sa office..

[CVT]

Thanks for sharing your experience bro.... We are getting a City from them in the next couple of days, after "some delays", too.....

8701:soccer:

[niky]

The question is... what are the delays for?

Many casas take a long time fixing cosmetic damage, because they don't always stock up on body parts and fixtures like blinkers and trim... these have to come from the factory.

My Sentra took three months, also, before. Yung nakakainis diya... two months were waiting for the "OK" of the insurance, even though we'd completed the claim right away! And when I got the vehicle back... puro panel repair lang.. NOT replacement, as was specified in the work order!

My Lynx took three months, as well. They finished most of the body work quickly... they didn't want to release it to me because some of the trim pieces they'd ordered from the factory hadn't arrived yet. At least puro panel replacement yung ginawa... even under the trunk, where the spare tire well was dented.

Sometimes, they order it from the local factory... sometimes, they have to order it from the mother company or the vehicle's mother factory (Thailand, Japan, wherever). And those pieces aren't stocked in surplus... so they wait for an available allotment, then after the piece becomes available, it takes around two to three weeks to ship (express shipping would cost extra).

That's why, unless it's paid by insurance, I don't usually have my cosmetic damage repaired at the dealership. But it's case-to-case basis. When my windshield cracked, wala pang one week, may piyesa na at nakabitan na.

[brattilena]

Thanks for sharing your experience bro.... We are getting a City from them in the next couple of days, after "some delays", too.....

8701:soccer:

You can just get your car there po, but not for repairs and all. But if you still have a chance to purchase it from another Honda dealer... better.
And I'm a girl po pala..

[MUTTLEY]

timing kasi nasabay pa ang repairs mo sa bagyong Ondoy...kinukuha pa ibang parts ng oto mo para ilipat sa mga kotseng nabaha...hehehe


joke lang.

or yung pamalit ilalagay sa otong nabaha at yung sayo ire repair lang



joke lang din

[BLUR-RT]

had my share of honda alabang... GRRRR they suck big time!!!!!!

[lymar07]

i empathize w/ your predicament, sir brattilena.

like you, nabiktima rin ako ng kadugasan ng union motors paco. buti na lang at naglakas ka rin ng loob sumulat about your problem w/ honda cars alabang. at buti na lang din na may Tsikot.com na magandang venue to air our problems/concerns upang mabasa ng mga may sasakyan din at maiwasan ang mga kumpanyang halang ang bituka (to say the least).

good luck sa iyong sasakyan, bro.

p.s.
pls read my pm to you. thanks.

[av8or5]

if the bumper(front) was crumpled that means it absorbed the pressure upon impact and that is why most of the cars today has what we call crumple zones...IMHO..it's not like the cars of yesteryears that even you're wearing a seat belt(if any) you have the tendency to fly to the windshield or smash yourself to the steering since there's nothing on the car to absorb the pressure...sorry mods, medyo ot yata...

hi sir, i know about the crumple zone and how new autos are designed to absorb the impact. my comment is based on the stories of my two friends who's city was in an accident, and I saw the damaged vehicle, it shouldn't have taken honda alabang that long to fix it especially if the have parts ready, parts that are movable(in stock) like bumpers, hood. The headlights nga hindi nabasag, its just the bumper may dent na but the hood went up the rin. radiator nga hindi rin tinamaan. that could have been fixed in a week not three weeks.

[aeknil]

Honda Alabang naku notorious yan! :thumbdown: Got my own share of horror stories there as well..Check nyo sa kabilang forums,mababasa nyo rin mga experiences nila jan tsk tsk

[slalom]

To all Honda lovers, DON'T go to Honda Alabang for your car repair services, coz you'll get your car back after "10 thousand years"...

I had my accident on July 27, 2009... it was kind of a huge wrecked and my only focus was how and where to get it fixed? I bought my car (Honda city 2009) at Honda Alabang, so normally for my damages, I trust that their services is as great as their sales talk. But alas! Until now, they're still making excuses that they can't commit to the EXTENDED date they have given me! (Keso may kulang pang parts and all...) When the damages that they are telling me were all visible damage! You can see them when you make your initial estimate! Example was the fog lamps, the water tank, etc. All can be obviously seen! And they're telling me that they'll be needing MORE TIME for these parts because they were not accounted in the estimate. Why?? They can't answer that question..
I've brought my car in, on the first weeks of August and they've given me the "Promised date" of Sept.22, to release the car and what date is it? October 2!
I have given my utmost patience with this matter...pero naman, don't you think they had enough??
So to all those people who were affected with the flood... I advice you NOT TO GO to HONDA ALABANG... you'll be getting your car/s on Christmas DAy.. seriously. Their services there really Sucks!
Especially if you're talking to MR. MARLON TERIA (One of the service representatives)... then Good luck to you!

I've given them the final date next week... I'll be blogging on what will happen and how they will deal with this situation..
But to you HONDA GUYS out there... is this really how you treat your loyal costumers?? You just make the sales and that's it?!? Shame. Shame.

And if there's anyone out there who knows how to deal with this kind/s of situation, please please tell me what to do... Really need help. Big time.

Thanks!

