Beware of honda alabang:don't go there for repairs and services

[t3kk3n]

*tongyot1221

i would suggest you escalte directly with Honda Philippines, call them directly.
http://www.hondaphil.com/ver2/contact.php

HCPI Contact Numbers
Telephone: (632)857-7200 to 19
Fax: (632)857-7228

Talk directly to customer relations sa head office, they will help you directly to your concerns. This is what i did before when my car was used to be serviced at honda alabang.

If you can find that website related to the recall, attached it to your formal email letter when the customer relations officer gives you the corporate email address

** here's some of the news related to your case
http://money.cnn.com/2010/02/09/auto...recall_airbag/
http://www.huffingtonpost.com/2010/0..._n_456202.html

Hope this helps

[thahood]

I was just borwesing and saw this thread and then I remembered my BAD experience with Honda Alabang. Back in college I had a Civic and I decided to have it repainted Pearl White Mica. I was also excited then cause I would have the first Civic with that color; the color was only for CRVs and I think Accords at that time. Anyway, so total estimate was 60K including repair of dents. Then after two months of commuting and waiting, the bill TRIPLED!!! Every time I check on the status of the car, service would tell me that they had to replace a part and fix this and that. Hence the added expenses. Although they have a disclaimer in their receipt that when they find other defective parts, they would replace it. In my case they replaced it without even informing me if I wanted them be replaced. for example, Honda calls me and tells me that my tail light bulbs were busted, though I'm sure they were not, I said okay I will just buy bulbs from outside where it is cheaper, but never mind, they already replaced it with new expensive ones and was already in my increasing bill! My point is I have a working car and would JUST like to get a paint job! My bill totalled to 200K++. I got my car newly painted after two months and I had to return it coz the paint started to stain, the supposedly pearl white mica developed patches of brown stains which a car repair shop told me a result of paint that is under-cured...BUT THEY HELD MY CAR FOR TWO EFFIN MONTHS!!! How could the paint not have enough time to cure. At least when I brought it back, they did not bill me cause it was a back job. Yeah I should jump for joy! Since it was my first car and I was trying to treat it the best I could so I brought it to the casa but I was very disappointed that for the premium amount I paid, I got something that I could get in 1/4 the price and faster outside the casa. I LEARNED MY LESSON THE HARDWAY!!! P.S. WHEN THE CAR WAS GIVEN BACK TO ME THE DOORS WERE NOT ALIGNED ANYMORE...AND YES THE CASA AT HONDA ALABANG SERVICED IT!

[shadow]

I was just borwesing and saw this thread and then I remembered my BAD experience with Honda Alabang. Back in college I had a Civic and I decided to have it repainted Pearl White Mica. I was also excited then cause I would have the first Civic with that color; the color was only for CRVs and I think Accords at that time. Anyway, so total estimate was 60K including repair of dents. Then after two months of commuting and waiting, the bill TRIPLED!!! Every time I check on the status of the car, service would tell me that they had to replace a part and fix this and that. Hence the added expenses. Although they have a disclaimer in their receipt that when they find other defective parts, they would replace it. In my case they replaced it without even informing me if I wanted them be replaced. for example, Honda calls me and tells me that my tail light bulbs were busted, though I'm sure they were not, I said okay I will just buy bulbs from outside where it is cheaper, but never mind, they already replaced it with new expensive ones and was already in my increasing bill! My point is I have a working car and would JUST like to get a paint job! My bill totalled to 200K++. I got my car newly painted after two months and I had to return it coz the paint started to stain, the supposedly pearl white mica developed patches of brown stains which a car repair shop told me a result of paint that is under-cured...BUT THEY HELD MY CAR FOR TWO EFFIN MONTHS!!! How could the paint not have enough time to cure. At least when I brought it back, they did not bill me cause it was a back job. Yeah I should jump for joy! Since it was my first car and I was trying to treat it the best I could so I brought it to the casa but I was very disappointed that for the premium amount I paid, I got something that I could get in 1/4 the price and faster outside the casa. I LEARNED MY LESSON THE HARDWAY!!! P.S. WHEN THE CAR WAS GIVEN BACK TO ME THE DOORS WERE NOT ALIGNED ANYMORE...AND YES THE CASA AT HONDA ALABANG SERVICED IT!

