Beware of honda alabang:don't go there for repairs and services

[CVT]

Thanks for sharing your experience bro.... We are getting a City from them in the next couple of days, after "some delays", too.....

8701:soccer:

[niky]

The question is... what are the delays for?

Many casas take a long time fixing cosmetic damage, because they don't always stock up on body parts and fixtures like blinkers and trim... these have to come from the factory.

My Sentra took three months, also, before. Yung nakakainis diya... two months were waiting for the "OK" of the insurance, even though we'd completed the claim right away! And when I got the vehicle back... puro panel repair lang.. NOT replacement, as was specified in the work order!

My Lynx took three months, as well. They finished most of the body work quickly... they didn't want to release it to me because some of the trim pieces they'd ordered from the factory hadn't arrived yet. At least puro panel replacement yung ginawa... even under the trunk, where the spare tire well was dented.

Sometimes, they order it from the local factory... sometimes, they have to order it from the mother company or the vehicle's mother factory (Thailand, Japan, wherever). And those pieces aren't stocked in surplus... so they wait for an available allotment, then after the piece becomes available, it takes around two to three weeks to ship (express shipping would cost extra).

That's why, unless it's paid by insurance, I don't usually have my cosmetic damage repaired at the dealership. But it's case-to-case basis. When my windshield cracked, wala pang one week, may piyesa na at nakabitan na.

[brattilena]

Thanks for sharing your experience bro.... We are getting a City from them in the next couple of days, after "some delays", too.....

8701:soccer:

You can just get your car there po, but not for repairs and all. But if you still have a chance to purchase it from another Honda dealer... better.
And I'm a girl po pala..

[brattilena]

Thank you guys for replying to my thread... I'm really grateful to all your helpful answers.

After 10 years, my car is here. I bought it in last July 30th and got it October 25th. Saya noh?? And the best part pa?
1. Di pa daw nila natapos ipolish yung part ng tinamaan kasi may nakita pang bula sa paint, kaya they have to do something about it again, kaya di na napolish (although di na sya ganun kahalata)
2. Di pa daw sya na-rust proof
3. The back-up sensors na pinakakabit ko, di daw gumagana pala yung unit or there is something wrong with the sensors (na nacheck lang nila nung day of pick up. Bute di pa nila binutasan)
4. I need to go back to Alabang to do all of these again and spend a day in their shop for all of these to be finished.
5. When they say you can pick it up at 4pm... it means 6pm. Closing time.
So I told them if they can relocate it na lang sa Magallianes or Shaw? Para mas malapit naman, at di na ko babalik sa kanila.

And to all those who told me to write to DTI and other higher authorities about this matter? I did. My attorney is already handling this, at muka ngang effective, kasi biglang lumabas ang oto ko na sabi nila Nov.13th pa daw matatapos, but even now we are still going to write complaints to the President of Honda Phil, DTI and others to let them know about this matter and what kind of services Honda is giving to its clients.

They are not treating their customers they way they should be treated. They are taking advantage of the situation and doesn't understand fully why you bought your car... It's for your NEED.

And to all those who thinks I'm a guy? I'm a girl po... and don't worry, update ko ulet kayo how it goes... Drive safely guys!

[CVT]

Thanks again for sharing Sis. Wala nga rin akong ganang magpa-service sa Honda Alabang earlier, even with our Jazz. They are just a few Km from our place. We will see when our City goes into the first 1KKm.....

8800:juggle:

[jrfreak]

Hi brattilena, please inform the Customer Relations Dept. about your experience by sending them a message thru their website. Maybe the next time you/we visit their dealership, they have already improved their service.

There are also some factors that may have delayed the repair of your car. Like delivery lead time or part availability when ordering parts from HCPI, hidden defects visible only upon pulldown of body parts to be repaired, and insurance inspection for repair estimates.

Ask your Sales Exec. if he/she could help you look for a good Service Advisor and ask for him every time you bring your car there.

[yellowsalman]

ang dami ng rants dito sa forum na ito tungkol sa bad service ng honda. i looked into the forums of other car manufacturers and medyo mukhang highest pointer ang honda. crappy talaga ang service ng honda and the problem is mukhang this have been happening for years now. sana naman magbago na sila, pero asa pa.

[water]

Sa alabang na naman ang problem.

[yellowsalman]

ii really think na hindi honda alabang lang ang may problema. sa honda cavite naman to.

just today, after two weeks of waiting for the repair of my car, my SA informed me na next year na daw matapos yung repairs. the problem, di daw nila nakita na sira pala yung radiator. they are blaming the insurance inspector, kasi daw yung ininspect di na pinabuksan yung harap para makita yung damaged parts. na kontento na daw na tinangal lang nila yung bumper kaya yung condenser lang ang alam nila na sira. today after waiting for the long delivery of the aircon condenser, saka lang nila nakita na damaged pala yung radiator.

honestly, i think that the service center is responsible for the proper diagnosis of the damage. but they are pointing the finger on the insurance inspector.

anyway, sana tumupad na sila sa pangako nila na first week of january and sana naman mag-improve na ang honda sa after-sales service nila.

[yellowsalman]

Thank you guys for replying to my thread... I'm really grateful to all your helpful answers.

