city vtec (i need some advice)

[zechs]

if they dont want to grant you a change unit, since i rarely see now the un-facelifted city..(even sa garage ng honda manila, puro facelifted city na lang nandun)..basta they should replace all that should be replaced (without charge of course) and free detailing na lang..to get it as brand new ulit as possible...

[bajumbo]

sa Honda Makati(Magallanes) meron pang not so new City nakadisplay... bka inuubos n lng.

Pati price nila wierd sa HCPI website ung 1.3 CVT P641,000 pero sa kanila P648,000 labo... malamang meron p cla units ng not so new City kc sabi ng agent namin un raw ang bumubuhay sa kanila eh...

[Hero]

i think the best they can do is replace the soiled parts (ceiling, etc.) rather than the whole car.. kung yung iba nga mechanical ang prob ayaw palitan yan pa kaya cosmetic lang ang prob..kaya malabo yang change unit request mo..

[Viper]

i talked with a service manager named arnold tamayo of honda makati setting my expectations at worst coz malabo daw mapalitan ang unit. he was contacted by VP by name of bobby of honda pangasinan to ask for assistance kaya tinawagan ako kahapon

he was very pleasant and conversation went well, we both agreed that the problem (as per the evaluation and warranty report of their service consultant) came from windsheild (sa likod) water sealant. it was defective which caused the strong leak.

immediate solution was to replace it but then i argued and disagreed with that. he says it is attributed in the "workmanship" of the unit, since the rubber did not dry effectively. my only point is, warranty is applied if after releasing the unit the problem is incurred, factory defect--the problem is already there right even before i released the unit. i deserve to receive a brand new unit, not a lemon unit.

as per arnold's notes and comments: "it's impossible that honda replace or change units, in his 25 yrs of experience HONDA does not change units"

(i dont know if this is true or not but he actually stated and made it look like they dont care if i pursue my request and even go to legal matters.)

Plus, there are a lot of issues in changing unit kaya daw mahirap ma-process ang request na yun, he also stated that may complications sa LTO kpag change unit ang nangyayari though he did not specify kung ano ang hassle sa LTO.

malabo daw ma-apply ang lemon dito, at kahit lemon they wont replace it. im really disappointed and i feel i've been deceived by this sale. had i known the car was defective, hindi ko na ito ni-release.

im not after anything, i dont wish to get something from honda which is not just, all i want is a "brandnew" car without any defects. yun lng gus2 ko, i think 660k is worth that, dont u agree?

guys, i really need your help and advise on what steps to undertake further. anyone who knows any provisions that is in the law that can help me push this thru. its really unfair getting a lemon vehicle and forcing me to accept that and deal with it, its not right.

what is i had a restaurant, tpos customer ko cla (honda), tapos pinkain ko ng "panis" na pagkain, they paid and i didnt replace their food, anong mararamdaman nila? thats what i feel/.

[miluku]

hi..my suggestion is.. look for the branch manager..the highest person u can talk to.. that's what i did..bagong bili ko city dati.. ingay ng dashboard.. had problem with the window too. the dashboard.. sucks!! 5 times ako bumalik.. pinaayos ko ng pinaayos.. tapos.. everytime na pinasok ko ung unit.. they lend me service car.. para may magamit ako.. then.. nag ask din ako for unit change.. they said no at first.. but then i said.. d niyo maayos.. palitan niyo.. well.. at the end.. i think they had someone from plant to fix the dashboard.. and naging ok na naman.. kulitin mo lang.. tapos ung pinaka mataas kausapin mo agad.. he/she should help u get approval for unit change talaga.. ipapa approve lang nila.. hope that helps..

[bajumbo]

This is so sad....

Lost customer k na for your next cars kng di nila palitan yan... similar n nangyari yan sa ilang kakilala ko but diff brand.... for their next car di n nila kinonsider ung brand n un kahit pa magaganda perks na inoffer which created a chain reaction sa ibang kakilala niya kc top priority nila is comfort and peace of mind which clearly you don't have coz of the problem pati ako natakot maginquire man lang...

maybe if you had their email addresses email them your issue tapos cc mo mga motoring magazines... maybe it may work...

Escalate e ka nga...

Sana wag mangyari yan sa akin coz if it does... ung next cars ko bka out na Honda...

[Monseratto]

Sell the unit and get another brand.

[nemo's friend]

Honda seems to be forgetting that they are "NO LONGER NO. 1" in the country. Enhusiasts na lang bumibili ng mga auto nila. What they should at least do is make their EXISTING and NEW customers happy - at most times, especially new car owners.

I feel bad for you, Viper. But agree with the posters here. Document the complaint and talk to the boss of the boss, of the boss you are being referred to. Kapag wala nangyari, return the unit and get a refund. And tell them you will make sure, NONE of the people you know WILL EVER BUY a HONDA because of what happened to you.

I myself had a very bad experience at Alabang dealership (simple maintenance & repair) recently. Suggest you avoid that service center, too. Magallanes is better.

Goodluck sa iyo. Minsan talaga, nakakawala gana yang Honda.

[Psylocke]

From viper's description it seems his leak is in the same place as mine's:

[Psylocke]

Viper, can you confirm?

If the defect is in the exact same spot then I wouldn't be surprised if more Honda Cities are affected by this...