You serious? 200k for a paint job? What other parts were replaced?

[thahood]

you serious? 200k for a paint job? What other parts were replaced?

yeah totalled to 200k...i don't remember but there were several parts that were replaced...but as i reckon i don't need them to be replaced, i just wanted a paintjob...

[cjv_justice]

Hi Everyone,

I'm new here and thought of letting all of you here know my on-going bad experience with Honda Alabang.

I bought from them a 2010 Honda City 1.3S A/T just last Aug 2010. But last Dec 12, 2010, 2 months after the car had it's 1st service maintenance (1000k), while the car was parked at SM Bacoor, a fire started in the steering wheel area. By the time the security guards of SM put-off the fire, the whole back portion of the steering wheel was heavily burnt and in fact, the fire melted and damaged beyond repairs this section. The security guards had to break the driver's side window to put off the fire. Honda Alabang admitted it's electrical malfunction but are willing to restore the car only - not replace the unit. Is this how they treat their customers? I am supposed to be using a new car - NOT A MAJOR REPAIRED CAR!!!. What if the fire broke out while we were asleep in the house? Or it happened while I'm driving? Or the same thing happened again? I am not stupid and put my family at risk again 'coz thats what they did to us for the last 5 months. It seems they do not understand the seriousness of the problem.

Todate, they have not responded to my complaint. Please help.

katakot naman nangyari na yan ser. please post updates on this endeavor...

its the first that I've heard of a fire breaking out in a Honda. mods ka ba sa sasakyan or stock parin siya?

[weisshorn]

Ang alam ko may recall dati ang new honda city due to "fire risk", meron nasunog na honda city sa abroad na pinanggalingan ay window riser mechanism/circuit sa driver side. I ask SA of Honda Alabang last year during 1st PMS ng unit ko Honda City 1.5E. Ang sabi hindi daw kasama ang PHDM sa recall

Yikess!... may fire incident na pala!! This bothered me because our city is the daily drive of my wife.

[Tongyot1221]

Ang alam ko may recall dati ang new honda city due to "fire risk", meron nasunog na honda city sa abroad na pinanggalingan ay window riser mechanism/circuit sa driver side. I ask SA of Honda Alabang last year during 1st PMS ng unit ko Honda City 1.5E. Ang sabi hindi daw kasama ang PHDM sa recall

Yikess!... may fire incident na pala!! This bothered me because our city is the daily drive of my wife.

thanks...it's really bothering...nag-ipon ako ng pera from blood and tears and we chose honda dahil sa balitang subok na sa quality at service..so it's really depressing and disappointing na ganito lang pala ang mapapala ko...

[Tongyot1221]

katakot naman nangyari na yan ser. please post updates on this endeavor...

its the first that I've heard of a fire breaking out in a Honda. mods ka ba sa sasakyan or stock parin siya?

unfortunately, sa car ko pa nangyari 'to.....walang binago sa car except sa alarm na sa kanila rin galing at sila rin ang nagkabit...it was installed before I took out the car from the them 5 months ago...thanks.

[CVT]

unfortunately, sa car ko pa nangyari 'to.....walang binago sa car except sa alarm na sa kanila rin galing at sila rin ang nagkabit...it was installed before I took out the car from the them 5 months ago...thanks.

Yup bro, something must have gone wrong with the factory-installed alarm,- dahil iyan lang ang accessory na naka-engage when your car was parked...

Whew! I was planning to have one installed sana last month, by Honda. Huwag na lang muna....

12K:boom:

[CVT]

Ako nga, 8Km away lang ang bahay sa Honda Alabang,- hindi ako riyan nagpapa-PMS ng sasakyan...

Dumarayo pa ako sa QC....