Sir gawa ka ng letter iforward mo sa Honda Phil. or sa mga boss. kase pag jan ka lang mismo sa alabang nag reklamo naku pagtatakpan lang nila sarili nila mabuti na yung nalalaman ng matataas. naperwisyo ka nila eh e di perwisyohin mo rin sila.

[dirtygarry]

just now i read all the comments about honda cars alabang service and im quite shaked by what i read, cause this day i should send my sisters car a honda city 2010 model to alabang service , since we reside in laspinas, but was bought at honda pampanga.
i seem to relate about the poor service they given me, "puro follow ups, call back" sorry sir, kesyo ganito, ganun wala pang parts.. sus nako!
well it took me 3weeks! just to get my car for their poor service,. a damage door on the side of the driver seat and a shaking mirror, that it get after a road mishap at alabang zapote road.. but now i read about this post sentiments of honda cars owner alike, i wonder when will i get the car after their service? hmMm... 8 weeks? or bka naman 2011 na. the problem is i already deposited for the parts, if only i read this message before i should go to honda pampanga..

[Tongyot1221]

Hi Everyone,

I'm new here and thought of letting all of you here know my on-going bad experience with Honda Alabang.

I bought from them a 2010 Honda City 1.3S A/T just last Aug 2010. But last Dec 12, 2010, 2 months after the car had it's 1st service maintenance (1000k), while the car was parked at SM Bacoor, a fire started in the steering wheel area. By the time the security guards of SM put-off the fire, the whole back portion of the steering wheel was heavily burnt and in fact, the fire melted and damaged beyond repairs this section. The security guards had to break the driver's side window to put off the fire. Honda Alabang admitted it's electrical malfunction but are willing to restore the car only - not replace the unit. Is this how they treat their customers? I am supposed to be using a new car - NOT A MAJOR REPAIRED CAR!!!. What if the fire broke out while we were asleep in the house? Or it happened while I'm driving? Or the same thing happened again? I am not stupid and put my family at risk again 'coz thats what they did to us for the last 5 months. It seems they do not understand the seriousness of the problem.

Todate, they have not responded to my complaint. Please help.

[marion2]

Hi Everyone,

I'm new here and thought of letting all of you here know my on-going bad experience with Honda Alabang.

I bought from them a 2010 Honda City 1.3S A/T just last Aug 2010. But last Dec 12, 2010, 2 months after the car had it's 1st service maintenance (1000k), while the car was parked at SM Bacoor, a fire started in the steering wheel area. By the time the security guards of SM put-off the fire, the whole back portion of the steering wheel was heavily burnt and in fact, the fire melted and damaged beyond repairs this section. The security guards had to break the driver's side window to put off the fire. Honda Alabang admitted it's electrical malfunction but are willing to restore the car only - not replace the unit. Is this how they treat their customers? I am supposed to be using a new car - NOT A MAJOR REPAIRED CAR!!!. What if the fire broke out while we were asleep in the house? Or it happened while I'm driving? Or the same thing happened again? I am not stupid and put my family at risk again 'coz thats what they did to us for the last 5 months. It seems they do not understand the seriousness of the problem.

Todate, they have not responded to my complaint. Please help.

Demanda mo na lang sir mas mahirap mag take risk lalo na kung nasusunog pala yung unit o kaya closed door meeting nga muna with the branch manager baka kaya niya palitan yung unit niyo.

[knight21]

Hi Everyone,

I'm new here and thought of letting all of you here know my on-going bad experience with Honda Alabang.

I bought from them a 2010 Honda City 1.3S A/T just last Aug 2010. But last Dec 12, 2010, 2 months after the car had it's 1st service maintenance (1000k), while the car was parked at SM Bacoor, a fire started in the steering wheel area. By the time the security guards of SM put-off the fire, the whole back portion of the steering wheel was heavily burnt and in fact, the fire melted and damaged beyond repairs this section. The security guards had to break the driver's side window to put off the fire. Honda Alabang admitted it's electrical malfunction but are willing to restore the car only - not replace the unit. Is this how they treat their customers? I am supposed to be using a new car - NOT A MAJOR REPAIRED CAR!!!. What if the fire broke out while we were asleep in the house? Or it happened while I'm driving? Or the same thing happened again? I am not stupid and put my family at risk again 'coz thats what they did to us for the last 5 months. It seems they do not understand the seriousness of the problem.

Todate, they have not responded to my complaint. Please help.

sa inyo pala sir yung city na nakita namin sa SM while we were jogging. hoefully sir maayos na yung problema nyo.

[Tongyot1221]

sa inyo pala sir yung city na nakita namin sa SM while we were jogging. hoefully sir maayos na yung problema nyo.

yes kami yun...you've seen what happened to my car...so would you just accept a restoration job? Sana kung may nakapag-video nung actual na nasusunog yung kotse the better to show honda the danger my family were subjected to. No positive developments todate....thanks for your concerns....

[macho palito]

yes kami yun...you've seen what happened to my car...so would you just accept a restoration job? Sana kung may nakapag-video nung actual na nasusunog yung kotse the better to show honda the danger my family were subjected to. No positive developments todate....thanks for your concerns....

sana nde na nga lang naagapan ng security guards. at least kung nasunog buong oto, papalitan na ng bago yan. bahala na magaway insurance company ska casa nyan kung sino magshoulder ng expenses.