After 10 years, my car is here. I bought it in last July 30th and got it October 25th. Saya noh?? And the best part pa?
1. Di pa daw nila natapos ipolish yung part ng tinamaan kasi may nakita pang bula sa paint, kaya they have to do something about it again, kaya di na napolish (although di na sya ganun kahalata)
2. Di pa daw sya na-rust proof
3. The back-up sensors na pinakakabit ko, di daw gumagana pala yung unit or there is something wrong with the sensors (na nacheck lang nila nung day of pick up. Bute di pa nila binutasan)
4. I need to go back to Alabang to do all of these again and spend a day in their shop for all of these to be finished.
5. When they say you can pick it up at 4pm... it means 6pm. Closing time.
So I told them if they can relocate it na lang sa Magallianes or Shaw? Para mas malapit naman, at di na ko babalik sa kanila.

And to all those who told me to write to DTI and other higher authorities about this matter? I did. My attorney is already handling this, at muka ngang effective, kasi biglang lumabas ang oto ko na sabi nila Nov.13th pa daw matatapos, but even now we are still going to write complaints to the President of Honda Phil, DTI and others to let them know about this matter and what kind of services Honda is giving to its clients.

They are not treating their customers they way they should be treated. They are taking advantage of the situation and doesn't understand fully why you bought your car... It's for your NEED.

And to all those who thinks I'm a guy? I'm a girl po... and don't worry, update ko ulet kayo how it goes... Drive safely guys!

hello,

could you advice me on how you filed the complaints. i really need to file a complaint as the repair of my car is continually dragging and eventhough sobrang delayed na, marami pa rin glaring negligent actions yung SA.

thanks

[jEnnAholic]

wow ang dami kong nababasang mga threads na puro reklamo sa service ng honda. nakakatakot naman mag pa check up or repair nyan kung ganyan katagal ang service nila. sana naman may magawa action ang DTI with regards to the customer service ng Honda. Ang galing lang nila magsales talk and follow up eveready, sana sa service ganun din sila kagaling.

[beebs]

peeps, yung 2006 city ng misis ko 2 weeks na sa kanila. nagsaslide kasi yung transmission pag high speed. before nun nasa kanila na for 5 days. nung kinuha ko parang walang ginawa kasi nandun pa problema. nagtataka nga ako kasi sabi sa akin tinest drive naman daw ok na naman. nung tinanong ko kung sino nagtest drive nagresign na raw yung tao. naniniwala kasi ako na hindi na tinest drive ulit kasi obvious na obvious ang problema pag nidrive mo ung unit. binalik ko after a week tapos eto until now nasa kanila pa rin. sabi sa akin ng service adviser pila daw ulit ako kahit back job. sobrang daming excuses. marami raw client, for test drive muna, for diagnosis daw, kakacheck pa lang daw ng technician, wala pa daw parts. until now di pa sinisimulan unit ko. php 2500 lang naman halaga ng parts. malapit na malapit na ako magwala sa kanila....

[adapilado]

gasgas na mga excuses ng mga casa..di lang sa honda ganyan sa ibang casa din pero top 1 ang honda sa ganitong style..dahil nga sa dami nagpapagawa...nanakakaasar yun sir beebs tinanong kung sino nag test drive NAGRESIGN NA DAW... asar!!

[Ehmz0311]

hello,

could you advice me on how you filed the complaints. i really need to file a complaint as the repair of my car is continually dragging and eventhough sobrang delayed na, marami pa rin glaring negligent actions yung SA.

thanks

Same question here ms. Bratinella. June 2 pa po nung pinasok sa honda alabang then they' re giving me lead time of the parts to arrive by october. What's the best thing to do?

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[desert fox]

Thank you guys for replying to my thread... I'm really grateful to all your helpful answers.

After 10 years, my car is here. I bought it in last July 30th and got it October 25th. Saya noh?? And the best part pa?
1. Di pa daw nila natapos ipolish yung part ng tinamaan kasi may nakita pang bula sa paint, kaya they have to do something about it again, kaya di na napolish (although di na sya ganun kahalata)
2. Di pa daw sya na-rust proof
3. The back-up sensors na pinakakabit ko, di daw gumagana pala yung unit or there is something wrong with the sensors (na nacheck lang nila nung day of pick up. Bute di pa nila binutasan)
4. I need to go back to Alabang to do all of these again and spend a day in their shop for all of these to be finished.
5. When they say you can pick it up at 4pm... it means 6pm. Closing time.
So I told them if they can relocate it na lang sa Magallianes or Shaw? Para mas malapit naman, at di na ko babalik sa kanila.

And to all those who told me to write to DTI and other higher authorities about this matter? I did. My attorney is already handling this, at muka ngang effective, kasi biglang lumabas ang oto ko na sabi nila Nov.13th pa daw matatapos, but even now we are still going to write complaints to the President of Honda Phil, DTI and others to let them know about this matter and what kind of services Honda is giving to its clients.

They are not treating their customers they way they should be treated. They are taking advantage of the situation and doesn't understand fully why you bought your car... It's for your NEED.

And to all those who thinks I'm a guy? I'm a girl po... and don't worry, update ko ulet kayo how it goes... Drive safely guys!

More than 1year na wala ka pa ding update.....its too late na yata sis.... jk.