13.2K:boxing1:

[henyomzky]

Hi Everyone,

I'm new here and thought of letting all of you here know my on-going bad experience with Honda Alabang.

I bought from them a 2010 Honda City 1.3S A/T just last Aug 2010. But last Dec 12, 2010, 2 months after the car had it's 1st service maintenance (1000k), while the car was parked at SM Bacoor, a fire started in the steering wheel area. By the time the security guards of SM put-off the fire, the whole back portion of the steering wheel was heavily burnt and in fact, the fire melted and damaged beyond repairs this section. The security guards had to break the driver's side window to put off the fire. Honda Alabang admitted it's electrical malfunction but are willing to restore the car only - not replace the unit. Is this how they treat their customers? I am supposed to be using a new car - NOT A MAJOR REPAIRED CAR!!!. What if the fire broke out while we were asleep in the house? Or it happened while I'm driving? Or the same thing happened again? I am not stupid and put my family at risk again 'coz thats what they did to us for the last 5 months. It seems they do not understand the seriousness of the problem.

Todate, they have not responded to my complaint. Please help.

nakakatakot naman po to. Replacement talaga dapat bagay sa city mo. kahit ako napag-isip2x dito. What if nangyari yan sa gitna ng traffic with no water or fire extinguisher para mapatay ang apoy? Hindi lang embarrassment ang makukuha ng driver, mga patong patong na problema pa. sir pls update us with your car. God is good baka malay mo mapalitan na yan one of this days..




san po ba best bumili ng honda car?

[myk384]

nakakatakot naman po to. Replacement talaga dapat bagay sa city mo. kahit ako napag-isip2x dito. What if nangyari yan sa gitna ng traffic with no water or fire extinguisher para mapatay ang apoy? Hindi lang embarrassment ang makukuha ng driver, mga patong patong na problema pa. sir pls update us with your car. God is good baka malay mo mapalitan na yan one of this days..




san po ba best bumili ng honda car?

The ones in Quezon Ave, Marikina, Kalookan are the best. Avoid the ones owned by Ayala.

Ayala group of companies??? Bad ethics???

Just search for the thread "Best Honda Dealer"

[Tongyot1221]

anyone here knows who the owners of honda philippines and honda alabang?....thanks very much......

[CVT]

That is a huge concern, indeed, bro.

I suggest you write a formal letter of complaint to their Branch Manager, and have them acknowledged receipt of the letter.

Ask for a formal meeting with the BM, among others, tagging along somebody who is knowledgeable in this type of discussion/case.

11.9K:apple:

[Tongyot1221]

That is a huge concern, indeed, bro.

I suggest you write a formal letter of complaint to their Branch Manager, and have them acknowledged receipt of the letter.

Ask for a formal meeting with the BM, among others, tagging along somebody who is knowledgeable in this type of discussion/case.

11.9K:apple:

thanks for the concern and suggestion bro. I already sent them a complaint letter with my demand for a replacement unit. They did acknowledged my letter but sadly, they only want me to just accept a restoration job for a 5-month old car at that! No developments todate.....

[weisshorn]

Sana may legal mind/professional tsikoteer na mag post ng kanyang opinion dito; change, repair or ano ba talaga ang dapat?? interested din ako sa case na ito..
haaays ang hirap ipunin ang pera pang bili ng car.. tapos kusang masunog lang. Sana tumama sa LOTTO.

[shadow]

^doon mo pagawa para meron bagong incident na ma post dito.

[CVT]

Ako mga bros. - walang bagong incident....

Dahil sa SPA na ang punta ko....

14.6K:dj:

[Tatzkie]

Ako mga bros. - walang bagong incident....

Dahil sa SPA na ang punta ko....

14.6K:dj:

Same here. Cavite pa ko galing, pero sa Honda SPA ako nagpa-PMS.

[experthand]

tama! mag honda spa nalang kayo.. bukod sa nakikita nyo na ginagawa nila yung oto mo at pwede mo pa lapitan, ambait pa ni boss abet.